Bob Brown Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 2,599 Reviews
marilee G.
sun city, arizona
"They were prompt, friendly and did a good job"
ingrid nevin-holloway N.
buckeye, arizona
richard F.
fountain hills, arizona
"Courteous and professional service"
michael C.
sun city west, arizona
"Our service technician was Victor, he explained everything about the program and what work was needed right now. Victor is a great employee."
ms schwindt S.
surprise, arizona
"Both technicians were very friendly and thorough. They explained what they were doing"
gordon E.
sun city west, arizona
raymond R.
peoria, arizona
"Tech's were very helpful during service and great customer service"
gail H.
mesa, arizona
"On time, polite, and explained his suggestions, etc."
peter R.
sun city west, arizona
aytekin G.
phoenix, arizona
"This is our second time that Andres has come to our house for the services. His courtesy and professionalism was excellent. Also we are grateful that he was able to troubleshoot the issue and find a resolution regarding the thermostat that was accidentally fried by the previous technician, who owned the trouble caused and tried to fix it. However, he couldn't fix the issue instead had to install a generic non-communicating thermostat because Bryant shipped a unit, which apparently was a sensor not a controlling thermostat. Andres diagnosed that issue and resolved by talking to technical support. He installed the new thermostat shipped which resolved the issue for us. I would like to commend Bob Brown for having such knowledgeable and professional technician in their staff."
barb B.
surprise, arizona
ms jansen J.
surprise, arizona
ron M.
sun city, arizona
"The technician was thorough and provided meaningful answers to my questions."
patricia F.
sun city, arizona
dori K.
sun city, arizona
"Unreliable"
cheryl C.
surprise, arizona
"We feel we get professional and honest service"
roger S.
sun city, arizona
"Disappointed. Cancelled our service appointment twice before finally arriving on the third try."
keith K.
phoenix, arizona
"Technician although cordial, his lack of preparedness or review of my file was quite obvious. First he shows up with a ladder...had he bothered to review, he'd have known the unit was on the ground on the patio. Then he couldn't figure out the Thermostat. also checked off boxes that were NOT even checkout. Every other tech that has inspected, knew the system was on the patio, and in several cases had the inspection form partially filled out ahead of time. Sure they verified on site, but had the make/mdl serial # filled in. If this new guy is what I can expect in the future, you are losing a customer. The remainder of this survey is based "SOLELY " on this most recent visit."
mike H.
scottsdale, arizona
bob D.
peoria, arizona
"Polite, gave me some advice on other hvac questions we had. Only problem was that he could not get working one of our two our Internet thermostat that hasn't worked since it was installed by you. He said he would consult others in the organization, for a solution. I hope he gets back to us."
ron S.
peoria, arizona
"Technician was very courteous and extremely friendly Gave a very detailed summary of our system findings"
jim D.
sun city, arizona
"the tech observed and reported the soft start was getting weak along with the UV light was weak. The soft start is 5 years old and under warranty. The UV light is only 6 years old, received bid of $1600 I assume this is also under warranty. No offers to make appointments to fix. I made arrangements with the office person who made the appointment to be billed personally for the work. The tech insisted on being paid. Thank God my renters were out of there and my wife was there to pay Him"
mr woodhurst W.
mesa, arizona
john A.
phoenix, arizona
dale W.
glendale, arizona
"Tech war hour late for time slot. 12:00 to 2:00, arrived at 3:00. However office gave me inaccurate info, regarding when he would get here."
jeff R.
sun city, arizona
david I.
avondale, arizona
"Nick was on time, very courteous and showed me the picture off his phone of what exactly he did."
gayle W.
apache junction, arizona
dennis D.
peoria, arizona
"Local service great national product terrible (Lennox)."
ms daley D.
phoenix, arizona
"I've used Bob Brown Service Experts for many years and find them very efficient and trustworthy. All of the consultants are knowledgeable, friendly and respectful"
john M.
peoria, arizona
"BOTH TECHS WERE VERY COURTEOUS AND KNOWLEDGEABLE"
john H.
sun city west, arizona
"Good explanation of services and options"
marie M.
sun city, arizona
mr synk S.
chandler, arizona
"Nick got the original job done quickly but the thermostat prevented him from testing the repair. He attempted a work around but it was not successful. He contacted the office and gave them the info they need to get a new part coming. He worked his best to get the job done."
cecilia B.
sun city, arizona
adrienne W.
phoenix, arizona
"I have two units one under advantage and one under the armor maintenance when the tech comes the company is telling them to only service one unit why not service both because youre here and both have a maintenance contract"
ron S.
tempe, arizona
"Great Job !!! Very Professional"
mary W.
scottsdale, arizona
ted M.
apache junction, arizona
"Your rep was very friendly, very thorough."
margaret/thomas H.
surprise, arizona
"Have been waiting for a call back for 3-4 days. I am questioning why a part is covered by my warranty, but not the labor. My "Complete Care Plus" Certificate of Coverage clearly states the Labor and parts are covered in section 1, "What is Covered"."
shawn M.
scottsdale, arizona
"Incomplete proposal left, texted sales guy for the rest of the info. Said he would follow up, never did."
steve C.
