Bob Brown Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 2,188 Reviews
david L.
sun city, arizona
"The Tech. did not know we ordered the apco uv lamp on this visit he call base and they brought one out"
wayne F.
phoenix, arizona
"Eddie was so great at answering questions, giving updates, etc. Very professional. You're very lucky to have him for an employee."
mr dyer D.
sun city, arizona
"He called ahead, was on time, and very courteous. He could, however, have worn booties over his shoes when he was inside. Realize this is part of his job but the up selling is not appreciated."
george W.
glendale, arizona
"the technician is okay.... the unit continually breaks down and is only 8 years old.."
linda R.
buckeye, arizona
"Technician was very courteous, timely and knowledgeable."
gary M.
glendale, arizona
"Technician was on time and very efficient."
jerome L.
phoenix, arizona
"Andre is the best and most through technician I have ever had visit. However, I am displeased that management seems to force the technicians to find something to try and sell me on each visit (like annual on UV bulb). I'm already not particularly pleased with some of the things the salesman talked me into buying during installation (useless box filter removed completely on this visit). So best not to have service calls seem like sales calls to avoid the bad association."
mr ferguson F.
scottsdale, arizona
"Your tech turned off the gas when he left. Leaving us with a cold morning, and a furnace that was not working, requiring another service call."
george M.
avondale, arizona
harvey G.
phoenix, arizona
"rapid response. very polite and knowledgeable"
mr mcnutt M.
peoria, arizona
"He showed up quickly and got the problem fixed."
michael A.
scottsdale, arizona
"Edward handled the warranty replacement and took the time to show me the leak"
linda P.
phoenix, arizona
"Keenan knows what he's doing, communicates well, is courteous, and friendly."
jason W.
buckeye, arizona
"As a side note: Eddie whom was my service technician is an excellent technician and representative to Bob Brown service experts. His attention to detail, integrity, and providing excellent customer service is exactly why I chose to continue my service annual agreement with Bob Brown. I would personally request and recommend Eddies expertise to all my family members and friends looking to start service with Bob Brown Heating and Cooling."
joseph G.
fountain hills, arizona
"Always on time, good work, and clean"
gordon D.
peoria, arizona
"NOTE This is a re-submission. I had a detailed answer, but since the first submission encountered a problem, the answer didn't get saved and I don't feel like trying to re-create it. You need to improve your survey so that can't happen! NOTE For Statement 10, hard for a homeowner to evaluate value and price."
bill H.
phoenix, arizona
kristin E.
mesa, arizona
"We were interested in a repair on a water heater, not a salesman to come and try to sell us a new air conditioning unit and water heater."
terri J.
mesa, arizona
"Jeremy and Chris were fine to have into my home and work with. I have an issue with Bob Brown Service company more than an issue with the employees."
jne' P.
wittmann, arizona
harvey G.
phoenix, arizona
"because you started the installation late thereby making the finish time late"
tom L.
sun city, arizona
"Professional job well done."
mark S.
casa grande, arizona
lon H.
surpise, arizona
"good tech"
walton W.
sun city, arizona
"Filter change should be included in maintenance agreement"
darvina V.
sun city, arizona
john O.
phoenix, arizona
"found out heating was not working in middle of night. Called the next morning and a Tech was here that morning."
phyllis P.
sun city west, arizona
gordon K.
sun city west, arizona
"very thorough and explained everything very well"
keith H.
fountain hills, arizona
jesse K.
phoenix, arizona
"I felt like the offers we were given were focused more on financing and sales gimmicks (throwing in a water heater) than on the installation of the air conditioner itself. Really disappointed in the process and I get the feeling it is systemic - not anything in particular that Dmitri did. I think we have a significant difference in perspective in how AC installation should be bid."
mitchell B.
surprise, arizona
mr kriese K.
scottsdale, arizona
mrs rabassa R.
chandler, arizona
"He took time to check that everything was working well."
joyce G.
peoria, arizona
"Professional ! Not pushing for recommended changes or additions to systems Good explanations for questions asked by me"
mr moseke M.
anthem, arizona
"Timely, professional"
lizanne S.
peoria, arizona
mr jones J.
sun city, arizona
"Edward had a pleasant attitude. Explained honestly the status in detail without taking lots of our time or being pushy."
jeff C.
peoria, arizona
donald K.
surprise, arizona
"He was efficient and pleasant."
mike H.
scottsdale, arizona
christopher S.
buckeye, arizona
"Very professional and explained info about heater and also adjusted A/C as it was very noisy"
terry C.
tempe, arizona
"Great service, very punctual."
carol C.
surprise, arizona
peggy G.
scottsdale, arizona
"Keenan is our service expert. I trust his opinions and appreciate his hard work."
betty H.
sun city west, arizona
"The service people were very nice an explained what was done. Also informed me of condition of the air conditioner. They ordered new filters for the ceiling openings."
mr schleff S.
mesa, arizona
"The service personal explain very thing that was done an what he did"
sheryl G.
sun city west, arizona
"Friendly and professional."
mrs C.
phoenix, arizona
"Both men were courteous and polite. Appreciated that they put booties on before entering the house. Were excellent representatives of the service I expect from Bob Brown techs."
robert H.
goodyear, arizona
"Keenan had been here before and did not need a guided tour of the house and grounds---very helpful for a lame old man!"
sandra L.
surprise, arizona
harold S.
peoria, arizona
"andres was very helpful and professional"
carol W.
