Bob Brown Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 3,055 Reviews
bob B.
phoenix, arizona
"Overall attitude of BB's employees and how they treat their customers."
peggy G.
scottsdale, arizona
"We have had great success with Bob Brown and their technicians have all been good."
rose C.
surprise, arizona
"I have a problem calling I cannot get through on the phone. I have to use someone elses phone to connect with you."
goff G.
waddell, arizona
"Great service!"
susan S.
phoenix, arizona
martin W.
scottsdale, arizona
ron J.
peoria, arizona
bill H.
phoenix, arizona
joseph L.
prescott valley, arizona
"they always try to accommodate the customer."
janet S.
casa grande, arizona
ms fried F.
sun city, arizona
ron J.
peoria, arizona
albert L.
goodyear, arizona
"Timely and very professional"
terri D.
buckeye, arizona
"Great products to offer"
pete J.
scottsdale, arizona
judy O.
sun city west, arizona
wendy P.
phoenix, arizona
"I really appreciated the customer service. The technicians were very respectful and provided an explanation of what was being done every step of the way."
mr nehring N.
sun city, arizona
jill Y.
chandler, arizona
adeline G.
gilbert, arizona
"most friends are already with carriers and besides , how often does a/c subject enter your conversation?"
janet H.
gilbert, arizona
"They responded quickly to resolve my broken water heater issue. I appreciated their time and quality of their work."
daniel S.
avondale, arizona
"friendly,knowigable,proffecienal,people,on the job. No -nonsense workers."
kay K.
phoenix, arizona
"Very skilled, efficient, friendly."
mr glenn G.
tempe, arizona
"Nice work"
dennis D.
peoria, arizona
kay K.
phoenix, arizona
"We've been customers for years. In this "time" of questionable service, we can always and STILL, depend on Bob Brown Service Experts."
alice S.
sun city, arizona
ron R.
glendale, arizona
donna M.
sun city, arizona
dennis D.
peoria, arizona
joy S.
sun city west, arizona
keith H.
fountain hills, arizona
daniel S.
avondale, arizona
"used once before, and was very satisfied."
gayle H.
sun city, arizona
"Good customer service and a good product."
christophe S.
buckeye, arizona
"Chris was fantastic!! He no only serviced our heater and changed the furnace filters but answered my questions and was the most pleasant young man!!"
victor P.
sun city west, arizona
"Friendly considerate people"
raymond R.
peoria, arizona
"Excellent Service"
ken P.
queen creek, arizona
ron H.
avondale, arizona
"Chris and Eric were awesome"
ingrid nevin-holloway N.
buckeye, arizona
john E.
tempe, arizona
mr brooks B.
surprise, arizona
alfred R.
sun city west, arizona
david B.
phoenix, arizona
"Better than last service folks"
peter R.
sun city west, arizona
florencio P.
waddell, arizona
"Tech & Lead agent where helpful in explaining the programs avalible type of service I was receiving."
mr wood W.
sun city, arizona
"After turning off the circuit breaker in my breaker box for the air conditioning unit, your technicians inadvertently shut off the circuit to my garage which was for my freezer and refrigerator. This resulted in approximately $400 to $500 worth of frozen food defrosting and thus making it not edible When I spoke to the supervisor, who I found very curt and rude and condescending and did everything but accuse me of lying, she said she would look into it but it was not their responsibility But she would talk to her supervisor and let me know. It has been over six weeks and no reply I reset the circuit breaker at that time and it has worked flawlessly for the last seven weeks So, unless a unknown alien gremlin type force jumped into my circuit breaker box and triggered the switch which I find hard to believe, the only explanation for that circuit being tripped was due to Bob Brown service Also the technician suggested that I replace $3000 worth of parts for my AC. I replaced one exterior motor for $200 and it too has run flawlessly since this incident took place Talk about trying to upsell! So there is no way I would ever use your service again and I would also never recommend you to any of my friends or neighbors"
ingrid N.
buckeye, arizona
lizanne S.
peoria, arizona
marie M.
sun city, arizona
"Tech deserves a 10. Unfortunately the sales rep was underperforming"
joyce G.
peoria, arizona
"thorough & professional"
robert H.
sun city west, arizona
antonio F.
buckeye, arizona
dennis A.
surprise, arizona
lori K.
goodyear, arizona
"Kelvin was great. He was very professional and told us exactly what he did and what needed to be done."
marlene F.
