Bob Brown Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 2,713 Reviews
mrs traicoff T.
mesa, arizona
"All o.k. Nothing special."
ms schwindt S.
surprise, arizona
susan H.
sun city, arizona
"Technicians were knowledgeable, polite and personable"
donald W.
sun city, arizona
james C.
phoenix, arizona
robert S.
peoria, arizona
steven K.
litchfield park, arizona
"I had newly moved into my home where Bob Brown recently installed a new Lennox heating and cooling system (which is an amazingly quiet and efficient system). I had call for service on my system and Heather who was VERY knowledgeable in giving me the answers I needed for the new system. Heather then booked me a maintenance with Chris. Chris called 30min before his arrival which I very much appreciated! He was on time, dressed professionally and had a clean work vehicle. Chris preformed his work and went over in detail with pictures what he had done. My overall experience was amazing, I look forward to continuing business with Bob Brown Service Experts and will definitely recommend to all my new neighbors. Thank you guys, you are AWESOME!"
ron H.
avondale, arizona
"Jesse is a top notch tech. His customer service is impeccable!"
kathy C.
glendale, arizona
"Technician was late and No one called to advise us that he was running late. I called the office and was told there was a problem with the filters. He had the wrong one and had to go pick up the proper ones. He did call then to give me his eta."
shelley F.
glendale, arizona
"Jesse was timely and answered all my questions."
kevin S.
scottsdale, arizona
"Tyler & Jesse were great"
tracy H.
glendale, arizona
"100"
tracy H.
glendale, arizona
dennis A.
surprise, arizona
raymond R.
peoria, arizona
"Good customer service"
susan S.
phoenix, arizona
"Great technician. solved problem"
dale W.
glendale, arizona
"Tech was great! Scheduling, follow up communication, call center follow thru, phone communication was horrible. We have been customers for 20 years. Companys service has really gone down hill. Scheduling service/method is horrible."
doug H.
scottsdale, arizona
"The unit stopped working the next day due to low Freon. Later i was told that Freon level was not part of the inspection. Why not?"
pat G.
surprise, arizona
"I appreciate the phone calls confirming the appointment and from the technician with estimated arrival time."
patricia F.
sun city, arizona
dean bailey B.
sun city, arizona
elain/will F.
mesa, arizona
brianna K.
peoria, arizona
ralph S.
sun city, arizona
"Tech didn't know how to take long ladders off work van and used a 5 ft A frame ladder. Got on the window room roof and damaged it. When I made the appointment I asked representative I wanted a seasoned tech with Experience. The technician you sent out was only on the job for 6 months. He didn't even have the knowledge to take the ladders to do the job off the work van."
larry M.
sun city west, arizona
"We were very happy when your people finally came. But very sad and upset when we called for emergency help and were told the tech. had been notified but did not respond. My wife has health problems and we had a very poor night till your people responded the next day."
donald M.
sun city west, arizona
"Arrived on time. Seemed to know what they were doing."
elizabeth J.
sun city, arizona
ron J.
sun city, arizona
elizabeth M.
sun city west, arizona
"called before arriving; followed directions and parked in rear by garage as asked; polite and respectful. Call center however when trying to set an appt SUCKED!"
barbara C.
peoria, arizona
catherine S.
sun city, arizona
"Fast service to the problem."
betty H.
sun city west, arizona
"The men who were here were very Professional and worked in the extreme heat on the roof and in the attic for several hours to get the air conditioning back on in my house."
andy H.
phoenix, arizona
"wrote review on yelp"
gayle R.
casa grande, arizona
"Jessie spent 10 minutes checking 2 wires on the outside unit and told me the capacitor was almost dead and needed to be replaced.He called his office and the office told me (his phone) that they would not replace it until it completely failed, unless I paid for it. He never checked the coolant level or even checked the air handler for any issues. He spent better than 30 minutes setting in his vehicle. He then gives me the top sheet of the Home Health Report and not even one item was checked off in the Inspection Steps or any of the other steps. I paid in advance for this service call and got nothing. Somebody needs re-trained. Fix it!!"
isaac G.
glendale, arizona
"Quick and easy"
brianna K.
peoria, arizona
charlotte P.
sun city, arizona
"Very professional young man, did work quickly and efficiently. Very pleasant. Asked if I had any questions for him after he finished."
abby D.
tolleson, arizona
"Friendly, expert knowledge, quality workmanship."
tracy H.
glendale, arizona
"It is more due to the product failing twice in seven month on a system that was only 4 1/2 years old when it failed seven month ago and not again at just 5 years old than Bob Brown themselves - if I was rating my system it would be a 0"
jaymar G.