mesa, arizona
"Keenan was excellent & very knowledgeable. In the end, all was resolved & worked well! There was some confusion about which part needed to be ordered which required me to be home from work twice (each one week apart!). Also, there was some confusion about the appointment time; we were told & received email confirmation that the final appointment was from 12-2pm but we got a call from scheduling that Keenan was "on his way" at 10am! Luckily we were home but had been planning on staying at work until 11am......."
pat G.
surprise, arizona
becky D.
sun city, arizona
"Explanations and suggestions given with no pressure. Techs were very personable."
janice P.
sun city west, arizona
"do not remember the service I had except a great service when ac went out"
james B.
phoenix, arizona
"Came out within a few hours in the middle of the night. Called at about 2:00am, and they showed up at 7:00am"
james K.
sun city west, arizona
"tech was polite, knowledgeable , and got the job done"
ruth L.
sun city, arizona
"He installed the new filter without being asked to.very nice person."
mitchell B.
surprise, arizona
"Edward was on time, very efficient, and very courteous."
walter H.
mesa, arizona
"Always professional, on time and good problem solvers."
harold W.
buckeye, arizona
"No one seems to know what is wrong"
mr young Y.
sun city grand, arizona
"Andres did a very thorough job in checking out our air conditioning system"
judy O.
sun city west, arizona
"Jeremy was very thorough and very professional. He did an excellent job of inspecting our unit and answered all our questions."
kay K.
phoenix, arizona
"They arrived on time, identified the problem, and quickly resolved it."
marie M.
sun city, arizona
"Thorough inspection when the unit was cleaned."
robert B.
sun city west, arizona
"On the plus side The person was professional and informed but your prices were exorbitant."
mrs gloria T.
mesa, arizona
"The original appointment was for 10am-12. It was necessary for the technician to delay his arrival. I rearranged an appointment to accommodate him, but instead of arriving at the second time, he came much later causing me to miss a second appointment."
roxie D.
sun city, arizona
"The inspection person was very good-- the high pressure sales rep that came with him seriously tried to get me to trade in a 2 year old working unit for a great deal on a new one! He suggested a 2nd drop for the one I have-- probably could be a good idea but his suggested location didn't make sense. He vaguely suggested that the issue should have been addressed when I replaced my 3.5 ton unit with a 4 ton unit. Between that and the sales pitch for a new unit where the cost of the 2nd drop would be included I began to have serious doubts about your company in general."
richard L.
paradise valley, arizona
jim L.
peoria, arizona
"Derrik and Eric were very knowledge and very expert in their service."
robert G.
sun city, arizona
"Came in, did their job, gave me good feedback, were not pushy on leasing as I told them I was up for the lease when my system dies. Nice guys.?"
martin W.
scottsdale, arizona
darlene C.
sun city, arizona
"polite, knowledgeable and honest tech"
john K.
buckeye, arizona
"It is always easy to call and receive a quick service appointment. The office staff is very professional and friendly. Edward Armenta has been our Service Technician for the last three service calls. He is Great!. He has a excellent knowledge about our mini-split unit. Every question he can answer. Every unit issue he can resolve. I always request Eddie for our service calls and annual maintenance."
harvey G.
phoenix, arizona
jon H.
scottsdale, arizona
robert B.
peoria, arizona
debra H.
peoria, arizona
"Eddie called and gave me notice when he was 30 minutes away. He was polite, friendly and knowledgeable."
gerald B.
sun city, arizona
frank H.
sun city, arizona
"they did a very good inspection and cleaning of the outside unit."
martha L.
sun city, arizona
"Andres explained everything and didnt rush through the visit. He addressed all our concerns."
elizabeth J.
sun city, arizona
"This young man was so impressive! He explained everything to me in detail. I was most impressed with him. He was very courteous, polite and explained everything to me in detail. I definitely would like him to do all my checkups in the future. He was nicely dressed and very well mannered, very impressive."
rose B.
surprise, arizona
"It took 3 visits before my air conditioner was fixed at a very hot time. It would have cost me a lot less for service time had problems would have been detected sooner."
stephen M.
glendale, arizona
"Arrived during appointed time"
harvey G.
phoenix, arizona
peter R.
sun city west, arizona
"Eddie represented Bob Brown very well and also answer questions about and air cleaner addition to our u it"
robert S.
peoria, arizona
jim C.
sun city west, arizona
bill R.
sun city, arizona
julie S.
peoria, arizona
"Thorough in explanations"
mr grouse G.
peoria, arizona
"Clean quiet work"
christine H.
glendale, arizona
"Jeremy is professional, friendly and explains things."
john B.
sun city, arizona
richard P.
sun city, arizona
donna M.
sun city, arizona
"came within few hours"
robin J.
surprise, arizona
charles F.
gilbert, arizona
"Tech fix part that was not done properly when install in April, added coolant. GM wouldn't let him look for leak so on 8/29 A/C quit working again. So no A/C on Monday then again on Thursday"
mr carlson C.
sun city grand, arizona
"The person was very good at explaining the problem"
clayton W.
surprise, arizona
cote C.
peoria, arizona
"Professional & knowledgeable."
bertha A.
sun city, arizona
"Excellent and efficient"
john J.
peoria, arizona
"I was told a technician would be out to fix an a.c. problem you did not resolve on the next day (day after your original appointment) and I was given the runaround three different times. You wasted the entire day of three different people by not showing up to fix what originally should have been fixed the day before. What's worse, your receptionist had the gall to tell me I had to wait like everyone else despite my service appointment being scheduled 24 hours before hand. I had to hire another a.c. company."