sun city, arizona
"I don't usually recommend unless someone asks who I use"
shannan A.
peoria, arizona
"Always get a thorough inspection and explication on what is going on with our system."
carol M.
sun city, arizona
donald S.
surprise, arizona
"Always go the extra mile when servicing"
pat G.
surprise, arizona
christy R.
surprise, arizona
"the technician was very thorough and explained everything about the furnace performance and check for any alerts and cleared them."
phillip Q.
laveen, arizona
lisa P.
buckeye, arizona
"Stellar service!"
max J.
casa grande, arizona
"Difficulty in finding my account info"
toni F.
sun city, arizona
"Erik was friendly, knowledgeable and neat. Paul was very informative but I did get the feeling he was trying to upsell us on a UV coil cleaner and a surge protector for the exterior unit."
donald S.
surprise, arizona
"always does amazing followup"
ms polanski P.
phoenix, arizona
"Prompt service and repair. Erick checked the warranty on my unit and found that one of the parts that needed to be replaced was still under warranty. Victor asked if I had a carbon monoxide detector. I had purchased one but wasn't sure where to hang it, so he put it up for me. Both technicians were very professional."
beverly W.
casa grande, arizona
"I recently had an unsatisfactory experience with scheduling. I'm an advantage customer. I needed some vent work repaired (which I paid out of pocket for) and got the runaround for 2 weeks.!"
kevin M.
peoria, arizona
"Good service friendly tech"
victor S.
phoenix, arizona
"Because they have a great service."
ms harris H.
peoria, arizona
"Service"
patricia F.
sun city, arizona
"Have had their service for years."
theodore C.
peoria, arizona
"They are right on it"
patricia S.
glendale, arizona
"Very informed and polite technician"
cynthia C.
tempe, arizona
"In speaking to three layers of Service Experts/Ben Brown staff, we were given at times some slightly different information, which we would need to verify with one staff member in particular."
janice P.
sun city west, arizona
"Prompt and good. Only negative is your answering service"
mr debride D.
glendale, arizona
"The guys were very knowledgeable and very friendly"
dave F.
peoria, arizona
"Andras service tech"
jj C.
buckeye, arizona
"I have complete confidence in the work done. I trust their judgement and what they say."
ron M.
sun city, arizona
"The techs are friendly and informative."
dean bailey B.
sun city, arizona
sunomi R.
chandler, arizona
"They were very professional. My service technician was an awesome person! He is very friendly and super helpful!"
thomas H.
surprise, arizona
"Maintenance service well done by Kalvin - prompt, complete and efficient"
joe S.
chandler, arizona
"Service tech arrived a bit early. Performed his work quickly. Asked if I had any questions. Put things away and left my house clean."
thomas W.
sun city, arizona
"Good service"
ms fried F.
sun city, arizona
mr mcgee M.
glendale, arizona
"Excellent job"
nancy H.
litchfield park, arizona
"Because"
thomas W.
sun city, arizona
ms fried diane F.
sun city, arizona
"Quick service"
tagaloa T.
mesa, arizona
"Knowledgeable and courteous. Helpful and answered all my questions in ways that made me understand."
vistanciacenter V.
peoria, arizona
anthony A.
sun city west, arizona
"Very hard to talk to someone local and even harder to make an appointment if there us a service call that is needed ASAP. When I call Bob Brown for any reason I am always talking to someone located I think in a country that does not speak English very well and they almost always give you appointment information that is incorrect like telling you the date of the appointment. on many occasions the service tech never showed up and I am told my appointment is on overflow, what ever that means. I have to say that the service tech are always very helpful and courteous when they arrive however,"
janice D.
sun city, arizona
"I always have great service from you guys."
steven H.
peoria, arizona
"Required multiple calls to get technician. When he did come service was excellent."
mary magellan M.
gilbert, arizona
mrs austin A.
surprise, arizona
"Worked hard to find part time get the system back up within a day"
michael A.
scottsdale, arizona
"If rating the technician it would be a 10 ( Andres). If rating the call center it would be a 1!!"
james C.
phoenix, arizona
mrs lambert L.
el mirage, arizona
susan K.
sun city, arizona
james W.
scottsdale, arizona
"Good ser:ic"
robert H.
buckeye, arizona
elizabeth J.
sun city, arizona
"We have been with you for YEARS!!!"
steve Y.