peoria, arizona
clifford G.
maricopa, arizona
hugo K.
peoria, arizona
"Andres was very careful and methodical as he solved our challenging thermostat mystery. He is very knowledgeable and thorough. He is also personable and courteous. He didn't just fix the problem, he explained in great detail what he was doing and why in terms that were easy to understand. He also made sure that we knew what our costs were going to be right up front before he started so we didn't get a big surprise when we were presented with the bill. He also went into great detail about money saving programs that are available to us. I like this guy, some day he will be a manager."
mitchell B.
surprise, arizona
"He gave a through check of my AC."
mr&mrs R.
sun city, arizona
"job done well and timely."
linda L.
sun city west, arizona
"Had to put in a uv light I was told 1495 I was to believe $14 dollars and 95 ceñts so never looked over the bill.Then called my bank and over the phone found out that the amount charged to me was 1 thousand 495. Dollars . Trying to get them to remove it cause I would never pay that much for a uv light.nearly cleaned out my account"
wayne F.
phoenix, arizona
"Donavan took the time to show me how to program thermostat and Tyler was good at explaining services."
virgil S.
tonopah, arizona
"Polite knowledgeable friendly"
yoshiaki H.
scottsdale, arizona
"Tom is very good technician. Very knowledgeable and he explained every result and condition. I want him to come maintenance every time. But scheduler mixed up my appointment and Tom came to my house at different time."
christy R.
surprise, arizona
"Made error and made it whole till fixed"
micki H.
phoenix, arizona
"Tom was very thorough and honest. He also came prepared and was double masked. I didn't have to ask him to wear one. He just had the good sense to just do it! Great job!"
kathy O.
sun city, arizona
richard P.
sun city, arizona
susan S.
gilbert, arizona
"The guys were on time and very friendly. They did their work and we discussed the visit. All went great!"
mr foster F.
mesa, arizona
"Answered any questions we had and were very efficient."
paul P.
glendale, arizona
"The guys were great but it seems a setting was changed on the air handler. When I turned on the cooler, I expect the blower to come on full, but it runs on low for about 5 minutes."
joan V.
sun city, arizona
"Because theyre knowledgable, do their job, are friendly snd respectful."
geoff A.
glendale, arizona
"On time, efficient, polite."
gayle H.
sun city, arizona
"Friendly and knowledgeable"
moore M.
sun city, arizona
"Techs were very professional and thorough. Explained unit condition and options for service."
susan C.
sun city, arizona
judy O.
sun city west, arizona
"he explained every thing as he went. he answered all my questions very well."
dave A.
sun city, arizona
walt P.
sun city, arizona
linda L.
sun city west, arizona
"Smart showed me what they were talking about. Very polite and through"
linda P.
phoenix, arizona
"Professional, experienced, communication, situation awareness, quality of job"
david and sherri I.
avondale, arizona
"He walked us through everything he was going to do and was very friendly and professional."
rocky T.
casa grande, arizona
randa S.
peoria, arizona
"He was very professional, kind, and fulfilled his tasks with no hesitation. He was also honest and open. Thank you! ??"
mr swanson S.
sun city west, arizona
"It works"
wallace J.
phoenix, arizona
roberta C.
sun city, arizona
"Donovan was very efficient and conscientious in his dealings with me. Explained everything he was going to do as well as what he had done."
harold S.
peoria, arizona
larry M.
sun city west, arizona
nancy M.
sun city, arizona
"Came out right away and didn't take up alot of my time."
paul S.
glendale, arizona
ron M.
anthem, arizona
"jeremy was on time, courteous, and efficient"
mr dudley D.
peoria, arizona
robert s.
peoria, arizona
adam T.
scottsdale, arizona
"Please stop sending a sales consultant to my house when the technician shows up for a tune up appointment."
bill R.
sun city, arizona
"Tech. and consultant were very nice and informative. I do not remember their names."
mrs gonzales G.
mesa, arizona
frank V.
avondale, arizona
"Andres and victor were here on Monday 2/15/21 they were polite and since Bob Brown goes through techs a lot I dont appreciate some of the guys but victor Andres were THE BEST Andres came back on Wednesday to replace some parts in both heating and AC unit was pleased"
michael A.
scottsdale, arizona
"Andres knew what I was asking and went right at it"
gloria T.
mesa, arizona
"DIMITRI WAS EFFICIENT AND HELPFUL."
mrs schwab S.
apache junction, arizona
"Efficiently accomplished and employees efficient and courteous."
don W.
scottsdale, arizona
frank P.
surprise, arizona
"Its about value. The price was high."
doug H.
scottsdale, arizona
chris O.
cave creek, arizona
patricia S.
glendale, arizona
"Very thorough, polite, safety conscious"
john A.
peoria, arizona
"Very efficient and respectful of our property"
david S.
casa grande, arizona
"DONOVAN'S AGOOD GUY!! ALWAYS HAPPY ITS HIM THAT COMES DOWN TO MY HOUSE. MY DOGS LIKE HIM. MAKE HIM MY PERMANENT GO TO GUY!!"
ruth L.
sun city, arizona
george M.
avondale, arizona
"Technicians were very friendly and well mannered."