mr mcquery M.
surprise, arizona
"Tech called ahead and was early for the appointment"
walt P.
sun city, arizona
mary F.
phoenix, arizona
"Keenan was professional and friendly - he did my tune up when it was 114 degrees on top of my very steep roof with a sense of adventure and an awesome attitude."
patricia S.
glendale, arizona
carol M.
sun city, arizona
michelle R.
glendale, arizona
"Tech called ahead and was thorough with information and quick to fix the issue"
carleen H.
litchfield, arizona
"Still experiencing the same problems with the thermostat, it runs continually even after the desired temperature has been reached. I have reported this problem to factory and have a case #784678 assigned to follow up on, which I plan on doing Monday AM"
jeff R.
sun city, arizona
"Professional,courteous staff"
mr quinn Q.
sun city, arizona
eugene Z.
buckeye, arizona
"Friendly and prompt"
lisa W.
glendale, arizona
"Excellent service"
john K.
buckeye, arizona
"Scheduling service is easy and quick. I receive reminders for future maintenance dates. Everyone is professional and courteous! Edward is very professional and knowledgeable about our mini-split unit. He is courteous and answers all our questions to our satisfaction."
bette J.
scottsdale, arizona
"Very polite. Let me know how the heat pump is doing and what I may need to keep it running."
michael A.
scottsdale, arizona
"Demetri was very knowledgeable about future alternatives Edward stuck with the problem and fixed it"
stephen R.
paradise valley, arizona
"I was very pleased that Andres was out so quickly and able to resolve our issue."
tom S.
casa grande, arizona
"Service was provided in a timely manner as well as professionally"
ronald E.
peoria, arizona
cheryl C.
surprise, arizona
"The two technicians were courteous and efficient and let us know what they were doin along the way"
chris C.
peoria, arizona
"We had a hot water issue on a weekend, the technician that was sent only does AC repairs. Had we known, we would have called a different company and not waste time"
donald S.
glendale, arizona
"very nice and fixed the problem quickly"
amy P.
surprise, arizona
"Eddy spoke in terms we could understand, and Greg was patient, answering all of our questions, and we didnt feel pressured or rushed to make a decision"
david M.
florence, arizona
"professional and courteous."
wendy G.
surprise , arizona
"After a late night issue, calling the 24 hour phone line, Eddie and Greg arrived promptly, immediately discovered the problem. A melted switch and wire, which were replaced in quick professional manner. I have worked with Eddie before and he is knowledgeable, thorough and kind. My house is currently cooling down, and I am so relieved!"
linda W.
glendale, arizona
"Dmitri was very helpful and listened to our needs."
clarene J.
surprise, arizona
"They couldn't find anything wrong with my system but Chris tried to sell me a new air conditioner and Eddie a twice a year service. I F AND WHEN I RENT THIS HOUSE, I WILL BE INTERESTED IN ONE OR THE OTHER."
frank V.
avondale, arizona
shelley H.
scottsdale, arizona
"It did take quite a long time basically from 5:30 AM until 10 PM at night. I understand it was extremely hot in the attic but it did seem like it was a little bit longer than normal. Also we had some damage needed to be repaired and still waiting on. They had to open up the attic opening and had to take our trim down. Were told that we should have someone come out reasonably soon to fix but we have not heard anything back"
rodger B.
surprise, arizona
"they did a good job"
dave S.
casa grande, arizona
"you guys are great!! Always get good service. Your tech was friendly and thorough. Appreciate his good work"
george J.
cave creek, arizona
"On the confirmed scheduled date, the tech did not show up or call. We waited all day and I was very angry! Ready to leave your company."
george J.
cave creek, arizona
"On time and efficient"
camille C.
goodyear, arizona
"Felt trustworthy and confident"
marilin G.
el mirage, arizona
"I spoke with 3 employees Kathleen over the phone customer service rep., Wayne (manager) and refael (ac tech) all 3 of them were respectful and knowledgeable. I hope that they all see my message and know that I appreciate their kindness. Unfortunately I couldnt afford your services however Rafael treated us with dignity and was very knowledgeable."
joyce Z.
mesa, arizona
"100"
joyce Z.
mesa, arizona
josh B.
peoria, arizona
"High pressure sales, pushing their advantage plan. In further review, discovered they were over charging for parts on my AC unit."
frankloomis F.
glendale, arizona
"You responded very quickly. Our tenant is very happy that service was received in an exceptional fast and complete service."
steve Y.
buckeye, arizona
"Took 2 trips to complete the service. Would be a 10 except they dont carry the filters for our unit on their trucks. I dont understand why. You service twice a year and should carry the filters for a routine service."
marlene F.
sun city, arizona
"Your tech was excellent, please hold on to him"
mitchell B.
surprise, arizona
"Came on time, was very efficient and did an all around great job."
dean bailey B.
sun city, arizona
"Answered all questions"
lynda V.
ogdensburg, new york
"Responded immediately to the problem my renters were having at 10449 W Cumberland Dr in Sun City AZ resolved the problem and then called me in NY state to discuss the resolution Tech was very professional and courteous"
mr brooks B.
suprise, arizona
austin T.
peoria, arizona
ms kennedy K.
tempe, arizona
"My only objection to your company is that most of the techs trying to "sell" me additional products. This young man was very polite, but I do not need to be told the same information 5 times, especially after advising him that I was aware of my options and had things planned."