buckeye, arizona
"Support staff arent doing their jobs. No call before techs arrived, no call back to set up appointment after person said I would get one by end of day. I called back 3 days later"
harold S.
peoria, arizona
larry M.
goodyear, arizona
"Quick response. Knowledgeable consultant. Explained exactly what needed to be done to fix the problem."
bruce B.
surprise, arizona
julio M.
phoenix, arizona
tiffany Q.
gilbert, arizona
"Friendly, fast service. Very knowledgeable."
karen W.
sun city, arizona
"Very good presentation by Shane and Erick."
dale W.
glendale, arizona
"Horrible, irresponsible phone scheduling service. Totally out to lunch. Worst I have ever experienced. Lookin for new provider after 20 years a customer."
james C.
phoenix, arizona
"Both Chris Wells and Robert Vrabel did an outstanding job. During the process everything was protected and they were very efficient and their cleanup was very professional afterwards."
carl R.
goodyear, arizona
"friendly and professional"
pragati thapa T.
phoenix, arizona
mark and bonita S.
gilbert, arizona
"Part for AC handler compressor was ordered and received within a week. Today, (26 July 2022) Chris and Erick were prompt, courteous, and expeditious in completing all necessary work to get our air conditioner up and running."
sheryl G.
sun city west, arizona
dale W.
glendale, arizona
"Horrible scheduling. Poor follow up. Phone system a mess. No one responsible for anything. My scheduler was in South America. He could give a rats ass about my issues!"
sally M.
tempe, arizona
"The service is excellent and the people doing the jobs are nice, dedicated, work until the job is done and they leave the work scene very clean."
eddy C.
whittman, arizona
"When placed call was informed tech would be at my house at around 2:00PM. Called back at 6:00PM inquiring about tech availability. Was not provided any calls or information."
patricia R.
casa grande, arizona
"excellent service"
tiffany Q.
gilbert, arizona
"Kelvin was great. He went through everything in detail and was super thorough. He was also very friendly and Knowledgable."
theresa H.
buckeye, arizona
"Technician Chris is great. I referred two neighbors and you serviced them. What do I get in return?"
richard L.
paradise valley, arizona
mr healdrobert H.
sun city, arizona
"We have been very pleased with Bob Brown Service Experts, they are very easy to deal with and the service people are wonderful"
mike F.
sun city, arizona
"To be as generous as possible, the problem was: Completely mis-diagnosed. A completely exorbitant quotation was supplied"
carroll T.
sun city, arizona
"Good service"
susan C.
sun city, arizona
"They only employ the best of the best experienced professionals"
mr nichols N.
phoenix, arizona
"Kicked butt, quick call and they were here in the 110 degree heat of AZ, Chris Wynn is an awesome tech!"
mrs destephanis D.
sun city grand, arizona
carmen e. d.
tempe, arizona
"Because the technician was polite, recognized the problem right away and set himself to fix it."
joy S.
sun city west, arizona
"Great technicians Great service"
mr mangeno M.
sun city, arizona
j S.
surprise, arizona
"Shane and Erik were very professional and supplied great information. Both are an asset to the company."
bill G.
peoria, arizona
ashley C.
casa grande, arizona
jason R.
goodyear, arizona
"Shane and Erick are amazing. Our unit needed repaired on the 4th of July. They showed up on time. They were able to repair the unit and get it back up and running. The service was excellent and the price is very reasonable."
jill D.
sun city, arizona
"Sean was very knowledgeable and explained everything to me. He offered several solution options. Erick was very courteous and efficient. He showed me how to work my new thermostat. Thanks Sean and Erick ! Ill see you in a year!"
jerome M.
peoria, arizona
sonovisiongroup S.
phoenix, arizona
"The technicians did a good job of communicating with us, and that is very important."
edward W.
peoria, arizona
charlene A.
cave creek, arizona
"Always follows through on task to completion"
russell C.
phoenix, arizona
antonette B.
scottsdale, arizona
ms mckirgan M.
scottsdale, arizona
"Always prompt, courteous and knowledgeable."
sharon G.
buckeye, arizona
"Great job done every time"
shelley F.
glendale, arizona
george B.
peoria, arizona
"Always thorough and professional."
mrs. arlene D.
glendale, arizona
"Everyone has a right to their own decisions for repairs but based on my experience the technicians were very good and analyzed necessary parts and repairs needed. AC repairs are expensive these days, but Bob Brown was within reason."
colin S.