tracy H.
glendale, arizona
"Took more than two weeks to get our part and no-one ever returned my calls when they said they would."
bill G.
peoria, arizona
"On time and service done efficiently in a professional manner."
mr gallagher G.
scottsdale, arizona
"Arrived on time, communicated well. Air of confidence and competence. Seemed thorough and efficient. Did not suggest unnecessary or premature services in summarizing recommendations. Explained the basis for the recommendation."
david B.
goodyear, arizona
susan K.
sun city, arizona
"Andres was courteous, and friendly, did what he had to do promptly and explained to me what he did and why."
barbara C.
peoria, arizona
"Very knowledgeable, wanted to meet my concerns and very courteous."
larry M.
peoria, arizona
ron M.
sun city, arizona
"Dimitri answered my questions and did his job quickly and efficiently."
mr pope P.
glendale, arizona
amy P.
surprise, arizona
phyllis K.
sun city west, arizona
tracy H.
glendale, arizona
"Nor happy that with having spent almost $11k just a few years ago, I am having parts fail and it's costing me another $1,245 and no one can tell me when my part will be here, it's cold I have no heat and no one is calling me back like they say they will. NOT HAPPY!!!! The service guy was nice though."
ms soltero S.
chandler, arizona
"Our technician arrived on time with a pre arrival call so we could secure our dogs. He was friendly, efficient and informative."
mr fedak F.
peoria, arizona
"Technician was both courteous and professional."
wayne F.
phoenix, arizona
"Jeremy has been here several times and knows the issue so I don't have to retell it every time. He is very good at explaining the problem."
mark S.
casa grande, arizona
ken J.
gilbert, arizona
"(2) humidifiers have not worked since we paid almost 38k for (2) new AC and Heating systems."
dana O.
sun city, arizona
"Very professional, job well done"
mike H.
scottsdale, arizona
"Andres did a thorough & professional job addressing my problem. Thank you!"
mr & mrs jones J.
sun city, arizona
"Very pleasant man."
martin W.
scottsdale, arizona
"good crew"
reid A.
sun city west, arizona
chris B.
surprise, arizona
"The technicians were very knowledgeable, courteous and professional."
georgie T.
peoria, arizona
wendell C.
buckeye, arizona
susan A.
chandler, arizona
"Andres always does a great job and is very friendly and knowledgeable."
mr kriese K.
scottsdale, arizona
donald Z.
mesa, arizona
debra H.
peoria, arizona
"We like Jeremy"
dan H.
apache junction, arizona
susan S.
phoenix, arizona
"Ryan came to a Sunday emergency call, as our water heater had leaked, but water was pooling up near electrical wiring. He recommended a new appliance and turning off electricity to the unit. Ryan was helpful and put me in touch with Dimitri, sales. He was helpful and we agreed to purchase a new heater and have it installed. He worked hard to get techs out quickly. All of this was good. The not so good was the installation. On the first day they brought the wrong size heater so were not able to install. (There was also whining involved re: the tight space they had to work in- unfortunate, but not something I could control) More concerning was the lack of masks on the techs. They had to deal with my husband who is extremely high risk. When I spoke to Dimitri I emphasized how important it was that anyone who came in contact with my husband be masked. He assured me they would be. However, during the end of job paperwork- no masks to be seen. My husband did call to complain- so I hope that has already been addressed."
mr woodhurst W.
mesa, arizona
ken J.
gilbert, arizona
donald and joyce Z.
mesa, arizona
mr scorobogaty S.
surprise, arizona
walter S.
surprise, arizona
joy S.
sun city west, arizona
"Great service"
michael A.
scottsdale, arizona
"Lets understand! Ambrose was fantastic. Took two visits to fix something that was done wrong on installation. Office appointment was either wrong on my part or theirs!!"
william C.
sun city, arizona
mr buchholtz B.
peoria, arizona
"Unit dusty, tech said 280 dollars. The is a ripoff! Looking for a new company. Cleaning should be part of service. 30 year plus customer! Tired of getting ripped off'!!!!!"
robert H.
goodyear, arizona
martin W.
scottsdale, arizona
"Technicians were professional and very informative"
linda P.
phoenix, arizona
"Professional, personable, mask-wearing. Adequately explained the service, findings, watching, and options."
mary W.
scottsdale, arizona
"Very professional."
larry M.
sun city west, arizona
"They were very professional"
mrs rabassa R.
chandler, arizona
kenneth M.
gilbert, arizona
ms borski B.
mesa, arizona
"on time worked diligently until finished"
patricia F.
sun city, arizona
"Since the installation on 9/14/20 it has been touch and go until today 9/21/20. The AC/Heat pump is great, but there has been problems with getting the right thermostat working properly until today. I think everything is good now."
mr barkley B.
mesa, arizona
dale W.
glendale, arizona
"Tech very nice and knowledgeable."
steven H.
peoria, arizona
"Prompt and efficient"
celia B.
sun city, arizona
"On time and did the job quickly and nice personality"
erin W.
wittmann, arizona
"Every visit something new and major is wrong with my 6 year old unit."
karen S.
avondale, arizona
"Great customer service"
gary E.