casa grande, arizona
"1 salesman & 2 tech. One of the tech was holding a drilll. They arrived with2 vehicle, looks very expensive to start with."
karla A.
surprise, arizona
"Andres was very efficient and helpful"
karen H.
phoenix, arizona
"Although your guys could not figure out my problem, they seem to have righted it and the a/c is working fine now."
bill G.
peoria, arizona
"Couldn't find the cause but explained trying to eliminate probable cause by disconnecting the hard start to see if still have problem."
dave S.
casa grande, arizona
"DONOVAN WAS RIGHT ON TIME. ALL WAS GOOD. HE'S A GOOD GUY"
mr mangeno M.
sun city, arizona
susan M.
scottsdale, arizona
"Fast, efficient, courteous, super nice!"
larry S.
peoria, arizona
"On time, thorough, professional"
marco C.
casa grande, arizona
"Ac was not fixed and was still charged a heavy sum."
ms palaski P.
peoria, arizona
"Andres top notch. Office failed after my first visit to put checking account # in correctly so on my second visit I did not get my 15% discount on parts."
evans E.
glendale, arizona
"My case was open and 1filter was missing"
mike H.
scottsdale, arizona
"The technician was very courteous, knowledgeable & professional."
mike P.
mesa, arizona
mrs gonzales G.
mesa, arizona
james H.
mesa, arizona
"Excellent installation and cleanup after !"
mr carlson C.
sun city grand, arizona
vincent V.
chandler, arizona
"the poor sales guy came out to quote something the business does not even offer. I called the office and asked about spray foam. the first thing he and I spoke about when he got there is they dont do that service and this is not the first time the office has done this to him. He drove an hour from goodyear to get to my property. as a business owner I would be upset to the wasted cost of labor and time when he could be quoting a job the company could do."
irma E.
phoenix, arizona
ron S.
tempe, arizona
diana S.
mesa, arizona
"Accommodating to customer during very busy summer."
peter N.
casa grande, arizona
"1st having an AC, or AC service, wasnt sure what to except"
mr foster F.
mesa, arizona
"Poor prep & clean up. Poor response to concerns."
doris R.
glendale, arizona
mike H.
scottsdale, arizona
tory M.
queen creek, arizona
thomas W.
sun city, arizona
ken C.
queen creek, arizona
"Technician made black marks on our walls when bringing in ladder. Did not clean up insulation that fell from attic. Never told me his name,"
michael A.
scottsdale, arizona
"Texas phone bank was non-responsive to request for contact with AZ manager"
mr mcgee M.
glendale, arizona
"The technicians are excellent when they get here but getting through on the phone and trying to schedule the appointment is very frustrating."
thomas W.
sun city west, arizona
"I thought they were very good--------fun to talk too------did their job well."
mr brown B.
phoenix, arizona
"Andres knew his business"
janet S.
sun city, arizona
rene E.
avondale, arizona
"They did everything they said they were going to do and explained why"
frances G.
peoria, arizona
"Andres took his time, checking on every possible problem and found the fuse had failed. He replaced it and we were back and running again. He was very professional and helpful, putting me at ease."
diana S.
mesa, arizona
"Great customer care"
keith H.
fountain hills, arizona
terry H.
peoria, arizona
"Victor was timely and kept us informed on the status of the air conditioning unit."
christopher H.
peoria, arizona
bill G.
peoria, arizona
"Andres found the problem immediately and fixed it."
peter B.
goodyear, arizona
jerome L.
phoenix, arizona
"Seems to be a lack of consistency with service technicians, although I believe this is an industry wide problem in Phoenix."
george J.
cave creek, arizona
"They were very knowledgeable and friendly"
ms soltero S.
chandler, arizona
"They arrived on time, explained their recommendations and findings and ordered the filter we needed."
stephen M.
glendale, arizona
"He was very professional"
dean N.
phoenix, arizona
"Nobody called to confirm an appointment for attic insulation free estimate."
sara R.
chandler, arizona
marlene F.
sun city, arizona
"Efficient and professional"
mr moseke M.
anthem, arizona
"Somewhat slow to respond. Have not received billing copy."
catherine S.
sun city, arizona
"Donavan did a great job, changed the filter and did the check up and also brought the new filters the next day."
jon G.
buckeye, arizona
jim C.
sun city w5est, arizona
"Did a good job of explaining my options and motivated to resolve my issue to my advantage"
linda R.
buckeye, arizona
"Tech was very professional and knowledgable."
maryann S.
tonopah, arizona
"When A service person comes over, I would prefer that they talk to me, not their child on the phone. Donovan was a very good Tech, I really couldn't tell you much about the other gentleman he was too busy talking on the phone to his kid oh, and let Donovan do all the work."
bruce B.
peoria, arizona
"Service tech was very though"
barbara W.