mr moseke M.
anthem, arizona
"Efficient, on time,"
barb B.
surprise, arizona
"Eddy provided good service and explained everything in detail."
mike H.
scottsdale, arizona
jacob R.
avondale, arizona
"The technicians were fine, they came and did their job. I am displeased with customer service they lack communication/ knowledge which is primary their role. I experience promises that are unkept and I regret leasing my AC unit through bob brown - had I known I would have to deal with this poor level of CS I would have went with a mom and pop business . Being that I am STUCK in a contract- the buy out is ridiculous- I will continue to use the services they provide and hope for better communication and outcomes ."
dan H.
apache junction, arizona
"It took several attempts to work out the wrinkles but all were courteous and did a very good."
mr bryant B.
peoria, arizona
"Professional and proficient in their work."
betty A.
peoria, arizona
"I always receive great service"
justine M.
goodyear, arizona
"Technician was extremely nice, respectful, honest, and knowledgeable"
angela S.
phoenix, arizona
david L.
sun city, arizona
"Knew is stuff, very polite and indicated the problem might have to do with the capasiter."
james R.
peoria, arizona
"Well Qualified Technicians & Good Work."
gary M.
glendale, arizona
"very efficient"
jerome R.
sun city west, arizona
"Did a great job"
brian W.
glendale, arizona
"Late"
jay S.
suprise, arizona
"The salesperson was very knowledgable and respectful. Prices are too high though. About double other quotes for the same equipment."
lynne R.
peoria, arizona
walter H.
mesa, arizona
"Felt pressured without full disclosure."
richard E.
sun city, arizona
"I feel unit was checked over good, and I was not tried to buy anything that I did not need."
john O.
phoenix, arizona
"The techs showed up On Time and started on the installation. They kept me informed about their progress and issues hat came up. The job was completed as quickly as possible. So far, everything seems to be excellent."
tracy T.
surprise, arizona
gina E.
surprise, arizona
"Very professional and thorough"
linda W.
youngtown, arizona
"Keenan was kind and compassionate during our time of bereavement. His communication skills were excellent and he made sure we understood everything he was doing."
eddie W.
mesa, arizona
mr frost F.
sun city, arizona
"It took to many visits to figure out the problem"
sheryl E.
surprise, arizona
"I do not feel that I was treated honestly."
mr traicoff T.
mesa, arizona
"You needed to come later than scheduled."
dan H.
apache junction, arizona
"I was told they would check my system and patch small wholes if there were any. Nothing was on the installation list about it and I didn't say anything until it was hooked up. They checked airflow on each outlet and cold air came out but it isn't cooling the trailer like it should. It should be at the temp it's set at and it isn't, not even after being gone for hours with it all shut up. Other people in our park with mobil homes about the age of ours that have new ones say theirs are very cool even in 112 weather. We left for 6 hours today with the temp set at 76 and everything shut up tight and it was 94 when we got home. I'm not thrilled about imbarking on a program costing that much that isn't real good or at least comfortable. The install was professional and likeable techs."
crystal P.
whitman, arizona
"System was not functioning properly. Thermostat was set at 78 and temp in house was registering 85. Technician did come back to learn Freon was low, hopefully will fix"
mr iwanski I.
avondale, arizona
"Dmitri, the customer sales representative, was incredible in his explanation of the product, the benefits and the service support. He was not "high pressure" whatsoever - the fact that he explained everything with clarity made our decision easy and we will be promoting your lease program to others."
darlene C.
sun city, arizona
"He seemed to know enough about my thermostat to offer advice. His fix seemed to work somewhat, although the unit came on sooner than the schedule dictated, it was within an acceptable time frame."
phyllis K.
sun city west, arizona
"Called and arrived on time."
christine H.
glendale, arizona
"Christian explains everything he has done and how my unit is performing. He takes the time to be helpul, courteous and listens to any feedback or concerns I might have."
susan C.
sun city, arizona
"They came out on a Sunday night to service my unit. A new air conditioner was installed the next afternoon"
phebe B.
san tan valley, arizona
barrett M.
sun city, arizona
mr swanson S.
sun city west, arizona
"Professional results, courteous manner, on-time service."
mr lamb L.
phoenix, arizona
ms soltero S.
chandler, arizona
"Our technician called in advance, arrived as promised, completed the work and left the area neat and clean."
ms waits W.
phoenix, arizona
"Christian explained what he was doing and finding thoroughly and without any BS."
mr gallagher G.
scottsdale, arizona
"Keenan came out on my request for a second look when the previously diagnosed compressor leak did not show a leak, just lower pressures. He was very thorough and answered my in-depth questions with clear expertise. Alex followed with an organized, energetic part replacement and through testing until he was satisfied that the system was performing as it should. This was a much better experience that the previous two maintenance visits that were heavy on promoting questionably necessary upgrade services and premature replacement of equipment and a somewhat light on expertise, including recommending the unnecessary $1500 replacement of a compressor. Service Experts is on the high side of competitive costs and needs to do better on the PM feedback for necessary vs. recommended maintenance."
mr richards R.
sun city west, arizona
"he provided an in-depth briefing of his finding and what they meen"
john C.
peoria, arizona
"He seem to know what he doing"
sonia H.
sun city, arizona
"Well done"
kay K.
phoenix, arizona
"Quick & professional service on a Saturday late afternoon ."
nancy R.
chandler, arizona
"The technician came on time, before he did, he called by phone and let me know he was on his way."