sun city west, arizona
"He was good"
mr frost F.
sun city, arizona
doug H.
scottsdale, arizona
"Arrived on time and did the work as promised"
adam T.
scottsdale, arizona
steve Y.
buckeye, arizona
"While the technician did his job, I was under the impression that we were getting a semi annual service cleaning done, not just a filter change."
phebe B.
san tan valley, arizona
"I liked Andros. He is the best one yet."
mrs acker A.
phoenix, arizona
"He found the simple problem within minutes and showed us how to deal with it."
gayle R.
casa grande, arizona
roger H.
phoenix, arizona
"Andres did a thorough job. Would like to request Andres as our Tech."
ella S.
sun city, arizona
"I felt their customer service was outstanding and they cared about the cleanness of my house as well as sanitation. I just felt the price quoted was outrageous and felt price gouged. They gave me an answer to a question that most weren't able to answer. why my theremometer would increase even though I set it lower. They explained a duct was disengaged."
delia G.
phoenix, arizona
michael A.
scottsdale, arizona
"Clean, intelligent and persistent in a nice way:)"
elizabeth J.
sun city, arizona
"We were most happy with the service our tech provided ~ he was very quick to determine what was wrong and repair it. He diagnosed the problem immediately."
gisele F.
surprise, arizona
mr synk S.
chandler, arizona
"Back in March the tech serviced the unit and said the compressor was going bed. I was unhappy because the system is only 4 years old. So we come to the summer heating season and the compressor goes bad. My issue is that it took FIVE days to find and obtain the compressor and related parts. Then the repair is still almost one-sixth the cost of the new system. I am not impressed and you should be appalled at the situation."
seth K.
phoenix, arizona
"Overpriced, again. No promised follow up."
stephen R.
paradise valley, arizona
"I was so pleased to have a prompt solution to our issue."
jason W.
chandler, arizona
"Dmitri and Jeremy were prompt and professional. Fantastic customer service."
chris O.
cave creek, arizona
derek H.
sun city, arizona
john E.
tempe, arizona
"Our need for service was handled in a timely manner."
richard P.
sun city, arizona
"Came quickly. Efficiently solved problems"
ray K.
buckeye, arizona
"On time and professional"
donald S.
surprise, arizona
"Took time and kept us in the loop"
dale W.
glendale, arizona
"Right on time. Worked efficiently!"
stephen M.
glendale, arizona
"The install went very smooth."
frances G.
peoria, arizona
"Jeremy found the problem right away and fixed it."
mrs jarboe J.
sun city west, arizona
"Very professional young man. Explained the results of his examination very clearly."
nancy M.
sun city, arizona
"Problem with unit was fixed. all is well"
kathleen P.
suprise, arizona
rick O.
surprise, arizona
"On time and professional"
mervyn W.
mesa, arizona
"The Technician was cordial, answered my questions. And gave me some much valuable information about cooling down a room furtherest away from the furnace."
mrs wright W.
glendale, arizona
ms waits W.
phoenix, arizona
"Found problem and fixed quickly"
ms kennedy K.
tempe, arizona
jim C.
sun city west, arizona
"Technicians were on time, diagnosed problem, and rectified problem."
jim W.
phoenix, arizona
"Clint is very good at his job and communicated well."
gaylynne S.
scottsdale, arkansas
"My AC stopped working July 12 at 4:30pm. In the AZ heat of 118! The tech arrived July 13 at 11:30 am. Problem solved. AC went out again on July 30 at 4:30pm. Again AZ heat of 112 degrees Tech arrived July 31 at 8:30am. Problem fixed again. At 4:30pm at 114 degrees unit stopped working. Tech arrived at 5:30pm problem identified. Needing part will check in am for part. Part not available till August 3!! This time 4 days without AC in AZ with a heat advisory warning!!! Temps over 114 degrees. We have pets and it has been very uncomfortable!! Just saying!!!"
donald M.
sun city west, arizona
joe M.
buckeye, arizona
"This was a 10. Jeremy came out and did a great job changing out a part on our system. Speedy, efficient, and thoughtful of our time. That was the 10. I took away a point because because after he left, our system didn't improve. I called the next morning and Jeremy was back and added more freon. The extreme hot weather does complicate this and i understand that now. Jeremy was immediately here to resolve my issue and get us fixed up. That is greatly appreciated. Thank you."
lauro A.
glendale, arizona
"Andres quickly figured out the problem and made the repair without wasting any time."
coreen B.
scottsdale, arizona
"Customer Service was exceptional starting with Heather the then the specialist that came to the house."
tracy T.
surprise, arizona
barbara C.
peoria, arizona
"Excellent service from call tone to fixed time."
bill G.
peoria, arizona
"Contact was replaced with temporary one. The proper contact was suppose to be ordered and installed last week."
santosh P.
gilbert, arizona
"He was professional, and courteous and explained things well."
manny B.
glendale, arizona
carlos D.
queen creek, arizona
"I ask to find a leak on my AC unit but was told that they would not work on it and get I was charged $129 for them to tell me that."
seth K.