mesa, arizona
"technician very polite and he made an effort to address kitties getting under house & into the ductwork. HOWEVER, I AM CURRENTLY UNABLE TO LOOK AT WHAT THE GENTLEMAN DID AS I HAVE A BOOT/CAST ON MY RIGHT LEG. WHEN MY SISTER GOT HOME FROM WORK & LOOKED AT WHAT WAS DONE, SHE NOTED THAT A BLOCKING ROCK WAS MOVED AWAY FROM THE CHICKEN WIRE AND THEREBY PROVIDING A SPACE FOR CATS TO GET UNDER THE HOUSE. MY SIS SAID THAT THE TECHNICIAN DID SOME WORK BEHIND THE A/C UNIT. SIS PUT ROCK BACK IN PLACE TO PREVENT KITTIES DIGGING UNDER THE CHICKEN WIRE."
marta P.
gilbert, arizona
"Tyler was very efficient and thorough in the inspection."
john B.
sun city, arizona
"the was done to my satisfaction"
darla O.
sun city, arizona
"The tech was very polite and made sure I could open the grid so Chagethe filter"
ms mcdaniel M.
phoenix, arizona
"The 2 guys that came took more time telling me what was wrong with my unit than they did inspecting. It was dirty (they didn't clean anything). If I could just sign up for your program they could fix stuff for 15% off. My unit is quite new and should not need any repairs. I spent the $59.00 for nothing."
ralph S.
sun city, arizona
"They brought me the wrong size filter by 1/4" to small by length and width"
george B.
peoria, arizona
"Always professional and friendly."
dori K.
sun city, arizona
"Seems all technicians are new and can never get things right the first time"
keith H.
fountain hills, arizona
thomas H.
surprise, arizona
"This is a result of the intervention by the manager, Randy Smith"
david & sherri I.
avondale, arizona
"Very professional and explained in language we could understand what the problem was. The unit had to be reprogrammed."
pamela H.
glendale, arizona
"Technician spent time draining and checking the water heater."
ronald Y.
waddell, arizona
"Very nice and did a great job."
thomas C.
el mirage, arizona
karen H.
phoenix, arizona
"Thorough check-up, with minor problems--filter replacements--noted. Courteous and friendly."
emmalyn W.
wittman, arizona
"He was right on time very pleasant and very helpful."
robert G.
sun city, arizona
sharon S.
chandler, arizona
"No service was done. The bid was presented excellently by Victor, but far too expensive. I think the maintenance costs were a little over calculated and the process of leasing is about 10,000 more than buying over 10 years."
mr martino M.
glendale, arizona
"Technicians are always polite, respectful of our home. They do the check up in a timely manner."
dennis D.
peoria, arizona
"Every person that helped with this service call and repair was very professional and knowledgeable."
larry M.
sun city west, arizona
marilee G.
sun city, arizona
"They were prompt, friendly and did a good job"
ingrid nevin-holloway N.
buckeye, arizona
richard F.
fountain hills, arizona
"Courteous and professional service"
michael C.
sun city west, arizona
"Our service technician was Victor, he explained everything about the program and what work was needed right now. Victor is a great employee."
ms schwindt S.
surprise, arizona
"Both technicians were very friendly and thorough. They explained what they were doing"
gordon E.
sun city west, arizona
raymond R.
peoria, arizona
"Tech's were very helpful during service and great customer service"
gail H.
mesa, arizona
"On time, polite, and explained his suggestions, etc."
peter R.
sun city west, arizona
aytekin G.
phoenix, arizona
"This is our second time that Andres has come to our house for the services. His courtesy and professionalism was excellent. Also we are grateful that he was able to troubleshoot the issue and find a resolution regarding the thermostat that was accidentally fried by the previous technician, who owned the trouble caused and tried to fix it. However, he couldn't fix the issue instead had to install a generic non-communicating thermostat because Bryant shipped a unit, which apparently was a sensor not a controlling thermostat. Andres diagnosed that issue and resolved by talking to technical support. He installed the new thermostat shipped which resolved the issue for us. I would like to commend Bob Brown for having such knowledgeable and professional technician in their staff."
barb B.
surprise, arizona
ms jansen J.
surprise, arizona
ron M.
sun city, arizona
"The technician was thorough and provided meaningful answers to my questions."
patricia F.
sun city, arizona
dori K.
sun city, arizona
"Unreliable"
cheryl C.
surprise, arizona
"We feel we get professional and honest service"
roger S.
sun city, arizona
"Disappointed. Cancelled our service appointment twice before finally arriving on the third try."
keith K.