ronald B.
sun city west, arizona
"We havealways had the best of service from alll reps."
harold S.
peoria, arizona
scott F.
el mirage, arizona
alcides M.
gilbert, arizona
"Did the job really completed."
gary E.
sun city west, arizona
"trusted him"
frances J.
el mirage, arizona
"Good service"
jerry R.
glendale, arizona
martin W.
scottsdale, arizona
"Jeremy was very thorough and helpful"
martha L.
sun city, arizona
"They came much later then I expected. They completed the job, but I was told between 12-2 they came at 4:00 and were here until 9:00."
shawn R.
chandler, arizona
patricia S.
glendale, arizona
"Technician very knowledgeable"
elizabeth M.
sun city west, arizona
"Alex and Adam were a dream to work with; kept me updated and was able to finish the job to complete satisfaction. Greg Ciesszko was extremely knowledgeable and pleasant to work with as well."
mr hull H.
glendale, arizona
"We had a new unit installed and the men that installed it did not give us proper instructions on how to set temperature we wanted and keep it there. We would set it at 77 and before we knew it, it was at 82. This happened eery time. Then we called again and got someone who was very helpful to show us how to set the temperature to keep it where we wanted it. I wish I remembered his name but forgot. He came the day after our installation"
mr mcgee M.
glendale, arizona
"Very knowledgeable and did a wonderful job."
phebe B.
san tan valley, arizona
"The technician was excellent. Much better than the last two."
david L.
sun city, arizona
"Tech was on time did the work properly and explained the results in a way it was easy to understand."
lillian K.
sun city, arizona
"Curteus, very informative, honest."
mike H.
scottsdale, arizona
"Edward did an excellent job and was courteous & thorough. I would recommend him very highly. Thank you!"
mr moore M.
sun city, arizona
"Very polite and professional"
robert H.
goodyear, arizona
"Keenan arrived as scheduled, explained what his plan of service was, kept me updated through his stay and debriefed me at the completion of his service."
carol F.
glendale, arizona
jim S.
surprise, arizona
"great service and results #10"
mr frost F.
sun city, arizona
jorge C.
sun city, arizona
"the ENTIRE first-time experience with Bob Brown Company, and Tyler it's representative was excellent. Tyler was fully informed; timely; patient with an older customer (me) who knows little about AC units; and explained ALL options to me. A fine representative of the company. Finally, the coupon deal was excellent. It served its purpose: I got the tune-up service for a very good price and that transaction "introduced" me to Bob Brown, and its staff, and it was a good meeting--we BOTH win! Online tools were also great and I used them fully!"
barbara R.
buckeye, arizona
"Jeremy and Greg were very professional. They answered my questions and thoroughly explained what they were doing."
ms underwood U.
mesa, arizona
"Tech. explained what they did & showed me photos o"
diana S.
mesa, arizona
"UV light the tech said was used that I provided him to replace. Hopefully, Wayne GM will make this erroneous issue right w me as a 20 yr. customer as promised. I hate to think the tech was trying to scam a senior citizen. I may be old but not senile yet."
john W.
sun city, arizona
"They charged me $500 for a $150 thermostat. The prior visit the sales agent tried to tell me I needed a new coil for $1500. No mention of that this time. You try to rip off your customers!"
mr palmer P.
sun city west, arizona
rob W.
scottsdale, arizona
edward H.
sun city, arizona
"All your tech and salesman did was try to up sell everything and not perform any real service. Had I known I was in for a sales call I would have canceled -Complete waste of time. I called another company that actually recommended certain repairs and did annual service. I have contracted with them. I currently own 14 rentals in the area and would never recommend using your company."
frank H.
sun city, arizona
"Tyler was very polite and knew what he was doing."
tj emily walton W.
gilbert, arizona
"Professional and timely response, but the overall quote and service plan selling was not what I wanted. The price was inflated almost 200% over any other quote I received."
kenneth M.
gilbert, arizona
"Colbie was very professional and could be the best technician we have ever had"
ms shanahan S.
mesa, arizona
"The tech should have arrive between 8 and 11 as my scheduled appointment was during that time. He arrived well after 11 and said that the office changed my appointment without my consent I might add."
terry C.
tempe, arizona
eusebio F.
tolleson, arizona
"Your technician Tyler did an excellent job checking my air system."
mary S.
mesa, arizona
"I made an appointment for the 8 - 11 time slot. Someone in the office changed it without consulting me. This shows a total disrespect for me and my time."
mr schleff S.
mesa, arizona
"The service person was very polite an new what he was doing"
sandra L.
surprise, arizona
"polite and helpful"
steve D.
surprise, arizona
"Cristian is polite, knowledgeable and professional."
steve D.
surprise, arizona
"Cristian is extremely polite, personable and knowledgeable."
richard F.
fountain hills, arizona
dorothy M.
surprise, arizona
"Cristian was very nice. He thoroughly explained what he was doing and what needed to be done. He also gave an accurate estimate of how long it would take before he started."
douglas H.
surprise, arizona
"Prompt and fairly efficient"
ronald B.
glendale, arizona
"Very courteous and personable."
james H.
mesa, arizona
"Polite, friendly, professional."
douglas P.
peoria, arizona
"Both technicians were professional and took time to answer questions and made good recommendations for leaving our heating and cooling system when we are away for extended periods"
juergen J.
phoenix, arizona
"Excellent Service"
czeslaw W.
tempe, arizona
bob H.
