Reviews

Average Rating
535 Total Reviews
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"On time and professional. We’ve been a customer for sever al years."
"Skill and recommendations helpful. "
"the service expert was very profession and offered helpful advice."
"Prompt, courteous,thorough."
"The Technicians summary about the needs of our Trane A/C & Furnace were a problem. Bob Brown has serviced our unit twice a year for about 8 years and there was never a me..."
"serviceman was competent, friendly and efficient. "
"too much trying to sell things not really needed. scare tactics being used. am still waiting for follow up appointment to change filter -----5 days past when tech said ..."
"used bob brown before and was happy with the work"
"Tech was courteous and thorough. "
"This was for a fall maintenance check up and technician did not even turn the heat on"
"Tech. Fixed problem that was not fixed previously"
"Agent arrived during scheduled time, was professional, provided options and was a nice person."
"Very professional and traced the problem quickly"
"On time communicate with me and work hard"
"Tech brought a folding ladder that did not lean against my roof, brought his own hose and went to work. Quick turn around."
"Lack of consistency between the salesman and service. "
"Quick response. Quick diagnosis. Quick fix. "
"His work was very satisfactory, but we discovered a few days later that he hadn't latched the top latch on the door to the A/C closet. Since it is on the outside of th..."
"Your technicians were on time ,courteous and professional."
"Dimetri, our lead consultant, listened to our issue, appropriately researched solutions--he was very personable throughout the process. Installers Wayne and Ronnie are fi..."
"fixed the problem"
"your technicians are usually very good however your idiot salesman is pathetic so I went to another company got a new air conditioner 4 less than 1/2 of what he offered a..."
"Knowledgable, courteous, and very professional"
"I called to report my problem at about 9:15 P.M. I was told there was a technician on call and that he was finishing up at a job in Apache Junction. He came to my house a..."
"Polite, neat and clean and on time."
"Tech Dalton did a very good job of checking the equipment, the filters and the thermostat"
"Applied coupon for free diagnostics to first unit that they did a lot of work on, and not the second unit which they said was low on freon,( which we already knew, but di..."
"100"
"The service men were very polite and professional."
"Technician and his apprentice were both very kind and did a great job."
"too many delays to get unit fixed"
"Dalton worked hard to resolve the problem. He cleaned up after he finished. He is very professional and knowledgeable about the mini-split. "
"Tim was great and knowledgeable. "
"Derek did not do the work he said he did and the pump broke again in 2 days. I am sending a letter with more details"
"The Tech was knowledgeable. He identified the problem, and resolved it."
"Neat and polite"
"I just cant imagine anything that was done and questions answered could have been more complete"
"You charged $241.00 for an item you can buy at Lowes for $7.97. I realize that part of that was labor. The tech said that $89.00 -$14.00 ($75.00) was the diagnostic fee...."
"Nathan was very quick in diagnosing our AC unit. Was repaired quickly & effiently. Was very polite & informative"
"You always do an excellent job"
"It took 2 visits to rectify the problem,but I was just so pleased to have my house cool again.I know the technicians were working hard to get my company and me back up an..."
"He, i presume, did what he was supposed to do."
"Thorough and courteous"
"Very courteous and did a good job."
"Seems like every time they come to service it cost me money. Units weren't even ten years old. i have friends that have units that are older and they have never had to ..."
"Not sure unit was thoroughly checked for hard noise when it starts up. Louder when you are outside at rear of house than when you are inside."
"Service man was on time and did his job very well."
"I feel like all they want to do is sell me something"
"Because the Tech that work on my unit wqs very helpful in explaining what was wrong with the unit. Even tho it took several days to receive the part he replaced it and ev..."
"Technician and trainee were very thorough and professional."
"Satisfied with the service provided. However, my receipt for the new unit I received in 2010 indicated that labor was covered by the warranty for 10 years, but I was char..."
"The tech was very knowledgeable."
"I was pleased with person that came out just not pleased I had to pay for something to be put in and was understanding manager said I would have free service for. I thoug..."
"No problems detected. On time. "
"He left two of the returns closed. I had to get the ladder out to open. I'm 71 yrs old."
"Tim came on time, put on his boots, cleaned my filter and did what ever on the roof. He was very pleasant. "
"Raymond forgot to engage one of the switches and had to return the following day to fix the problem."