phoenix, arizona
"Technician although cordial, his lack of preparedness or review of my file was quite obvious. First he shows up with a ladder...had he bothered to review, he'd have known the unit was on the ground on the patio. Then he couldn't figure out the Thermostat. also checked off boxes that were NOT even checkout. Every other tech that has inspected, knew the system was on the patio, and in several cases had the inspection form partially filled out ahead of time. Sure they verified on site, but had the make/mdl serial # filled in. If this new guy is what I can expect in the future, you are losing a customer. The remainder of this survey is based "SOLELY " on this most recent visit."
mike H.
scottsdale, arizona
bob D.
peoria, arizona
"Polite, gave me some advice on other hvac questions we had. Only problem was that he could not get working one of our two our Internet thermostat that hasn't worked since it was installed by you. He said he would consult others in the organization, for a solution. I hope he gets back to us."
ron S.
peoria, arizona
"Technician was very courteous and extremely friendly Gave a very detailed summary of our system findings"
jim D.
sun city, arizona
"the tech observed and reported the soft start was getting weak along with the UV light was weak. The soft start is 5 years old and under warranty. The UV light is only 6 years old, received bid of $1600 I assume this is also under warranty. No offers to make appointments to fix. I made arrangements with the office person who made the appointment to be billed personally for the work. The tech insisted on being paid. Thank God my renters were out of there and my wife was there to pay Him"
mr woodhurst W.
mesa, arizona
john A.
phoenix, arizona
dale W.
glendale, arizona
"Tech war hour late for time slot. 12:00 to 2:00, arrived at 3:00. However office gave me inaccurate info, regarding when he would get here."
jeff R.
sun city, arizona
david I.
avondale, arizona
"Nick was on time, very courteous and showed me the picture off his phone of what exactly he did."
gayle W.
apache junction, arizona
dennis D.
peoria, arizona
"Local service great national product terrible (Lennox)."
ms daley D.
phoenix, arizona
"I've used Bob Brown Service Experts for many years and find them very efficient and trustworthy. All of the consultants are knowledgeable, friendly and respectful"
john M.
peoria, arizona
"BOTH TECHS WERE VERY COURTEOUS AND KNOWLEDGEABLE"
john H.
sun city west, arizona
"Good explanation of services and options"
marie M.
sun city, arizona
mr synk S.
chandler, arizona
"Nick got the original job done quickly but the thermostat prevented him from testing the repair. He attempted a work around but it was not successful. He contacted the office and gave them the info they need to get a new part coming. He worked his best to get the job done."
cecilia B.
sun city, arizona
adrienne W.
phoenix, arizona
"I have two units one under advantage and one under the armor maintenance when the tech comes the company is telling them to only service one unit why not service both because youre here and both have a maintenance contract"
ron S.
tempe, arizona
"Great Job !!! Very Professional"
mary W.
scottsdale, arizona
ted M.
apache junction, arizona
"Your rep was very friendly, very thorough."
margaret/thomas H.
surprise, arizona
"Have been waiting for a call back for 3-4 days. I am questioning why a part is covered by my warranty, but not the labor. My "Complete Care Plus" Certificate of Coverage clearly states the Labor and parts are covered in section 1, "What is Covered"."
shawn M.
scottsdale, arizona
"Incomplete proposal left, texted sales guy for the rest of the info. Said he would follow up, never did."
steve C.
peoria, arizona
clifford G.
maricopa, arizona
hugo K.
peoria, arizona
"Andres was very careful and methodical as he solved our challenging thermostat mystery. He is very knowledgeable and thorough. He is also personable and courteous. He didn't just fix the problem, he explained in great detail what he was doing and why in terms that were easy to understand. He also made sure that we knew what our costs were going to be right up front before he started so we didn't get a big surprise when we were presented with the bill. He also went into great detail about money saving programs that are available to us. I like this guy, some day he will be a manager."
mitchell B.
surprise, arizona
"He gave a through check of my AC."
mr&mrs R.
sun city, arizona
"job done well and timely."
linda L.
sun city west, arizona
"Had to put in a uv light I was told 1495 I was to believe $14 dollars and 95 ceñts so never looked over the bill.Then called my bank and over the phone found out that the amount charged to me was 1 thousand 495. Dollars . Trying to get them to remove it cause I would never pay that much for a uv light.nearly cleaned out my account"
wayne F.
phoenix, arizona
"Donavan took the time to show me how to program thermostat and Tyler was good at explaining services."
virgil S.
tonopah, arizona
"Polite knowledgeable friendly"
yoshiaki H.
scottsdale, arizona
"Tom is very good technician. Very knowledgeable and he explained every result and condition. I want him to come maintenance every time. But scheduler mixed up my appointment and Tom came to my house at different time."
christy R.
surprise, arizona
"Made error and made it whole till fixed"
micki H.