sun city, arizona
"They might not need A/C services"
catherine S.
sun city, arizona
"Always provide great service and responds quickly."
john D.
sun city, arizona
kelly N.
buckeye, arizona
"Eric, the service man that came to my house to check out my thermostat that bob brown Service installed last year was installed wrong. Eric showed up found the problem fixed it. Eric made sure the problem was fixed and apologized for the first team that came out and installed it. Eric was very professional thank you for time and quick response!"
deanna J.
glendale, arizona
"The service workers are helpful and friendly."
michael B.
sun city, arizona
"Excellent service personal, did a great job of following my direction on how to R&R coil assy. out of garage attic. This coil assy. had just been replaced two year ago and I had watch that crew make a mess out of the job. Current crew did a great job and did some great trouble shooting when unit still was not working. Came back next day and completed the job!!!"
chelsey S.
scottsdale, arizona
"Excellent service"
dwayne N.
phoenix, arizona
marlene F.
sun city, arizona
shelley F.
glendale, arizona
linda S.
avondale, arizona
bruce R.
sun city west, arizona
"Knowlegable Technitians"
christy R.
surprise, arizona
"Excellent job including taking the extra effort to seal gaps in the stack."
doug H.
scottsdale, arizona
"The service people are great; the back office not so great."
patrick U.
surprise, arizona
"Shane & Erik excellent employees!"
jim J.
sun city, arizona
bill G.
peoria, arizona
beverly W.
casa grande, arizona
"The service tech was polite, kind, knowledgeable, and on time"
stephen M.
glendale, arizona
kathy O.
sun city, arizona
kenneth M.
sun city, arizona
beverly B.
sun city, arizona
gail H.
mesa, arizona
"Prompt and careful"
alan H.
peoria, arizona
"Very courteous installers!"
frank H.
sun city, arizona
"Shane Elsberry was very helpful explaining the Advantage Program. The technicians did an excellent job with the instillation and were very courteous and professional."
michael G.
sun city, arizona
"It was a great job."
sharon N.
sun city, arizona
ron D.
peoria, arizona
bruce R.
sun city west, arizona
"Knowlegable,pleasant and they solved the problem!"
john H.
sun city west, arizona
holly M.
peoria, arizona
"Technician called prior to arriving. He was very professional and explained any questions we had. Very polite too."
joy S.
sun city west, arizona
"Great service"
karen H.
phoenix, arizona
"see answers below"
ron M.
sun city, arizona
"The technician was on time, thorough, and friendly."
debra H.
peoria, arizona
"Your technician called ahead to say he was on his way and arrived on time. He was thorough and courteous."
jacquie R.
sun city, arizona
susan D.
peoria, arizona
jerald S.
sun city west, arizona
"We were so pleased at how polite, informative and friendly the service technicians/installers were. All questions were answered, clear instructions were given on how to operate our new air conditioner and furnace, and they even laughed at our jokes!!! I already recommended them to our neighbor."
mimi R.
phoenix, arizona
"You were in contact with me throughout the entire process and showed up in the timeframe given. Erickk was a great tech, very professional keep him"
marta P.
gilbert, arizona
"Erick did an excellent job. Explained us details of what he was doing in a very professional way. Also, very nice personality."
cecelia S.
glendale, arizona
"Chris arrived on time, was very cordial, told me what part needed to be replaced, replaced the part and gave me 12 air filters to cover the next 12 months. I was very impressed with Chris and the service he provided."
ms hutcheson H.
sun city, arizona
"On time, Donavan was professional and knowledgeable."
bob C.
scottsdale, arizona
ms daley D.
phoenix, arizona
"My service expert was very nice and friendly, certainly took his time in inspecting my air conditioner. I did need a part but I didn't feel pushed into getting it and he was able to install it the same day. I am always pleased with your service"
david B.
phoenix, arizona
"On time, fixed the problem."
doug S.
waddell, arizona
baron S.
litchfield park, arizona
"Very professional"
walt P.
sun city, arizona
"Tech performed annual maintenance check. Unit performing well."
mrs gonzales G.
mesa, arizona
"He was very nice and talk to us after he was done to let us know what he did"
barb B.
surprise, arizona
"Technician gave great customer service."
gordon E.
sun city west, arizona
"Friendly, helpful, efficient,competent team."
raymond R.
peoria, arizona
"Always very satisfied, good customer relations , great performance"
richard P.
