What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your A/C needs repair at your Phoenix home and you’re not sure what to expect. It’s nerve-wracking enough to welcome an AC repairman into your home, but then to wonder what they’re going to do tends to add another level of anxiety. But fear not! Bob Brown Service Experts is here to fill you in on the standard air conditioner repair process so you’ll be ready when an expert A/C system service technician needs to come out to your house.

It Starts Simple

When the service tech comes to your home, they should initially request to check your thermostat. It might seem silly, but they need to inspect it to confirm that it’s not merely a thermostat settings issue. The service tech will verify the thermostat is set to cool and then decrease the temperature to see if that will start up the AC. A flawed or incorrectly connected wire could be the culprit that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may ask you to see the circuit breaker box. They might flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty

The technician will then likely ask to see the air conditioning equipment. Like a doctor, the service tech will begin their trial and error discovery process. There are many variables that could be the cause for an air conditioning system that isn’t running properly, and it’s up the service tech to examine all the possible causes starting from the most ordinary issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will most likely check the air filter to verify it’s not blocked or in need of replacing. They will examine the air conditioner’s refrigerant levels, make sure the air condenser fan is turning properly, confirm that the size of your A/C system is appropriate for the size of your residence, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioner technician has pinpointed the problem, he or she should explain all your choices to you. The conversation will usually start with the service tech explaining what the problem is, what part (if any) died, how or why it went out, and how that part makes your AC operate.

The technician will then go into your options, which will involve swapping out the part and fixing the issue, but may also include upgrading parts of the air conditioner, the A/C system itself, or your entire heating and AC system. In certain cases, it may make more sense to buy an entire new heating and AC system, especially if the A/C system is past its prime, or prone to breaking down again and end up with you spending more on A/C system repairs in the end. The service tech will go over how much time, effort, and cost it will take to rectify the trouble.

The technician may at this point explain what could have been done to prevent the problem or part failure and how to avoid a future issue from occurring. This usually includes proactive maintenance, which not only helps stop an A/C system breakdown, but in most situations also keeps your air conditioning warranty valid. Most expert air conditioner repair companies will offer an annual service plan so you don’t have to worry about making future AC tune-up appointments for your systems.

At the end, they will go over the process for repairing the failed part or resolving the issue. If you elect that A/C system repair is better for you than buying an upgraded A/C system, the technician will order any parts necessary and set up your follow-up appointment to repair the air conditioner. Or, if the part required is already handy on their truck, they will move forward with the AC repair work with your permission.

Always know that throughout Phoenix your system is in good hands with Bob Brown Service Experts. Our repairmen are NATE-certified and have undergone extensive background checks so you can feel comfortable with the technicians we send into your home. If you ever come across any questions about your air conditioning system or what to expect with your AC repair, give us a call day or night at 623-243-4517 and we’ll be happy to explain the process.

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