"I appreciated his work, but felt that he was trying to talk me into services that I don't need at this time."
"Was professional and preformed required task. "
"We were told some things that were wrong with our unit, like it is not level, but they didn't fix them. We have been loyal customers for 15 years. Bob Brown installed the..."
"Mike Ross was right there as I drove in. He had already worked up an estimate for me and took care of my problem right away. I always call Mike for my service needs and h..."
"Professional and thorough"
"Very prompt in scheduling service call and arranging for sales rep. Extremely pleased with new ac/heating installation. Would highly recommend your company."
"Chris understood the situation & promptly took care of the issue."
"He knew what he was doing and explained everything, answered all questions thoughtfully and thoroughly. I felt comfortable having him in my home and that says a lot about..."
"tech was very knowledgeable and professional."
"arrived on time. Got right to work on problem."
"answer all my questions"
"He had to leaver to get a ladder for my roof and was gone over an hour when he said he would be back in 20 minutes. He did not wash out the condenser unit ( I showed him ..."
"The serviceman was very knowledgable and friendly"
"Very knowledgeable on A/C, "
"Provided suggestions for preventive care"
"The tech, office, and everyone at BB's were very helpful and knowledgeable."
"Servicemen were very professional & kept my floors protected from any harm or damage. And they cleaned up their mess satisfactorily."
"This guy had minimal clue how to work with the electronic air filter. Shut down and . or re-install - close up. Hope he did better with the heat exchanger. "
"Tec was in attic about 5 minutes and only sprayed water on the outside AC with my water hose. Was here about 20 minutes. He did not know how to use the Lennox one, said ..."
"Technician was very good. I watched over him and he explained things. The unit was 13 years old and appeared to be down a couple of pounds of freon. Based on that I had..."
"Tim was ahead of schedule, knowledgeable, and informative."
"Tech was professional "
"The technician was aggressive because I was assertive with my answers to his questions."
"He seemed to be very thorough."
"friendly se4vice and didn't try pushing or selling."
"Very pleasant, patient, courteous and thorough."
"The tech was very thorough and courteous. Explained why he was making the recommendations he did."
"great service as always "
"The technician did his job efficiently but I noticed nothing I would call outstanding."
"The technician, who was here on previous occasion, is extremely knowledgeable, very personable and friendly. I have used Bob Brown's services for many years, without a s..."
"Made sure I knew where and how the new UV Light worked and where it was also discussed how the dirt came out of the vents. "
"tech was great with good knowledge of his job"
"Professional and didn't waste time."
"Prompt and professional service"
"Brown Brown (Service Experts) have given excellent service for many years and your staff still provide the same service.... Very Satisfied."
"Technician was polite, courteous and personable."
"Chris was professional and punctual. There is something that is a little perplexing to me. Chris made note of blower motor running hot, wheel dirty, duct work dirty, wet ..."
"Timely, professional, did complete funeup"
"The tech was very nice an new what he was doing"
"Chris is very knowledgeable about the mini-split unit. He answered all my questions. He explained each task he accomplished."
"Arrived later than scheduled and, as always, offered an extra cost service."
"Excellent Service"
"I am happy with the new air conditioner. However, I was not told that the new thermostat would damage the wall. The paint job the service men did was TERRIBLE. I didn't k..."
"Eric was very professional and informative"
"Everything was explained to me. He seemed to know what he was doing & did it very well."
"Eric was very interested in keeping our air conditioner up to snuff."
"Myservice was only routine semi-annual,so it is hard to be unusual."
"Excellent and careful check up. "
"Alex is a very good serviceman. HE took care of everything and was informative about what was going on."
"Very effecient representative. "
"great service as always "
"Bob Brown staff was very professional and informed me of any situations with my heating and air conditioning that either needed attention or would need to be watched."
"The gentleman was good at explaining things to me and told me all that he had done I am very pleased with this young man hope I get him the next time "
"your service technicians are the most knowledgeable and courteous."
"They are just very good at their jobs and offer professional services and friendly, caring technicians."
"Because all the process was done very smoothly, and very professionally."
"Our technician was very friendly, personable and knew his job"
"There were 2 technicians and neither wore the paper foot coverings on their shoes. The techs always wore the shoe coverings previous. Or has this procedure changed?"
"Very thorough"
"Arrived on time and work done effiecently."