phoenix, arizona
"Service guys great. Price was gouging and felt taken advantage of because AC was out in the middle of the summer. $1200 for a fan motor and labor when a really high end fan motor is maybe $600 means that was an outrageous labor charge for 30 minutes of work. But the job was completed and quickly with good communication along the way. AC is working better than before."
william B.
scottsdale, arizona
amber L.
chandler, arizona
"The gentlemen that came were very knowledgeable and helpful. I have already recommended your company to my Banner co workers. I will definitely be using your services from here on out! Your crew members were so kind and polite to me. I am going through a really hard time right now due to my Mother's passing and they took so much pressure and stress off of my shoulders. Thank you so much!"
scott P.
sun city west, arizona
"Donavon explained all the details and results of the service visit and suggested tips to help keep our system running at peek efficiency."
ron M.
anthem, arizona
"seth was on time, early actually, very polite, knowledgeable and efficient"
john A.
peoria, arizona
"Very efficient"
terrace L.
maricopa, arizona
"The service call response and communication was great; however, when price compared to nearby companies, the price was double. I'm pretty sure you know why. I was paying for two instead of one. Nonetheless, the initial solution without overpriced recommendations was right on. Thanks"
ms lucas L.
sun city, arizona
"Working, So Far So Good"
mrs acker A.
phoenix, arizona
lee B.
scottsdale, arizona
"Out of 6 contractors Bob Brown was the only one to respond and fix the problem before 10pm."
bill G.
peoria, arizona
"Technicians on time and did work very quickly and explained everything that was done or may need to have done in the future."
william k.
mesa, arizona
"entered house with oun MASK or boots.. called sat nite left message no one call me until I called tue.."
terrance L.
maricopa, arizona
"Once the main issue was identified, the capacitor issue was rectified and AC blowing icicles in less than 15 mins."
michelle A.
tempe, arizona
"Fast and polite"
ms lucas L.
sun city, arizona
"Arrived at scheduled time, No Call but thats OK he showed up"
donald Z.
mesa, arizona
"A walk way was to be put down from our attic ladder to the heat pump and it did not get done, even though I called and reported the need."
mark F.
sun city west, arizona
robert H.
buckeye, arizona
mr wiggins W.
surprise, arizona
"The young man was courteous and explained everything he did."
gordon E.
sun city west, arizona
"Excellent emergency service on a Saturday evening"
mr swanson S.
sun city west, arizona
gayle W.
apache junction, arizona
"I was very pleased without the good service I got from everyone"
mr quinn Q.
sun city, arizona
mark F.
sun city west, arizona
"JOB NOT FINISHED - NEEDED METAL WORK - NO PERMIT INSPECTION"
maryann S.
tonopah, arizona
"Jeremy is always courteous and informative. Does a great job!"
paul P.
glendale, arizona
"courteous, smart and quick"
eddie W.
mesa, arizona
"The Technician was very thorough. He explained what he was doing and answered all of our questions. Seth was courteous and respectful."
harvey G.
phoenix, arizona
mrs penney P.
peoria, arizona
"Every experience from making the appointment through completion of the work was excellent!"
dave S.
casa grande, arizona
"you guys are always good!! right on time and explained to me"
chris Y.
sun city, arizona
"Your prices are too high when something goes wrong Ive called around and got a much better price how can that be addressed"
ms soltero S.
chandler, arizona
"Our technician was a friendly professional who explained everything so we could make an informed choice."
timothy K.
queen creek, arizona
"The technicians were knowledgeable, answered all our questions. The provided report was great. They cleaned up after themselves and wore shoe covers to protect our flooring. They did not hard sell us on any service or additional work but did explain some programs offered."
chris C.
peoria, arizona
"Jeremy was thorough and helpful. Took time to explain his findings, unit replacement (for future reference), was not pushy."
ms waits W.
phoenix, arizona
"Would have given a 10 if original water pump was still working."
mr bradt B.
glendale, arizona
"Showed up on time. Wore mask and stayed outside. Gave opinion on state of my unit. Offered suggestions on further service and maintenance plan."
mr fedak F.
peoria, arizona
"Although a diagnosis (Bad Coil) was discovered, the Technician failed to Reset my thermostat, before leaving, to its original setting(s). Something I had to personally do upon discovering that my AC system, for this particular unit, was in the OFF Mode. Additionally, it is very unsettling to me in having to pay $2,400.00, In Labor Costs, to get a new Coil installed when it amounts to $600 per hour for a 4 hour installment charge! (Coil part is under warranty.) I have been Bob Brown customer for 10 years and I find this particular Labor Cost very troubling, to say the least!"
sheryl G.
sun city west, arizona
"Arrived on time, polite, efficient."
susan S.
gilbert, arizona
"I called on Wednesday and got an appointment the same day. The techs were out that evening. Options were given for repair or replace. At 9:00 PM, the decision was made to replace the system. The new system was being installed by 2:00 PM the very next day!!"
gary M.
glendale, arizona
"technician was very efficient and informative"
peggy G.
scottsdale, arizona
"Jeremy and Dimitri were very professional in finding the ac problem and getting it taken care of quickly."
mr van house H.
sun city, arizona
george J.
cave creek, arizona
"All completed in professional and timely manner"
roger M.