phoenix, arizona
"Tom was very thorough and honest. He also came prepared and was double masked. I didn't have to ask him to wear one. He just had the good sense to just do it! Great job!"
kathy O.
sun city, arizona
richard P.
sun city, arizona
susan S.
gilbert, arizona
"The guys were on time and very friendly. They did their work and we discussed the visit. All went great!"
mr foster F.
mesa, arizona
"Answered any questions we had and were very efficient."
paul P.
glendale, arizona
"The guys were great but it seems a setting was changed on the air handler. When I turned on the cooler, I expect the blower to come on full, but it runs on low for about 5 minutes."
joan V.
sun city, arizona
"Because theyre knowledgable, do their job, are friendly snd respectful."
geoff A.
glendale, arizona
"On time, efficient, polite."
gayle H.
sun city, arizona
"Friendly and knowledgeable"
moore M.
sun city, arizona
"Techs were very professional and thorough. Explained unit condition and options for service."
susan C.
sun city, arizona
judy O.
sun city west, arizona
"he explained every thing as he went. he answered all my questions very well."
dave A.
sun city, arizona
walt P.
sun city, arizona
linda L.
sun city west, arizona
"Smart showed me what they were talking about. Very polite and through"
linda P.
phoenix, arizona
"Professional, experienced, communication, situation awareness, quality of job"
david and sherri I.
avondale, arizona
"He walked us through everything he was going to do and was very friendly and professional."
rocky T.
casa grande, arizona
randa S.
peoria, arizona
"He was very professional, kind, and fulfilled his tasks with no hesitation. He was also honest and open. Thank you! ??"
mr swanson S.
sun city west, arizona
"It works"
wallace J.
phoenix, arizona
roberta C.
sun city, arizona
"Donovan was very efficient and conscientious in his dealings with me. Explained everything he was going to do as well as what he had done."
harold S.
peoria, arizona
larry M.
sun city west, arizona
nancy M.
sun city, arizona
"Came out right away and didn't take up alot of my time."
paul S.
glendale, arizona
ron M.
anthem, arizona
"jeremy was on time, courteous, and efficient"
mr dudley D.
peoria, arizona
robert s.
peoria, arizona
adam T.
scottsdale, arizona
"Please stop sending a sales consultant to my house when the technician shows up for a tune up appointment."
bill R.
sun city, arizona
"Tech. and consultant were very nice and informative. I do not remember their names."
mrs gonzales G.
mesa, arizona
frank V.
avondale, arizona
"Andres and victor were here on Monday 2/15/21 they were polite and since Bob Brown goes through techs a lot I dont appreciate some of the guys but victor Andres were THE BEST Andres came back on Wednesday to replace some parts in both heating and AC unit was pleased"
michael A.
scottsdale, arizona
"Andres knew what I was asking and went right at it"
gloria T.
mesa, arizona
"DIMITRI WAS EFFICIENT AND HELPFUL."
mrs schwab S.
apache junction, arizona
"Efficiently accomplished and employees efficient and courteous."
don W.
scottsdale, arizona
frank P.
surprise, arizona
"Its about value. The price was high."
doug H.
scottsdale, arizona
chris O.
cave creek, arizona
patricia S.
glendale, arizona
"Very thorough, polite, safety conscious"
john A.
peoria, arizona
"Very efficient and respectful of our property"
david S.
casa grande, arizona
"DONOVAN'S AGOOD GUY!! ALWAYS HAPPY ITS HIM THAT COMES DOWN TO MY HOUSE. MY DOGS LIKE HIM. MAKE HIM MY PERMANENT GO TO GUY!!"
ruth L.
sun city, arizona
george M.
avondale, arizona
"Technicians were very friendly and well mannered."
tracy H.
glendale, arizona
"Took more than two weeks to get our part and no-one ever returned my calls when they said they would."
bill G.
peoria, arizona
"On time and service done efficiently in a professional manner."
mr gallagher G.
scottsdale, arizona
"Arrived on time, communicated well. Air of confidence and competence. Seemed thorough and efficient. Did not suggest unnecessary or premature services in summarizing recommendations. Explained the basis for the recommendation."
david B.
goodyear, arizona
susan K.
sun city, arizona
"Andres was courteous, and friendly, did what he had to do promptly and explained to me what he did and why."
barbara C.
peoria, arizona
"Very knowledgeable, wanted to meet my concerns and very courteous."
larry M.
peoria, arizona
ron M.
sun city, arizona
"Dimitri answered my questions and did his job quickly and efficiently."
mr pope P.
glendale, arizona
amy P.
surprise, arizona
phyllis K.
sun city west, arizona
tracy H.