phoenix, arizona
mj H.
scottsdale, arizona
"Work was not complete. Tech had to return after 6 p.m. to start up the main system that was not properly activated after cleaning the coils. Very upsetting that this simple task of ensuring the systems were working at departure was not done . I really don't like having trainees in my home! He was a nice guy but definitely not at the skill level we had previously known from Bob Brown."
ms lucas L.
sun city, arizona
"Showed at the agreed time and did what was needed"
jon H.
scottsdale, arizona
"I was not happy that the part the tech had to replace was only installed less than a year ago and failed on Easter Sunday. Jeremy had nothing to do with that. This is something management needs to find out why it failed"
steve C.
peoria, arizona
dori K.
sun city, arizona
gary M.
glendale, arizona
"status of unit was explained very well"
nancy P.
sun city, arizona
"Went through past history and encouraged auto-pay since fee stays the same vs going up $10 every year I've been a customer, saving $19. Also will wait 3-5 or 4 years to clean blower and inner coils as recommended with added cost of $475. Jeremy, the technician, was very helpful and friendly. As opposed, I received 2nd and 3rd notice to schedule an appointment in the mail, even though I had scheduled my appointment already - why?"
kathy H.
buckeye, arizona
"Tyler was the rudest person I've met in quite awhile."
ms barnett B.
phoenix, arizona
"I am one long-time Bob Brown customer. Had new Lenox installed 7/2018 and have had several problems ever since. I ask you to real all the notes left on the number of service calls to update the history. Had many technicians walking on my roof. I have an idea there are many loose shingles. I had rain damage to upstairs hallway, after the first rain after the install. Called my roofer who had to reseal along the bottom of the new unit. The list of complaints go on and on. Still waiting on replacement filter and would like to have a read out from tech's last visit - when they had to bring out a crane to reset the unit."
ms sharp S.
peoria, arizona
mr schleff S.
mesa, arizona
"because of the mix up on when the performance was to be done"
edward S.
peoria, arizona
"Efficient, polite, made a point to find a part and return in speedy time."
sheryl G.
sun city west, arizona
"Tyler was very thorough and knowledgeable and was not pushy."
robert M.
sun city west, arizona
"Collier was the best tech you have ever sent to our home. Polite and knowledgeable."
amanda S.
peoria, arizona
catherine S.
sun city, arizona
"First contact both techs were very nice, AJ and Mark, had to order parts and the next two, Christian and (I don't remember other fellow's name) came back to put the parts in a few days later. They were also very efficient, all your employees are very courteous and hard working. Great young men. Feel very comfortable having them in my home."
mary W.
scottsdale, arizona
ms vivian V.
paradise valley, arizona
jim L.
peoria, arizona
"Keenan and Dmitri were very attentive and expert in what they did."
michael B.
sun city, arizona
"I would be surprised if the new core at all after the way it was installed!"
mark A.
avondale, arizona
"Service completed on time at the quoted rate."
michael A.
scottsdale, arizona
"Failure to advise appointment Failure to send agreed upon technician Failure to be ob time"
mike C.
sun city west, arizona
"I was shocked on the pricing on a new heating and air-conditioning system"
jimmy R.
phoenix, arizona
darlene C.
sun city, arizona
"The tech came on time and was polite and informative."
mr arend A.
sun city, arizona
"Combine was very knowledgeable and had the ability to explain what he was doing and why."
victoria B.
surprise, arizona
"Excellent Service"
james R.
avondale, arizona
roberta C.
sun city, arizona
harold S.
peoria, arizona
bill B.
phoenix, arizona
"I have an old chiller system that many don't know. Demitri showed knowledge and I have confidence he know what he is doing"
mr stanley S.
surprise, arizona
"I felt the service call was just fine, after it took 3 phone calls and 3 appointments, for someone to actually show up. The techs were courteous and efficient"
lou F.
peoria, arizona
"2d time Tyler performed a service call at my residence and once again he was very efficient and professional."
kenneth L.
surprise, arizona
"The technician was fine but the estimate to fix the problem was not. Labor only was $1800! It took 2 technicians 1 being a trainee about 4 hours to fix the problem. I don't think they make $225/hr or even half that. Can you explain that to me?"
mr kery K.
surprise, arizona
"The did in excellent job and on time"
celticscross H.
scottsdale, arizona
"Very polite and did a great job"
leta K.
phoenix, arizona
"We are very satisfied with Keenan and his work on April 1st. He found low refrigerant and a team came out the following day to fix that. We were pleased with them as well. The hatch was damaged during repair and we are still waiting to hear from the dry wall person today on April 10."
kathy O.
sun city, arizona
audrey C.
sun city, arizona
"Worked hard trying to solve a thermostat problem, finally decided to change the unit. Luis came back that evening and solved the problem."
mr jacobson J.
sun city, arizona
virginia N.