phoenix, arizona
"Tech guy fine but air handler filter THUMPS when unit shuts down. Disconcerting and unacceptable! Considering stopping auto pay payments. RSVP Roger Macholl"
daniel W.
casa grande, arizona
"Your Service Technician was certainly an amazing expert in his field, he spent time explaining his work to me and my brother in law who has 35years HVAC Experience. I certainly feel blessed to have an HONEST COMPANY who treats there customers like family. Im a retired IBEW ELECTRICIAN who does understand electrical, so it is nice that I feel like your Company treats people with respect. Thanks again for getting this ac up and running, I certainly will have you do any future work with me. Your new client, Mr. Dan Williams"
richard T.
sun city west, arizona
margy Z.
avondale, arizona
"Fixed the problem, prices are outrageous"
michael C.
glendale, arizona
"Lowered from a 10 to 8 because of overcharging me. They installed 4 new parts for a total of $1389. The initial paperwork said $150 was the labor cost to install 2 surge protectors. Afterwards the receipt says I paid $300. It only took him 30 minutes to install both. Thats equivalent to $600 per hour for labor! The surge protectors were sent to me by the manufacturer, because the original ones were recalled. I had already paid Bob Brown for installation once, now I had to pay it again, because of the recall. The original search protectors were bought through Bob Brown. Considering everything else I am installing, I feel Im getting price gouged up on the surge protector labor. Its like paying $50 for one roll of toilet paper on Amazon. I was very happy with the installation service. They arrived two hours after I called, which exceeded my expectations."
mr sommer S.
peoria, arizona
"They arrived in the time window as expected. Did the work quickly. Left every thing clean and put back."
mr carlson C.
sun city grand, arizona
steve Y.
buckeye, arizona
"When I called to book appointment I talked to Gina about the tech needed to bring a filter as last time we had to have a 2nd appointment. She said she would remind and note the account. Keenan showed up, I asked about filter he said there were no notes on the account. We had to have another appointment!!! Its very disrespectful to not get listened to and its a waste of my time and yours since we live far out. Its also inconvenient!"
ruth L.
sun city, arizona
"Every time I call to get the AC looked at, the technicians are very professional."
mauro S.
paradise, arizona
"Your technician quoted $3,000 (I have the written offer) to fix the issue. Penguin Air came over this morning and fixed it for $89"
joyce G.
peoria, arizona
joy S.
sun city west, arizona
"Great service"
frances H.
sun city, arizona
dan H.
apache junction, arizona
barry K.
goodyear, arizona
mr dyer D.
sun city, arizona
james W.
scottsdale, arizona
"Serviceman found problem and fixed it promptly."
jim J.
sun city, arizona
mr watson W.
sun city, arizona
"Professional and thorough"
scott F.
el mirage, arizona
keith H.
fountain hills, arizona
edith E.
sun city, arizona
"Very happy with Keenan. Took a lot of time with A/C issues. Explained everything he was doing."
terry M.
sun city, arizona
claude B.
peoria, arizona
"Both were very straight forward with the solution to the error message"
verna T.
surprise, arizona
linda P.
phoenix, arizona
"Andres knew exactly where to look for the problem and fixed it without issue."
lynne R.
peoria, arizona
"very good and professional have had service experts for years"
roy M.
mesa, arizona
"because they said the fan and motor had problem . ,they wanted to charge me $1044 for parts that were under warranty. and they would have to order the part 4 weeks out. I had another company come out. and found the set screw to the fan was loose. He tighten it up. now it works"
cynthia D.
phoenix, arizona
"He was nice and professional and explained things very clearly"
chris O.
cave creek, arizona
"Very thorough."
holly M.
peoria, arizona
"Technicians were wonderful. Very polite and hard-working! Dmitri was also so professional and answered all questions that we had."
cheryl C.
surprise, arizona
"Jeremy is always very knowledgeable and professional."
leta K.
phoenix, arizona
"They were quick and efficient."
lizanne S.
peoria, arizona
"The technician took time to explain what needs to be done with the cooling system. He stayed longer to find where the issue was located."
mr grubb G.
sun city, arizona
"sorry, but I did not get the gentleman's name, but he seemed to do a very thorough job."
gary E.
glendale, arizona
"They recommended replacing a contact part but never told me if he did it is if he's coming back. Also very annoying that EVERY time they come out they try and charge me for repairs when I have a complete parts and labor warranty. The office should tell them that before they come. Terrible."
roy M.
mesa, arizona
"due to they are ripping me off"
camille C.
goodyear, arizona
"Very professional and trustworthy"
robert C.
waddell, arizona
"Everyone from Dmitri to Alex and Dru were all very professional and helped me to get a reasonable cost for a good product with excellent installation"
nicholas M.
gilbert, arizona
"My system is 5 years old. The best option I was given was a sales pitch for the advantage program. The unit was bought and installed by your team. Although parts were covered they were unavailable. I had a second company come out same day. When we arrived at the outside unit we found the foam around the coolant pipe ripped off and left on the ground leaving the pipe exposed. For a system that is already struggling this seems like sloppy lack of attention. The second company offered all of the same service as this so called tune up but also gave the first pound of coolant as part of the price. I will pay for the fan that is covered by your company but according to your team is likely not available due to covid 19. I also went ahead and got new foam for my pipe. I took pictures if you would like to see them. The assessment of the unit was correct, Im not saying the technician is wrong but the little work that happened was extremely sloppy."