"Tech superior sevice"
"Tech was polite, knowledgeable and efficiently completed the visit."
"good work,good service,good person"
"Matthew arrived during the time period we were given. He did a good job in a timely manner."
"Tech went out of his way to answer questions and offered up information"
"I'm not sure the technician is objective. I don't trust his recommendations because he is working on commission and his solutions carry extreme costs."
"He was courteous, knowledgeable and helpful."
"Technician was polite and answered any questions we asked."
"Eric was on time, was very professional in executing the service, answered all my questions and made sensible recommendations"
"Jeff was efficient on time and personable. "
"He showed us that it was time to replace our Trane unit with another brand that was better."
"Service is always thorough. Techs are efficient and knowledgeable."
"The Tech was knowledgeable, friendly and answered all my questions."
"Very professional. "
"very informable"
"it was not explained to me when the new upgrades were installed that cleaning the coil would cost close to $1000. and now a different filter recommended."
"he was courtious and efficient"
"Your training program is working because every tesh that has serviced our unit has been friendly and professional."
"Answered my technical questions. He listened. And he was quick."
"On time explained everything included both air and heat since system is new and Knowledgeable answered all questions "
"Friendly and competent service tech.....only negative was the parts installed were far too expensive.. way over priced!"
"Have always been satisfied. Techs are polite, take time to explain what they did."
"The quality of the past 2 technician has been a disappointment. Probably will be my last service from this company and will be looking elsewhere"
"The tech. was very knowledgeable, polite and answered any question I had."
"4 days after having our unit serviced and given a clean bill of health my wife switched the unit on because of an unusual cold spell and there was no heat. A paid service..."
"I really feel that my technician knows my unit and us."
"They finally found the leak and it had nothing to do with the AC unit - I am very grateful for all the detail work they did to find the leak so I could get it repaired - ..."
"We spent a long cold almost seven days because one of you technicians did a temporary fix provided a warning about potential fire hazard until a new part could be ordered..."
"Tech was very good."
"The technician was later than the window quoted by your scheduler and he seemed "rushed" to complete the work. Nothing was said about the filters. I get a bit tired with ..."
"This serv call was to correct an issue that was failed to be handled by prior service call 5 days before. Issue resolved."
"All were very professional, we'll dressed, polite, and efficient about getting the work done. These guys were excellant employees and representatives for Service Experts...."
"The service guy acted so sleepy and lazy. He could hardly be bothered to speak. Did NOT clean the filters and I'm really not sure if he did much of anything."
"I was informed that a limit switch was bad and had to be bypassed in order for the unit to work, with the caveat,"Temp Solution-Use Very Limited" in writing verbally this..."
"tech was on time. Polite and knowledgeable"
"I had schedule appt and no one ever called or showed up for schedule appt...such a disappointment !!!"
"I had an issue where I can hear the furnace fire off and no air blowing in the duct. I changed to AC and same thing compressor starts no air from duct. Hear sound like a ..."
"Serviceman was very personable, courteous and professional. "
"I felt the technician was pressuring me to purchase "add on" services that I was unconvinced I needed. "
"Very pleasant. Took time to answer question. Gave me clear reasons for recommended equipment."
"Very professional and polite and high quality of service"
"The technician Alex was very friendly and informative. I was disappointed in the prices provided for repairing a motor and inner coils. Seemed high which requires me to ..."
"Mathew was AWESOME!!! He was very thorough and professional and he got along great with my dog Jade - she loved him! He took pictures and showed me the AC unit and the wo..."
"Jeff was excellent"
"I wasn't given any prior notice regarding the arrival time. I had to call and ask. Also,the driver was given incomplete directions and he drove to Phoenix instead of Me..."
"explanation"
"Mathew was very nice and pleasant as well as friendly"
"Matthew was very nice and polite and he did a good job servicing our furnace. "
"On time and courteous."
"Efficient and thoughtful technicians."
"Thomas Ferguson worked tirelessly and diligently to get our install completed"
"Luis Morales worked tirelessly at what was a VERY difficult installation, lifting extremely hvy Heating units up through the scuttle opening. And also working diligently..."
"Quick and friendly service!!"
"giving customers things they do not need to rise the price on their service bill."
"I paid for an AC filter but you have not installed it yet???"
"Technicians are clean and courteous."