sun city, arizona
kay K.
phoenix, arizona
"Fast, efficient, knowledgeable, friendly. What's not to like?"
christopher B.
mesa, arizona
"Dennis kept me notified via call and text with an expected time frame. He and Erich arrived within that frame. Dennis also showed me pictures , and explained the work that Erich was doing on our A/C. Both of them were personable , and easy to talk to. The job was completed in a reasonable time frame."
bio G.
buckeye, arizona
"I was answered very quickly. They were on top of it."
christopher S.
buckeye, arizona
"Both Dennis and Chris were very friendly and also professional at the same time."
pat G.
surprise, arizona
"I appreciate that the company tracks when we need a service call for winter and summer maintenance."
ron H.
avondale, arizona
"Great people??"
john S.
mesa, arizona
"technician knew what he was doing"
gary A.
maricopa, arizona
"Please cash the check I gave to your technician on the day of service."
wayne W.
surprise, arizona
"Andrew was a good tech. He diagonsed the problem immediately He answered allmy questions to my satisfaction, but when it came to pricing the capicator, I was taken aback. $422.00 for an approx $50.00 part was outlandish. As he was already here and the unit needed the repair, I allowed the repair to happen. I will not do business with Bob Brown again. I understand business and the need to markup parts, but a 1000% markup is darn near criminal, Anyway, got screwed again."
cheryl C.
surprise, arizona
"professional, knowledgeable, efficient, courteous"
steven C.
phoenix, arizona
ms fried F.
sun city, arizona
"Eric was extremely helpful when we were trying to install a new WIFI thermostat"
phyllis K.
sun city west, arizona
"Techs are always professional"
mike H.
scottsdale, arizona
lauro A.
glendale, arizona
"The technicians were very professional and explained what they did and reviewed recommended repairs. The indoor coil (under warranty) is leaking and needs to be replaced. However, I am waiting on a call back with the lead time to replace the coil. Please contact me as to when this repair can be scheduled. Thanks"
marie M.
sun city, arizona
wayne F.
phoenix, arizona
"technician always helpful with thermostat explanation"
james G.
sun city, arizona
"One technician washed the reusable filters outside, then doesn't shake the water out before returning them into the house. I had 2 water trails into the house. Used 19 paper towels to wipe up the water."
michael B.
sun city, arizona
"Checked unit on wed everything ok! Sat turned on unit for first warm day and it was not working!"
jim C.
sun city west, arizona
"Too much sales pressure"
mary vetsch V.
goodyear, arizona
"THIS TECHNICIAN WAS VERY FAST AND POLITE."
don Q.
maricopa, arizona
yolanda B.
gilbert, arizona
"On time ,polite , pleasant efficient service"
dan H.
apache junction, arizona
jj C.
buckeye, arizona
"Quick service, knew his business and is a good man."
pamela H.
glendale, arizona
"The technician was great and very thorough. When my a/c was installed a few years ago a larger opening into the attic was put in the ceiling of my den. He was the first person to tell me the opening was only put there to install the unit. The original smaller opening in a closet still has to be used to actually do service."
elaine H.
queen creek, arizona
"You couldn't have asked for a better team to install new heating and ac unit . And Victor was exceptional in the sale of the unit. Showed me what was wrong with the old unit and why it needed to be replaced. Also had a new hot water put in and again the work was done exceptional well. I would recommend Bob Brown to everyone."
roberta C.
sun city, arizona
james M.
peoria, arizona
"Excellent service and well trained technicians!"
bob S.
avondale, arizona
"Here on time. Apologetic for having to cancel the day before and explained why. Clean cut and friendly. Offered a savings plan we didnt know about but no pressure. Even helped move a very heavy table!"
mr swanson S.
sun city west, arizona
"Donovan was very thorough, explained everything."
jennifer V.
chandler, arizona
mr synk S.
chandler, arizona
"The techs arrived on time. Performed the service in good time. Discussed a possible part replacement and showed me why it was needed. Very professional and easy to work with."
dennis D.
peoria, arizona
ron H.
avondale, arizona
"Great customer service"
mr draper D.
surprise, arizona
"Erick and Victor were very polite and professional."
paul O.
phoenix, arizona
"Both individuals were friendly and efficient. They gave advice and seemed focused on doing a quality checkup of my equipment."
joyce G.
peoria, arizona
"very thorough & professionall"
john V.