mary W.
scottsdale, arizona
warren B.
casa grande, arizona
"The technicians seemed to know what they were doing. Were friendly and efficient"
joyce G.
peoria, arizona
"Professional, complete, not hurried"
donald S.
surprise, arizona
"Rep was very polite and helpful."
chris F.
phoenix, arizona
"Keenan was outstanding."
darla O.
sun city, arizona
"Cant remember the young mans name so please look it up. First he was early and used a mask. Second he is supper nice and polite. He explains everything when he is done with the work."
catherine S.
sun city, arizona
"Andres serviced my system and was very efficient and pleasant. He also suggested my putting in a humidifier since there was so much static and my home was so dry."
darrell L.
sun city, arizona
"professional"
douglas W.
peoria, arizona
bruce G.
paradise valley, arizona
"The service tech, Keenan, was knowledgeable, friendly and efficient."
mr gallagher G.
scottsdale, arizona
"Arrived ready to work, communicated well, seemed thorough and competent, and approached work with teamwork. Explained recommendations well."
bill S.
scottsdale, arizona
"Have been using you for years . Dmitri very technically competent ."
abby D.
tolleson, arizona
"Good price, good work, friendly and honest technicians."
dale W.
glendale, arizona
"Not enough explanation."
frank H.
sun city, arizona
diane C.
phoenix, arizona
"Both were respectful and maintained a safe distance. Did servicing on A/C as was ordered."
ms brecker B.
paradise valley, arizona
"Andres solved a difficult problem by good trouble shooting skills and determination to succeed."
deayne Y.
el mirage, arizona
"A second visit is required to replace the filters. I think the technician should have brought the filters so a second visit would not have been necessary."
david L.
sun city, arizona
"They both did ther jobs professionaly as I have grown to expect. There were to points I have a concern about.1. they were going to charge us $67.00 to adjust the fan speed (using my thremostat.2 Demiri indcated we leaks in our supply ducks he showed me pictures on his phone (this was after they exited the attic) one large one close to the unit. My question is when the unit was inspcted in December 2019 why did he not see it. The unit was not used for heat from that inspection on only recirc for cleaning the air (UV installed)"
max J.
casa grande, arizona
kimberly S.
phoenix, arizona
"Keenan was awesome. He made sure we got our new smart thermostat connected to our phones. Very helpful."
jerry R.
glendale, arizona
richard L.
paradise valley, arizona
mr ong O.
scottsdale, arizona
"Was disappointed that the technician recommended over $2,000 worth of services. It was almost as if you all had a staff meeting where you determined that because of the virus you werent getting enough revenue and determined to try to get it from existing customers"
mr hull H.
glendale, arizona
marlene F.
sun city, arizona
"Andres is very thorough and I trust him"
gisele F.
surprise, arizona
mr frost F.
sun city, arizona
john A.
phoenix, arizona
jana R.
sun city, arizona
"Excellent service"
ryan R.
avondale, arizona
elizabeth J.
sun city, arizona
"The tech was only on the roof so we did not have contact with him except buy phone. He explained that he was checking the air conditioning on the service program I have with your company. He recommended 2 things that I was not able to have done right now. He was very courteous."
pamela H.
glendale, arizona
"Technician was polite and kept me informed."
terry C.
tempe, arizona
"This is the second time Andres has come to service my address. He is so personable, and explains everything he is doing. He is very patient with all the questions I had. I will request him again in October for my preventative maintenance. Kudos to him!"
betty H.
sun city west, arizona
"The service person explained the procedure of checking the Unit."
pat G.
surprise, arizona
ms mcgovern M.
sun city, arizona
"Nice people but I no longer trust anyone from Bob Brown"
eva L.
scottsdale, arizona
delia G.
phoenix, arizona
martin W.
scottsdale, arizona
"Pricing was high. $260 labor for a short time"
mr kriese K.
scottsdale, arizona
robert H.
buckeye, arizona
mr palmer P.
sun city west, arizona
harold S.
peoria, arizona
mr synk S.
chandler, arizona
"The tech was friendly and did his work efficiently."
carol M.
sun city, arizona
"He did a very good job and explained everything to me so I understood what was happening"
linda P.
phoenix, arizona
richard P.
sun city, arizona
marie M.
sun city, arizona
robert H.
goodyear, arizona
raymond R.
peoria, arizona
"Great Service !!"
debra H.
peoria, arizona
"We've had Jeremy before, and he's great! He's always on time, pleasant and thorough."
candy W.
peoria, arizona
ms eger E.
peoria, arizona
"Very knowledgeable and professional."
susan H.
phoenix, arizona
"Very professional and knowledge. On time always."
joseph G.
fountain hills, arizona
"Jeremy was terrific. Never stopped until the problem was solved. Excellent knowledge and solution"
dean foster F.
mesa, arizona
"Very friendly and knowledgeable"
susan S.
phoenix, arizona
"On time, thorough, and polite"
bill R.