gilbert, arizona
"Cleaning the air return was supposed to have been done a month ago when all of the other ducts were cleaned. Last week, a technician had come for a routine service (I believe on Thursday Apr 4th), and noticed that the return hadn't been cleaned. We were called late Friday afternoon that a crew would arrive within the hour to clean the return. We waited . . . and waited . . . and about 2+ hours later, around 6:00, as we were just about ready to go out for dinner, the crew showed up. They had decided to take a dinner break (which is understandable), but failed to notify us. A little inconvenient for sure. One other item, which also regards the original duct cleaning, which we weren't aware of at the time of our previous survey. In that survey I mentioned that a significant mess had been left behind on counters and furniture, that the crew had failed to cover or clean up. About a week ago, my wife noticed that a delicate ceramic wind chime (given to us as an anniversary gift years ago), which had been hanging in front of one of the ceiling vents was missing. The cleaners had made note of this to me when they were doing the duct work, and said that they would be able to work around it. After noticing that the wind chime was gone, we found it behind a picture frame, broken into about 5 pieces. It was "somewhat" fixable, and since it is up near the ceiling, the breaks aren't noticeable. Obviously, they knocked it down and broke it. Did they notice that they had done so? Well, since they told me that I wouldn't need to take it down, and that they could work around it, they surely had to have known that they knocked it down. Did they know that they broke it? Well, most of the pieces were in a little pile behind a picture frame . . . so you figure that one out. Responses below will be regarding the duct cleaning on Friday. The service call by the service technician on Thursday was "exploratory". Because we have an 8-year contract on the new heat pump, we obviously will be maintaining service in the future."
stan N.
san tan valley, arizona
"The tech was very knowledgeable and a pleasant fellow to talk to. I could not have been more pleased an definitely will call your company in the future."
bill B.
phoenix, arizona
"He new my old old cooling system"
victor P.
sun city west, arizona
"The two men we had were friendly, courteous and knowledgeable"
steve N.
sun city, arizona
"They were professional, Kind and thorough!"
ann U.
mesa, arizona
"Technician was very good - explained exactly what was needed if I chose to make repairs, etc."
wallace J.
phoenix, arizona
roger L.
phoenix, arizona
"had a good service"
lizanne S.
peoria, arizona
james D.
sun city, arizona
"Keehan was very thourough and meticulous. He explained everything that he was doing as I looked over his shoulder."
larry M.
sun city west, arizona
roger L.
phoenix, arizona
"took time to provide good maintenance"
dick P.
scottsdale, arizona
kent C.
peoria, arizona
curt Z.
glendale, arizona
austin T.
peoria, arizona
tamara W.
glendale, arizona
"On time, friendly, courteous, easy to talk to and ask questions"
linda R.
buckeye, arizona
"The Advantage program that you offer is great sounding. The Residential Sales Counsultant was very professional and caring."
james M.
sun city, arizona
mr durflinger D.
sun city, arizona
"Colbie is a very polite young man. He explained all details of the job and knew what he was doing. He left the work areas as clean as or cleaner than he found it. I would like him to return next time."
mr bradt B.
glendale, arizona
"Technician was knowledgeable about my a/c system and took plenty of time to do the inspection."
joe S.
chandler, arizona
dolea R.
surprise, arizona
"He was very courteous and explained items well"
larry C.
phoenix, arizona
"Brown did no services for me."
tom L.
gilbert, arizona
"Polite, knowledgeable, thourgh"
janet S.
casa grande, arizona
john W.
phoenix, arizona
dom G.
glendale, arizona
john W.
phoenix, arizona
"They came to give an estimate to install mini splits. I had to repeat the same information multiple times because the sales person only wanted to talk, not listen. He had an agenda to sell me what he wanted, not sell me what I wanted. He said he would send me a couple of different quotes in 1 or 2 business days, never heard from anyone again. Never received any estimates or quotes. So it was a complete waste of time"
gary K.
peoria, arizona
"Low pressure marketing of monthly servicing plan. Being retired we are soon on a fixed income and cannot commit to additional monthly payments."
marie M.
sun city, arizona
miguel O.
gilbert, arizona
"The service man was very pleasant"
tamara W.
glendale, arizona
"Technicians did not seem in a rush and explained things that went over my head several times with patience until I understood."
mabel H.
sun city, arizona
"I could not read the signature but I was very satisfied with the young man that came and serviced my unit. He was friendly and answered all of m questions."
micheal W.
peoria, arizona
"GOOD SERVICE VERY PROFESSIONAL VERY CLEAN"
marta P.
gilbert, arizona
"Jeremy did an excellent job, he was very effective. He informed us about the things to take into account for the future! Very courteous too."
mr talley T.
peoria, arizona
peggy D.
sun city west, arizona
john A.
peoria, arizona
bette J.
scottsdale, arizona
"I have always been satisfied with you service and service people."
dori K.
sun city, arizona
karen B.
casa grande, arizona
"Christian did a great job."
mrs schwab S.
apache junction, arizona
"He was thorough and professional."
mr&mrs R.
sun city, arizona
mr buchholtz B.
peoria, arizona
"Charged $240 to clean inside ac. I have complained about this before. Only reason I paid this time was my system is one year old. I feel this should be part of service! Dont like sales Rep up selling! I question your ethics!"
bill R.
mesa, arizona
dennis A.
surprise, arizona
stephen M.
glendale, arizona
"They were very professional"
mr&mrs R.
sun city, arizona
carol M.
sun city, arizona
"Tech did a good job. Checked everything out and replaced two needed items."
virginia N.
gilbert, arizona
"When our duct cleaning was done, the cleanup around the ducts was done rather poorly. The floor was vacuumed, but there was dust on counter tops, furniture, bathroom fixtures, etc."
marcia K.
tempe, arizona
"Christian was very polite, neat and professional."
peter R.
sun city west, arizona
russ H.
sun city west, arizona
"Tech was nervous with trainer watching,"
dalia K.
sun city, arizona
pat G.
scottsdale, arizona
"They did a good job on a rainy day."
larry H.
casa grande, arizona
stephen M.