sun city, arizona
"Just werent 100%"
judy O.
sun city west, arizona
gloria T.
mesa, arizona
"The service call and work are very good I won't know how the new unit is until we have hot weather and use the AC."
mr nelson N.
sun city, arizona
"Very friendly and knowledgeable."
shannan A.
peoria, arizona
"Very thorough."
klark C.
scottsdale, arizona
"Got the job done polite fast courteous professional"
terry H.
peoria, arizona
"Kept me informed about arrival time"
susan S.
gilbert, arizona
"They were on time and very professional. Dennis remembered me from last year and commented on my kitchen remodel - wish was so nice. He asked if I replaced my water heater yet and we discussed. I decided it was time to just get it done before I had to get it done. I met with Dennis on Friday and had my new water heater on Monday. Great service and love working with your company. Dennis is welcome to come back any time. He truly cares about the customer and what they need. Thank you so much!"
ron R.
glendale, arizona
robert S.
peoria, arizona
cathy A.
sun city, arizona
"The team worked together well. They were professional and knowledgeable.They answered any questions I had and were friendly as well."
dave S.
casa grande, arizona
"DONOVAN IS A GOOD GUY!! ALWAYS ON TIME, DOES EVERYTHING ASKED OF HIM."
mr nehring N.
sun city, arizona
colin S.
sun city, arizona
"They were excellent"
john S.
mesa, arizona
"personal showed up on time, checked for a leak an found there was not one, still waiting for the rain to make sure,"
mrs rabassa R.
chandler, arizona
"Your experts came on time and were very professional in their assessment."
dennis A.
surprise, arizona
"Your technician and representative Were both friendly and professional"
abby D.
tolleson, arizona
audrey P.
buckeye, arizona
"The fact that you are still stealing 194$ a month from my 94 year old mother is a disgrace."
frank V.
avondale, arizona
paul E.
scottsdale, arizona
bill S.
scottsdale, arizona
"Arrived on time with right personnel to get job done well."
curtice M.
sun city, arizona
"The technician was on time - actually earlier than scheduled and called in advance. The problem was one that was identified as a potential problem in an earlier check on the system. Fixed at the previously quoted price."
ruth L.
sun city, arizona
mark S.
casa grande, arizona
rj B.
mesa, arizona
"Dennis, Wayne, Caden and Kevin Were professional, clean, and quick"
dick P.
scottsdale, arizona
mrs traicoff T.
mesa, arizona
alice S.
casa grande, arizona
mark F.
sun city west, arizona
"great repairman"
larry M.
peoria, arizona
"The chronic noise the HVAC system was making, that caused the original service call, was not happening when tech showed up. He did give a number of possible causes and homeowner fixes for them. I appreciated versus doubting we really had a problem, just becausehe didn't get to hear it while he was in attendance. Shows professionalism and customer focus."
harry A.
avondale, arizona
tommy L.
chandler, arizona
richard L.
paradise valley, arizona
mr&mrs R.
sun city, arizona
"Tech very efficient and knowledgeable on what he weas doing"
mr klaar K.
peoria, arizona
"Trying to leave a (5 star) review for you guys on google without any success. Also filled out your survey and sent it but it didn't go through either (3x). Just wanted to thank your company and in particular: Kevin, Caden and Wayne. You guys went above and beyond to give me an exemplary... No... "EXCELLENT" install job with professional and courteous service... Sales rep also was very personable and also did an outstanding job. No other A/C outfit will ever touch my equipment.... THANK YOU - THANK YOU - THANK YOU............ Hugo Klaar"
john A.
phoenix, arizona
chelsey S.
scottsdale, arizona
"On time"
linda R.
buckeye, arizona
"We lease our hvac from you and last year when we complained about the heat on the first floor we weretold we had to spent $2800. to fix the ducts. This winter we called and complained about the lack of heat and you came out and fixed the problem for free!"
ryan A.
tonopah, arizona
jill K.
apache junction, arizona
"Service is excellent and very timely"
diana S.
mesa, arizona
"Scheduling easy. Good customer care."
bill G.
peoria, arizona
"Andres figured out problem right away and fixed it."
charles S.
peoria, arizona
john S.
mesa, arizona
"the tectnician that came out an did pactning on an around the A.C. but it still lraked fridqay or saturday night, some one need to come out an go over the suatem again, perferble a supervicer."
gerry L.
gilbert, arizona
mr ladd L.