"On time and completed work expeditiously"
"everything was done in an efficient manner and very quickly. I'm very satisfied with the job"
"service was on time and finished quickly"
"Very thorough. Very communicative."
"Technician was knowledgeable and polite. My phone number needs to be changed. Call my cell please. 623-326-7608. "
"I do not really know what was done or how accurately."
"Seems like we being pressed into buying a new unit."
"Process broke on scheduling...received email that my appointment had changed, which it had not....this happen on day we expected technician....looking at "yelp"...reads l..."
"The technician was polite, respectful and efficient. He was helpful with knowledge of a potential air conditioning system which we have determined not feasible. He wore..."
"The tech was very polite efficient and nice. Also on time.. "
"The technician showed up a half an hour late and I had to call your office to find out where he was."
"Because I was very satisfied !"
"This man was especially kind and courteous. Wish all service workers were like him."
"The techs did a very good job."
"The technician who came was great. His news was not. Everything pointed to poor to no actual service being performed on existing unit causing the need for a great deal of..."
"Excellent"
"Great customer service, knowledge of air/heater system"
"dedicated employee, company employee and explains the problem and cause"
"Corrected the problem quickly."
"Nathan on time, and in fact early - great."
"Jason knew exactly where to look and quickly remedied the problems he found."
"Technician very thorough."
"Jason was right on time, very friendly, and really helped us with the problem. The installer had forgotten to turn on the gas, thus no heat from our new furnace! Definit..."
"Derreck was very friendly and checked everything that needed to be checked and did find two items that need to be taken care of."
"friendly"
"I was very satisfied with the service provide. He was very courteous. I also want to extend my compliments to the girls-that confirm the appointments. They are truly a..."
"Tech was knowledgeable, neat, and efficient."
"Good service"
"The dry wall guy, Doug did a great job also."
"Jason was a VERY well informed technician that told me about my unit and all the safety features it had on it. He was very through and competent. "
"The young man was very knowledgeable and polite. "
"Manuel (#2081) was very thorough, informative, and courteous. He is a good asset for your company."
"did good inspection and relayed any problems seen"
"Chris replaced blown up and melted parts in a timely manner. However, no maintenance was performed. I had a maintenance schedule for 05/15/17 and no one showed up for m..."
"He went and got the special filter we needed and came back right away"
"Mathew is alway professional and seems to go above and beyond what is expected. We request Mathew to always be sent as our tech!!!"
"The tech was early and was efficient and polite. He explained everything."
"Professional, neat and organized."
"Tech very friendly and seemed to know what he was doing"
"technician arrived on time, was pleasant and explained everything he was doing and what needed to be taken care of completely "
"Jason introduced himself right away as I answered the door and identified who he worked for. He was very efficient, polite and knowledgeable in what he was doing and expl..."
"Matt was genial, polite, conversive, and did his job. I would have him back anytime. "
"Jason was very polite and did a complete review of our furnace. He changed our furnace filter and then suggested we have our ducts cleaned as they were very dirty from th..."
"e did a good job"
"As a costomer I have been lied to and received a fabracated document. . was told I would receive a 10 year parts and labor contract from Lennox and excuses for not ,rece..."
"Technician did a good job and took the time to explain why we pretty much need a new air conditioner instead of doing all the repairs."
"Nathan was prompt, considerate, knowledgeable, and he did an excellent job explaining everything!"
"Manuel was very efficient and explained the problems he found and how he fixed them. Nathan came in and was very nice and explained to us about a new A/C that we will ne..."
"I always appreciate it when my tech takes time to explain issues to me,and to put ratings into perspective so I have a good idea of how my unit is doing and when I might ..."
"He did his best to keep the cost as low as possible due to a personal situation I described to him."
"NO INFO GIVEN ON AC CONDITION"
"I was not pleased that I needed service for a new air conditioner that stopped working after three weeks."
"you stand by your service agreement..service 24/7. Your technician arrived in a timely fashion and provided service needed to get our system back up and running. It see..."
"Technician did not analyze the problem correctly, consequently we had to live in a hotel for a week plus meals."
"no comment"
"Very efficient and knowledgeable."
"When I called they came out right away. Even answered phone at 2:30am. I was calling for operating hours. The tech was knowledgeable and very professional. If I could req..."
"Everything was okay"
"Nathan was one time and did a good job of servicing my unit."
"he is close to very good."