glendale, arizona
"Nor happy that with having spent almost $11k just a few years ago, I am having parts fail and it's costing me another $1,245 and no one can tell me when my part will be here, it's cold I have no heat and no one is calling me back like they say they will. NOT HAPPY!!!! The service guy was nice though."
ms soltero S.
chandler, arizona
"Our technician arrived on time with a pre arrival call so we could secure our dogs. He was friendly, efficient and informative."
mr fedak F.
peoria, arizona
"Technician was both courteous and professional."
wayne F.
phoenix, arizona
"Jeremy has been here several times and knows the issue so I don't have to retell it every time. He is very good at explaining the problem."
mark S.
casa grande, arizona
ken J.
gilbert, arizona
"(2) humidifiers have not worked since we paid almost 38k for (2) new AC and Heating systems."
dana O.
sun city, arizona
"Very professional, job well done"
mike H.
scottsdale, arizona
"Andres did a thorough & professional job addressing my problem. Thank you!"
mr & mrs jones J.
sun city, arizona
"Very pleasant man."
martin W.
scottsdale, arizona
"good crew"
reid A.
sun city west, arizona
chris B.
surprise, arizona
"The technicians were very knowledgeable, courteous and professional."
georgie T.
peoria, arizona
wendell C.
buckeye, arizona
susan A.
chandler, arizona
"Andres always does a great job and is very friendly and knowledgeable."
mr kriese K.
scottsdale, arizona
donald Z.
mesa, arizona
debra H.
peoria, arizona
"We like Jeremy"
dan H.
apache junction, arizona
susan S.
phoenix, arizona
"Ryan came to a Sunday emergency call, as our water heater had leaked, but water was pooling up near electrical wiring. He recommended a new appliance and turning off electricity to the unit. Ryan was helpful and put me in touch with Dimitri, sales. He was helpful and we agreed to purchase a new heater and have it installed. He worked hard to get techs out quickly. All of this was good. The not so good was the installation. On the first day they brought the wrong size heater so were not able to install. (There was also whining involved re: the tight space they had to work in- unfortunate, but not something I could control) More concerning was the lack of masks on the techs. They had to deal with my husband who is extremely high risk. When I spoke to Dimitri I emphasized how important it was that anyone who came in contact with my husband be masked. He assured me they would be. However, during the end of job paperwork- no masks to be seen. My husband did call to complain- so I hope that has already been addressed."
mr woodhurst W.
mesa, arizona
ken J.
gilbert, arizona
donald and joyce Z.
mesa, arizona
mr scorobogaty S.
surprise, arizona
walter S.
surprise, arizona
joy S.
sun city west, arizona
"Great service"
michael A.
scottsdale, arizona
"Lets understand! Ambrose was fantastic. Took two visits to fix something that was done wrong on installation. Office appointment was either wrong on my part or theirs!!"
william C.
sun city, arizona
mr buchholtz B.
peoria, arizona
"Unit dusty, tech said 280 dollars. The is a ripoff! Looking for a new company. Cleaning should be part of service. 30 year plus customer! Tired of getting ripped off'!!!!!"
robert H.
goodyear, arizona
martin W.
scottsdale, arizona
"Technicians were professional and very informative"
linda P.
phoenix, arizona
"Professional, personable, mask-wearing. Adequately explained the service, findings, watching, and options."
mary W.
scottsdale, arizona
"Very professional."
larry M.
sun city west, arizona
"They were very professional"
mrs rabassa R.
chandler, arizona
kenneth M.
gilbert, arizona
ms borski B.
mesa, arizona
"on time worked diligently until finished"
patricia F.
sun city, arizona
"Since the installation on 9/14/20 it has been touch and go until today 9/21/20. The AC/Heat pump is great, but there has been problems with getting the right thermostat working properly until today. I think everything is good now."
mr barkley B.
mesa, arizona
dale W.
glendale, arizona
"Tech very nice and knowledgeable."
steven H.
peoria, arizona
"Prompt and efficient"
celia B.
sun city, arizona
"On time and did the job quickly and nice personality"
erin W.
wittmann, arizona
"Every visit something new and major is wrong with my 6 year old unit."
karen S.
avondale, arizona
"Great customer service"
gary E.
sun city west, arizona
"He was good"
mr frost F.
sun city, arizona
doug H.
scottsdale, arizona
"Arrived on time and did the work as promised"
adam T.
scottsdale, arizona
steve Y.
buckeye, arizona
"While the technician did his job, I was under the impression that we were getting a semi annual service cleaning done, not just a filter change."
phebe B.
san tan valley, arizona
"I liked Andros. He is the best one yet."
mrs acker A.
phoenix, arizona
"He found the simple problem within minutes and showed us how to deal with it."
gayle R.