sun city, arizona
"Great, Was explained what they were here to do. Then let me know of issues that need more attention."
ms mckirgan M.
scottsdale, arizona
"My unit has been making a noise it didnt before the service"
susan S.
phoenix, arizona
"Chris was on time and professional"
marie L.
casafade, arizona
"Technician was very friendly and service was fast."
darvina V.
sun city, arizona
"Everyone that works for Bob Brown has always been so polite and helpful and always tell me everything that they found."
marlene F.
sun city, arizona
"Your agent was very professional and always explains things in detail to me"
ms soltero S.
chandler, arizona
"Out tech called before he arrived, wore a mask to protect my husband who is immunocompromised and was quick and efficient."
robert M.
sun city, arizona
"Representative was on time and a very nice person. It was not his fault that product availability is what it is."
ronnie V.
ogdensburg, new york
sally B.
gilbert, arizona
"Guys did a great job and were very friendly. They werent pushy or trying to make a sale. Best visit they ever provided."
ms barnett B.
phoenix, arizona
"Andres Garcia did a great job, checking my AC unit. I would like you to mail me a receipt, since my printer is not working, and I would like to keep current with the maintenance. Also, he was going to drop off some 24" filters, and I don't have them yet. Shirley Barnett"
beckie W.
casa grande, arizona
"The service man was friendly and knowledgable"
chelsey S.
scottsdale, arizona
"On time, very polite knowledgeable technician"
ryan A.
tonopah, arizona
"Excellent explanations and customer service."
patricia S.
glendale, arizona
"Very informative"
lizanne S.
peoria, arizona
gail H.
mesa, arizona
"On time. went right to work."
phyllis K.
sun city west, arizona
judy C.
sun city west, arizona
eddie B.
buckeye, arizona
"Didn't finish job, was told tech would be back next day, that someone would call to confirm time and two days later now not a call or tech, with job still not done."
mr negri N.
phoenix, arizona
"Technician did a good job and was very conscientious"
elizabeth M.
sun city west, arizona
"your representative was polite, knowledgeable and quick."
mackinnon M.
tempe, arizona
"Chris did a great job explaining and fixing the equipment"
dave A.
sun city, arizona
loretta T.
goodyear, arizona
"The technician was timely, masked, and very informative. The problem was corrected. He was very knowledgeable and the perfect person to respond to the problem."
curtice M.
sun city, arizona
"Motor needed to be replaced. the replacement motor came in, but was defective, so Jesse came up with a short-term "after-market" solution until a new motor arrived. Once the new motor was available, the tech (I'm sorry, I forgot his name) installed it in short order."
roy H.
sun city, arizona
"technician was quick and effcient"
linda P.
phoenix, arizona
"The technician was on-time, professional, knew what he was doing, and friendly."
frank H.
sun city, arizona
"The tcchnician was very good and did a great job."
dora B.
chandler, arizona
chris B.
surprise, arizona
donna D.
peoria, arizona
"He did what I wanted"
ms kaczorowski K.
mesa, arizona
"Because we received a quote of $5000.00 less to replace unit. We were not looking for an 'ADVANTAGE PLAN' which is what they were selling."
steven G.
surprise, arizona
gayle H.
sun city, arizona
diane C.
phoenix, arizona
keith K.
phoenix, arizona
larry M.
peoria, arizona
"on time, quick, efficient, knowledgable"
kenneth M.
gilbert, arizona
"Jesse came in and checked all the filters, then went up in the attic and check-out all the necessary items. He graciously offered to help me change the battery in my make alarms. A nice service since the Fire Dept for the Town of Gilbert has not returned to pre covid help with that."
mr moore M.
sun city, arizona
joy S.
sun city west, arizona
"Chris did a great job inspecting the units"
mike H.
scottsdale, arizona
john S.
mesa, arizona
"the tect was very help ful"
mr mangeno M.
sun city, arizona
gay B.
scottsdale, arizona
"Took 2 days and the second day the worker was an hour late with an attitude."
shelley F.
glendale, arizona
mr synk S.
chandler, arizona
"Service tech called to say when they would arrive and were close to on time. They did the service quickly and were gone in no time."
frank V.
avondale, arizona
june L.
surprise, arizona
"Technician did a good job of answering my questions and explained the programs and existing equipment after his overall checkup."
doug H.
scottsdale, arizona
"They completed the work order just as promised"
michael G.
