What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your A/C needs repair at your Tempe home and you’re not sure what to expect. It’s nerve-wracking enough to welcome an air conditioner repair technician into your home, but then to wonder what they’re going to do tends to add a whole other level of concern. But fear not! Bob Brown Service Experts is here to fill you in on the basic air conditioner repair process so you will be prepared when an expert A/C system service technician needs to come out to your house.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to inspect it to make sure that it’s not just a thermostat settings issue. The service tech will verify the thermostat is set to cool and then decrease the temperature to see if that will start up the air conditioning system. A flawed or incorrectly connected wire could be the culprit that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may ask you to see the circuit breaker box. They might switch the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then likely ask to see the air conditioning equipment. Similar to a doctor, the service tech will start their trial and error discovery process. There are several things that could be the cause for an air conditioning system that isn’t functioning properly, and it’s up the service tech to examine all the possible causes starting from the most typical issues to the least. This process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will most likely check the air filter to verify it’s not clogged or needs to be replaced. They will examine the air conditioner’s refrigerant levels, confirm the air condenser fan is turning properly, verify that the size of your A/C system is appropriate for the size of your residence, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioner technician has pinpointed the problem, he should explain all your choices to you. The discussion will usually start with the service tech explaining what the issue is, what part (if any) died, how or why it went out, and how that part makes your air conditioner operate.

The technician will then go into your options, which will involve swapping out the part and fixing the issue, but may also involve upgrading parts of the AC system, the A/C system itself, or your complete heating and AC system. In some cases, it may make more sense to buy an entire new heating and AC system, specifically if the A/C system is past its prime, or likely to break down again and end up costing you more for A/C system repairs in the end. The service tech will go over how much time, effort, and cost it will take to rectify the trouble.

The repairman may now explain what could have been done to prevent the issue or part failure and how to avoid a future issue from occurring. This typically includes proactive maintenance, which not only helps stop an A/C system breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert air conditioner repair companies will offer an annual service plan so you don’t have to think about making future HVAC tune-up appointments for your systems.

At the end, they will go over the process for repairing the failed part or resolving the issue. If you elect that AC repair is better for you than buying an upgraded A/C system, the technician will order any parts needed and schedule your next appointment to repair the AC. Or, if the necessary part is already obtainable on their truck, they will go ahead and start the air conditioner repair work with your permission.

Keep in mind that throughout Tempe your system is in good hands with Bob Brown Service Experts. Our technicians are ACE-certified and have been through extensive background checks so you can feel confident with the technicians we send into your home. If you ever come across any questions about your air conditioning system or what to expect with your AC repair, give us a call 24/7 at 623-243-4517 and we’ll be happy to walk you through the process.

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