"Tech was very proficient and professional"
"Good service"
"I request Leroy because of the reliable service he provides me and the explanations he provides on my units. In the past I also had good service, except the year you bro..."
"prompt and knowledgeable"
"I was not there when the motor was installed so I have to assume it was done properly. Disappointed that it did not get done when I was first told it would happen"
"after calling about a complete shut down of our newly installed a/c heating unit I was treated with respect of the urgency of our complete shut down of our central a/c as..."
"Technician was thorough and offered suggestions regarding future needs."
"Technician arrived on time and seemed to do a thorough job. However, I'm concerned that on a system less than 3 years old a capacitor was out and had to be replaced with ..."
"Nathanael was very business like and courteous he is a great asset to the company "
"Jose was very good about explaining what was done, what may need to be addressed, plus items we may be interested in purchasing. Both were very friendly. There were too ..."
"I felt confident in my technician's skill and appreciated the extra care that he took in getting up on the roof without searching my metal mansard."
"Technician very polite. Appeared to know what he was doing. Courteous in covering his shoes when entering home. Informed us of potential future needs without insisting..."
"Leroy explained everything before doing it "
"Leroy is such a professional. He does his work thoroughly and carefully!"
"Leroy was very professional, knowledgeable and thorough with this inspection. I really appreciated the manner in which he answered my questions and concerns, and felt he..."
"My original appt. date was delayed by you for two weeks. By the time the appt came around, my AC was not working properly."
"Very professional service. Felt service was correctly done."
"No complaints"
"the service man seemed to do everything necessary, was very professional, and very timely."
"My unit is about 11-1/2 years old. The tech was trying to tell me it is not effiecient as it used to be and I may need a new unit. I am not ready or finacially ready as..."
"a true proi"
"He accomlpished exactly what I needed."
"He treated us very well and explained all info"
"He did a thorough job. He reattached the hardware "clothe" the keeps roof rats out our our unit."
"The technician answered our questions, provided product information and behaved professionally. We renewed the service contract. We would like this technician to servic..."
"He was very professional and helpful in answering my questions"
"Tech look into problem he found. Told me needed new compressor and fan motor. About a $4,000 repaor. Also advised my warranty had expired. Other option was new unit c..."
"prompt "
"Technician was courteous, explained everything but was not in the original time frame. He did, however, call to advise that he was going to be late."
"Eric seemed very knowlegable ."
"He handled everything in a timely and efficient manner."
"Very courtrous"
"They know their job and do it while being professional but frienfly "
"Air conditioning unit went out on Saturday morning. Service provided later that same day."
"If this is the check up one--7 is because I had to call out a person at night because filters were put in wrong!!!!!!causing sounds and I thought it might cause a fire. ..."
"Problem only partially solved. No parts delivered and installed yet. Not sure they will work."
"Service provider technician was very professional .Cleaned furnace and air conditioner and then explained the service provided"
"Great service technician. Very personable and friendly. Explained all work done in easy to understand terms."
"On time, and called to come early. Very personable. Explained what was done."
"The technician was competent, explaining what he was doing and was very polite."
"worked quickly, and quietly. answered my questions"
"The service rep told us that we had a serious problem with the compressor as it was running at 13.4 amps and it could go out at any time. I wanted to know if it could be..."
"You were prompt. Serviceman was very helpful. "
"Service was prompt. The technician called after each visit to give me a detailed report. My only displeasure was trying to get the woman who answered the phone in the off..."
"SATIFIED"
"he was pleasant--but had to call in tech next night--filters put in and I was afraid of an electrical fire--he used wrong size filters and I had both sizes there at his h..."
"This is always the result with Leroy, our Service Technician with Bob Brown, Leroy has been servicing our unit for at least the last 8-10 years and always does it very ..."
"Tech found problem that needed attention "
"Did not fix or identify problem charged for diagnostic visit and could not diagnose anything"
"The repair has not yet completed - needed a part It's a good thing this didn't happen in July!"
"service person was on time and completed the service in a timely manner. Asked if I had any questions about the system. Informed me that I needed a filter in the cold air..."
"It took some time but everything seems to be working fine now. "
"because we were really satisfied"
"Found technician to be bery professional"
"no high presser trying to sell a new unit."
"Leroy was a little early, explained everything to me, washed my filter and told me to wash it once a month. Covered his shoes when he came in the house, which was very n..."