casa grande, arizona
roger H.
phoenix, arizona
"Andres did a thorough job. Would like to request Andres as our Tech."
ella S.
sun city, arizona
"I felt their customer service was outstanding and they cared about the cleanness of my house as well as sanitation. I just felt the price quoted was outrageous and felt price gouged. They gave me an answer to a question that most weren't able to answer. why my theremometer would increase even though I set it lower. They explained a duct was disengaged."
delia G.
phoenix, arizona
michael A.
scottsdale, arizona
"Clean, intelligent and persistent in a nice way:)"
elizabeth J.
sun city, arizona
"We were most happy with the service our tech provided ~ he was very quick to determine what was wrong and repair it. He diagnosed the problem immediately."
gisele F.
surprise, arizona
mr synk S.
chandler, arizona
"Back in March the tech serviced the unit and said the compressor was going bed. I was unhappy because the system is only 4 years old. So we come to the summer heating season and the compressor goes bad. My issue is that it took FIVE days to find and obtain the compressor and related parts. Then the repair is still almost one-sixth the cost of the new system. I am not impressed and you should be appalled at the situation."
seth K.
phoenix, arizona
"Overpriced, again. No promised follow up."
stephen R.
paradise valley, arizona
"I was so pleased to have a prompt solution to our issue."
jason W.
chandler, arizona
"Dmitri and Jeremy were prompt and professional. Fantastic customer service."
chris O.
cave creek, arizona
derek H.
sun city, arizona
john E.
tempe, arizona
"Our need for service was handled in a timely manner."
richard P.
sun city, arizona
"Came quickly. Efficiently solved problems"
ray K.
buckeye, arizona
"On time and professional"
donald S.
surprise, arizona
"Took time and kept us in the loop"
dale W.
glendale, arizona
"Right on time. Worked efficiently!"
stephen M.
glendale, arizona
"The install went very smooth."
frances G.
peoria, arizona
"Jeremy found the problem right away and fixed it."
mrs jarboe J.
sun city west, arizona
"Very professional young man. Explained the results of his examination very clearly."
nancy M.
sun city, arizona
"Problem with unit was fixed. all is well"
kathleen P.
suprise, arizona
rick O.
surprise, arizona
"On time and professional"
mervyn W.
mesa, arizona
"The Technician was cordial, answered my questions. And gave me some much valuable information about cooling down a room furtherest away from the furnace."
mrs wright W.
glendale, arizona
ms waits W.
phoenix, arizona
"Found problem and fixed quickly"
ms kennedy K.
tempe, arizona
jim C.
sun city west, arizona
"Technicians were on time, diagnosed problem, and rectified problem."
jim W.
phoenix, arizona
"Clint is very good at his job and communicated well."
gaylynne S.
scottsdale, arkansas
"My AC stopped working July 12 at 4:30pm. In the AZ heat of 118! The tech arrived July 13 at 11:30 am. Problem solved. AC went out again on July 30 at 4:30pm. Again AZ heat of 112 degrees Tech arrived July 31 at 8:30am. Problem fixed again. At 4:30pm at 114 degrees unit stopped working. Tech arrived at 5:30pm problem identified. Needing part will check in am for part. Part not available till August 3!! This time 4 days without AC in AZ with a heat advisory warning!!! Temps over 114 degrees. We have pets and it has been very uncomfortable!! Just saying!!!"
donald M.
sun city west, arizona
joe M.
buckeye, arizona
"This was a 10. Jeremy came out and did a great job changing out a part on our system. Speedy, efficient, and thoughtful of our time. That was the 10. I took away a point because because after he left, our system didn't improve. I called the next morning and Jeremy was back and added more freon. The extreme hot weather does complicate this and i understand that now. Jeremy was immediately here to resolve my issue and get us fixed up. That is greatly appreciated. Thank you."
lauro A.
glendale, arizona
"Andres quickly figured out the problem and made the repair without wasting any time."
coreen B.
scottsdale, arizona
"Customer Service was exceptional starting with Heather the then the specialist that came to the house."
tracy T.
surprise, arizona
barbara C.
peoria, arizona
"Excellent service from call tone to fixed time."
bill G.
peoria, arizona
"Contact was replaced with temporary one. The proper contact was suppose to be ordered and installed last week."
santosh P.
gilbert, arizona
"He was professional, and courteous and explained things well."
manny B.
glendale, arizona
carlos D.
queen creek, arizona
"I ask to find a leak on my AC unit but was told that they would not work on it and get I was charged $129 for them to tell me that."
seth K.
phoenix, arizona
"Service guys great. Price was gouging and felt taken advantage of because AC was out in the middle of the summer. $1200 for a fan motor and labor when a really high end fan motor is maybe $600 means that was an outrageous labor charge for 30 minutes of work. But the job was completed and quickly with good communication along the way. AC is working better than before."