glendale, arizona
"There was no hard sell"
dave A.
sun city, arizona
"Really worked overtime on the water heater. You put up with a lot of stops and starts. thanks for the discount on the H2O heater."
georgene H.
litchfield park, arizona
"AJ WENT BEYOND WHAT HE NEEDED TO DO. HE PUT IN THE FILTERS AND REPLACED THE BATTERIES ON THE SMOKE DETECTORS NEAR THE FILTER. HIGH CEILINGS HELP A LOT. TOO TALL FOR ME TO CLIMB UP AND REPLACE AT MY AGE."
debra H.
peoria, arizona
"Jeremy is very personable and gives me confidence that we are continuing with the right company."
larry F.
el mirage, arizona
yessie M.
casa grande, arizona
"Very clean work."
lynne R.
peoria, arizona
"very nice and informative"
sopa G.
sun city, arizona
"polite"
eugene Z.
buckeye, arizona
"On time. Good service."
rosemarie S.
phoenix, arizona
"Very efficient, polite. and informative."
david B.
goodyear, arizona
"Was led to understand we were getting one system and got another"
harold S.
gilbert, arizona
phyllis P.
sun city, arizona
george J.
cave creek, arizona
"Normal"
vicki L.
sun city, arizona
"I was very disappointed that the "service expert" seemed to speak down to me. He appeared to have only one thought on his mind and that was that I should purchase the lease program. If felt like if I didn't do that, I wasn't too bright because that was really "the smart way to go.""
bj D.
wickenburg, arizona
dave S.
casa grande, arizona
"CHRISTIAN IS A GOOD GUY!! VERY THOROUGH"
george J.
cave creek, arizona
"Professional and knowledgeable"
harold S.
gilbert, arizona
bill G.
peoria, arizona
"Check our system and also checked our water heater."
jim G.
sun city, arizona
"Instillation went smooth, cleanup good."
pat G.
scottsdale, arizona
"He gave us a quote."
richard P.
sun city, arizona
"Very thorough."
mr barkley B.
mesa, arizona
"On time, courteous, professional."
john K.
buckeye, arizona
"Making the appointment was easy. I was called the day before the scheduled appointment. The technician called me an hour before his arrival. The technician, Cristian Ruiz, was excellent."
john O.
phoenix, arizona
"Inspection was completed in a timely manner, thorough."
joan V.
sun city, arizona
"Very accomodating --"
edward S.
peoria, arizona
"Survey taken!"
frank L.
gilbert, arizona
mrs rothe R.
sun city, arizona
"Everything was well explained."
douglas H.
scottsdale, arizona
"He did a good job and did it quickly"
ms darlene B.
sun city, arizona
"Both men did a good job."
mr van house H.
sun city, arizona
marlene F.
sun city, arizona
"He was very thorough ad explained everything"
eleanor R.
surprise, arizona
"Tyler was a very impressive young man a complete gentleman"
edward S.
peoria, arizona
"We froze for 3 days"
margaret O.
sun city, arizona
"They were very competent, but we were frustrated with too many issues at the same time. Our unit gets very little use, and it runs very well."
james K.
cave creek, arizona
augstine T.
casa grande, arizona
virgina V.
sun city, arizona
"Christian is always very efficient."
david C.
goodyear, arizona
"With regard to this visit, I was told I had a R22 leak at my coil and my operating pressures were low. Today I had another AC Company check operating pressure and use an R22 leak probe at coil. No leak detected and in their opinion operating pressures were within norms for our current exterior temperatures. In addition Tech shows up with a Residential Sales Consultant. I feel like it was all an attempt to sell me a new system. I have used you guys for the past 8 years and until now have been satisfied with your service."
mr dyer D.
sun city, arizona
mr olson O.
sun city, arizona
"Friendly, Efficient"
joy S.
sun city west, arizona
"Great service"
john A.
phoenix, arizona
mike T.
scottsdale, arizona
"Never reconnected recirculating pump in kitchen area"
gary S.
sun city, arizona
"They said it would cost $6000 to fix unit a friend of mind gave me someone to call he came and replaced the bad capacitor the unit is working the bill was $150 total I am thinking about going to the sun city homer owners association about your company"
paul S.
glendale, arizona
mr dyer D.
sun city, arizona
"The technician was very courteous, was in the very last of the time frame given us but spent sufficient time to accomplish the task. He, however, identified other equipment issues that require replacement of outside cables. He and a couple of others will be here later this week to resolve those issues."
virgina V.
sun city, arizona
"The care the technician took with my metal roof. He is very polite and helpful."
juergen L.
casa grande, arizona
"Very knoledgable and friendly service. Answered all my questions. Only one negative, the promised e mail wit references has not arrived yet."
mark F.
sun city, arizona
"2 different appointments to clean ducts, both times (no show)!"
gary M.
sun city west, arizona
"Keenan was wonderful to work with and he was efficient and informative."
betty A.
peoria, arizona
"I am happy with your service."
eddie B.
buckeye, arizona
"Just had unit installed and was very happy with install and service. Then when service tech came to finish up some problems he informed that condensrr fan was vibrating and had to order one and come back. Another tech came and replaced fan, it was worse. Said he had to order more parts, fan,motor ,and mount. That was last Friday and I haven't been contacted as to when my unit will be done"
pete J.
scottsdale, arizona
"Because i was very satisfied."
mr moseke M.
anthem, arizona
larry M.
sun city west, arizona
"attitude of the worker."