goodyear, arizona
"Professional, polite, knowledgeable, They did a good job"
jean F.
sun city, arizona
tommy L.
chandler, arizona
john A.
sun city, arizona
ronald M.
surprise, arizona
"Service guy found the problem spent a lot of extra time listening to my concerns and working on finding the potential problem"
sharon N.
sun city, arizona
mrs traicoff T.
mesa, arizona
"All o.k. Nothing special."
ms schwindt S.
surprise, arizona
susan H.
sun city, arizona
"Technicians were knowledgeable, polite and personable"
donald W.
sun city, arizona
james C.
phoenix, arizona
robert S.
peoria, arizona
steven K.
litchfield park, arizona
"I had newly moved into my home where Bob Brown recently installed a new Lennox heating and cooling system (which is an amazingly quiet and efficient system). I had call for service on my system and Heather who was VERY knowledgeable in giving me the answers I needed for the new system. Heather then booked me a maintenance with Chris. Chris called 30min before his arrival which I very much appreciated! He was on time, dressed professionally and had a clean work vehicle. Chris preformed his work and went over in detail with pictures what he had done. My overall experience was amazing, I look forward to continuing business with Bob Brown Service Experts and will definitely recommend to all my new neighbors. Thank you guys, you are AWESOME!"
ron H.
avondale, arizona
"Jesse is a top notch tech. His customer service is impeccable!"
kathy C.
glendale, arizona
"Technician was late and No one called to advise us that he was running late. I called the office and was told there was a problem with the filters. He had the wrong one and had to go pick up the proper ones. He did call then to give me his eta."
shelley F.
glendale, arizona
"Jesse was timely and answered all my questions."
kevin S.
scottsdale, arizona
"Tyler & Jesse were great"
tracy H.
glendale, arizona
"100"
tracy H.
glendale, arizona
dennis A.
surprise, arizona
raymond R.
peoria, arizona
"Good customer service"
susan S.
phoenix, arizona
"Great technician. solved problem"
dale W.
glendale, arizona
"Tech was great! Scheduling, follow up communication, call center follow thru, phone communication was horrible. We have been customers for 20 years. Companys service has really gone down hill. Scheduling service/method is horrible."
doug H.
scottsdale, arizona
"The unit stopped working the next day due to low Freon. Later i was told that Freon level was not part of the inspection. Why not?"
pat G.
surprise, arizona
"I appreciate the phone calls confirming the appointment and from the technician with estimated arrival time."
patricia F.
sun city, arizona
dean bailey B.
sun city, arizona
elain/will F.
mesa, arizona
brianna K.
peoria, arizona
ralph S.
sun city, arizona
"Tech didn't know how to take long ladders off work van and used a 5 ft A frame ladder. Got on the window room roof and damaged it. When I made the appointment I asked representative I wanted a seasoned tech with Experience. The technician you sent out was only on the job for 6 months. He didn't even have the knowledge to take the ladders to do the job off the work van."
larry M.
sun city west, arizona
"We were very happy when your people finally came. But very sad and upset when we called for emergency help and were told the tech. had been notified but did not respond. My wife has health problems and we had a very poor night till your people responded the next day."
donald M.
sun city west, arizona
"Arrived on time. Seemed to know what they were doing."
elizabeth J.
sun city, arizona
ron J.
sun city, arizona
elizabeth M.
sun city west, arizona
"called before arriving; followed directions and parked in rear by garage as asked; polite and respectful. Call center however when trying to set an appt SUCKED!"
barbara C.
peoria, arizona
catherine S.
sun city, arizona
"Fast service to the problem."
betty H.
sun city west, arizona
"The men who were here were very Professional and worked in the extreme heat on the roof and in the attic for several hours to get the air conditioning back on in my house."
andy H.
phoenix, arizona
"wrote review on yelp"
gayle R.
casa grande, arizona
"Jessie spent 10 minutes checking 2 wires on the outside unit and told me the capacitor was almost dead and needed to be replaced.He called his office and the office told me (his phone) that they would not replace it until it completely failed, unless I paid for it. He never checked the coolant level or even checked the air handler for any issues. He spent better than 30 minutes setting in his vehicle. He then gives me the top sheet of the Home Health Report and not even one item was checked off in the Inspection Steps or any of the other steps. I paid in advance for this service call and got nothing. Somebody needs re-trained. Fix it!!"
isaac G.
glendale, arizona
"Quick and easy"