What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Bob Brown Service Experts, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we believe we can provide you with greater value by separating the two.

What Is a Trip Charge?

A trip charge handles the cost for a qualified plumber or HVAC technician to come to your home. Often called a service call fee, this payment is the initial rate for bringing our technicians, equipment and expertise to your door. If you'd like to avoid trip charges in the future, you can look into signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to locate the root of a problem. In plumbing, this may consist of scoping. For HVAC repairs, it may involve examining the inside of your unit. If you decide to use Bob Brown Service Experts for the repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee encompasses all the work involved in evaluating the issue and coming up with a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee as it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. Instead of charging you for two services at the same time, we opt for two distinct fees. This enables us to price our services in the fairest available manner.

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