sun city, arizona
"The techs worked Lon and hard to get new system up and running. They had a problem with the thermostat. They kept working till the problem was solved. Very nice men and hard workers. Very professional!"
alex N.
glendale, arizona
gordon K.
sun city west, arizona
"very professional and well trained"
mr swanson S.
sun city west, arizona
"Gregg and Andre came 30 minutes ahead of schedule. They answered questions and serviced the unit with attention to detail. Cant say enough about them."
mitch K.
peoria, arizona
"Attention to detail, willingness to answer questions"
richard F.
fountain hills, arizona
"Service explained everything thoroughly"
robert S.
peoria, arizona
"O always very pleased with all your service personnel."
elizabeth M.
sun city west, arizona
"Great service; polite/nice young man; did great work, answered all questions. Only issue is he didn't have a filter on his truck had to order one and then go pick it up and come back; should have one ready next year upon his reserve service to avoid delay and extra work."
nancy M.
sun city, arizona
"System works fine...friendly tech, explained all work done."
harold W.
buckeye, arizona
"friendly and helpful"
gaylynne S.
scottsdale, arizona
"Friendly and knowledgeable"
the T.
glendale, arizona
"I would think that when you do a spring or winter service you would replace the filters."
tom K.
sun city, arizona
karen H.
phoenix, arizona
"Jeremy did an excellent job! While only here to do a spring check-up on our main unit, he checked the new (bought November 2019) unit an discovered that the thermostat was faulty. Unable to wire throUGH our sloping attic, he installed a new one. EXCELLENT SERVICE! I TRIED TO WRITE A REVIEW FOR HIM ON YOUR WEBSITE, BUT WAS UNABLE TO, DUE TO WEBSITE FAILURE TO HOST MY REVIEW."
jim C.
sun city west, arizona
"Had to have supply duct resealed. $129.00 seems like alot of money to run some caulking around the duct, took 10 minutes."
kathy O.
sun city, arizona
bette J.
scottsdale, arizona
tom N.
sun city, arizona
audrey C.
sun city, arizona
"The service call went very smoothly, the technician was efficient and quick."
mr olson O.
sun city, arizona
"very informative, and friendly"
steve C.
peoria, arizona
mr hull H.
glendale, arizona
mark F.
sun city, arizona
"New what was wrong instantly, fast service."
roberta C.
sun city, arizona
"Jeremy was prompt, efficient and knowledgeable."
stephen M.
glendale, arizona
"Excellentwork"
john O.
phoenix, arizona
"Jeremy as on time, friendly and professional. Complete inspection of heating and AC. Checked and answered my questions."
nancy M.
sun city, arizona
"The tech was very nice, and explained all that was done. He is the nicest tech I've had."
carl R.
goodyear, arizona
paul S.
glendale, arizona
"Technician Jeremy did an excellent "tune up" on our heat pump that's covered under the Advantage Program. I was appreciated his courtesy, knowledge, and explanation of the work performed."
janet R.
fountain hills, arizona
"He is quite educated. I appreciate this."
mrs rabassa R.
chandler, arizona
"Came on time, very respectful and agreeable, did a thorough exam of the equipment and fixed the problem!"
john K.
buckeye, arizona
"Edward is always great! He has exceptional knowledge about our mini split system. He is professional, courteous and friendly. He listens to our issues and solve the problem. Demetri has been very helpful."
donald S.
glendale, arizona
"The technician did a very Excellent job of checking out the system and all the components"
richard O.
surprise, arizona
"On time and very courteous and professional. Jeremy took the time to explain the very smallest details."
dave S.
casa grande, arizona
"YOUR TECH IS REALLY GOOD"
jim C.
sun city west, arizona
"Very knowledgeable"
sylvia P.
sun city west, arizona
martin W.
scottsdale, arizona
"Andreas did a good job and was efficient. Not sure if the problem is fixed yet."
marlene F.
sun city, arizona
"Forgot my service man name but replaced the part in a timely manner and showed up when he said"
john A.
peoria, arizona
"Thorough service"
kenneth M.
sun city, arizona
larry M.
sun city west, arizona
bruce B.
surprise, arizona
ellen D.
peoria, arizona
"Friendly and completed his job in a timely manner."
mr mcphee M.
scottsdale, arizona
"Eddie A and Keean were very professional.. They explained everything they did; were very knowledgeable, very patient, and very polite. Their goal was to ensure we were satisfied with the service, the material, and with Bob Brown overall as a company. They were very team oriented."
darrell W.
sun city west, arizona
jj C.
buckeye, arizona
"I fully trust the work and diagnosis that is provided."
ruth L.
sun city, arizona
ellen R.
avondale, arizona
"They were polite, informative, and efficient in their work. took the time to explain information and options"
mrs gonzales G.
mesa, arizona
bette J.
scottsdale, arizona
"My contact, Dmitri Holman helped me over the last few years by answering my questions and keeping me up to as to what is available. He always answers my e-mails in a timely fashion. In settling in a deal to lease a heat pump, he explained everything to my satisfaction. I appreciated his help since he went the extra mile."
ms blechl B.
sun city, arizona
ken C.
san tan valley, arizona