william B.
scottsdale, arizona
amber L.
chandler, arizona
"The gentlemen that came were very knowledgeable and helpful. I have already recommended your company to my Banner co workers. I will definitely be using your services from here on out! Your crew members were so kind and polite to me. I am going through a really hard time right now due to my Mother's passing and they took so much pressure and stress off of my shoulders. Thank you so much!"
scott P.
sun city west, arizona
"Donavon explained all the details and results of the service visit and suggested tips to help keep our system running at peek efficiency."
ron M.
anthem, arizona
"seth was on time, early actually, very polite, knowledgeable and efficient"
john A.
peoria, arizona
"Very efficient"
terrace L.
maricopa, arizona
"The service call response and communication was great; however, when price compared to nearby companies, the price was double. I'm pretty sure you know why. I was paying for two instead of one. Nonetheless, the initial solution without overpriced recommendations was right on. Thanks"
ms lucas L.
sun city, arizona
"Working, So Far So Good"
mrs acker A.
phoenix, arizona
lee B.
scottsdale, arizona
"Out of 6 contractors Bob Brown was the only one to respond and fix the problem before 10pm."
bill G.
peoria, arizona
"Technicians on time and did work very quickly and explained everything that was done or may need to have done in the future."
william k.
mesa, arizona
"entered house with oun MASK or boots.. called sat nite left message no one call me until I called tue.."
terrance L.
maricopa, arizona
"Once the main issue was identified, the capacitor issue was rectified and AC blowing icicles in less than 15 mins."
michelle A.
tempe, arizona
"Fast and polite"
ms lucas L.
sun city, arizona
"Arrived at scheduled time, No Call but thats OK he showed up"
donald Z.
mesa, arizona
"A walk way was to be put down from our attic ladder to the heat pump and it did not get done, even though I called and reported the need."
mark F.
sun city west, arizona
robert H.
buckeye, arizona
mr wiggins W.
surprise, arizona
"The young man was courteous and explained everything he did."
gordon E.
sun city west, arizona
"Excellent emergency service on a Saturday evening"
mr swanson S.
sun city west, arizona
gayle W.
apache junction, arizona
"I was very pleased without the good service I got from everyone"
mr quinn Q.
sun city, arizona
mark F.
sun city west, arizona
"JOB NOT FINISHED - NEEDED METAL WORK - NO PERMIT INSPECTION"
maryann S.
tonopah, arizona
"Jeremy is always courteous and informative. Does a great job!"
paul P.
glendale, arizona
"courteous, smart and quick"
eddie W.
mesa, arizona
"The Technician was very thorough. He explained what he was doing and answered all of our questions. Seth was courteous and respectful."
harvey G.
phoenix, arizona
mrs penney P.
peoria, arizona
"Every experience from making the appointment through completion of the work was excellent!"
dave S.
casa grande, arizona
"you guys are always good!! right on time and explained to me"
chris Y.
sun city, arizona
"Your prices are too high when something goes wrong Ive called around and got a much better price how can that be addressed"
ms soltero S.
chandler, arizona
"Our technician was a friendly professional who explained everything so we could make an informed choice."
timothy K.
queen creek, arizona
"The technicians were knowledgeable, answered all our questions. The provided report was great. They cleaned up after themselves and wore shoe covers to protect our flooring. They did not hard sell us on any service or additional work but did explain some programs offered."
chris C.
peoria, arizona
"Jeremy was thorough and helpful. Took time to explain his findings, unit replacement (for future reference), was not pushy."
ms waits W.
phoenix, arizona
"Would have given a 10 if original water pump was still working."
mr bradt B.
glendale, arizona
"Showed up on time. Wore mask and stayed outside. Gave opinion on state of my unit. Offered suggestions on further service and maintenance plan."
mr fedak F.
peoria, arizona
"Although a diagnosis (Bad Coil) was discovered, the Technician failed to Reset my thermostat, before leaving, to its original setting(s). Something I had to personally do upon discovering that my AC system, for this particular unit, was in the OFF Mode. Additionally, it is very unsettling to me in having to pay $2,400.00, In Labor Costs, to get a new Coil installed when it amounts to $600 per hour for a 4 hour installment charge! (Coil part is under warranty.) I have been Bob Brown customer for 10 years and I find this particular Labor Cost very troubling, to say the least!"
sheryl G.
sun city west, arizona
"Arrived on time, polite, efficient."
susan S.
gilbert, arizona
"I called on Wednesday and got an appointment the same day. The techs were out that evening. Options were given for repair or replace. At 9:00 PM, the decision was made to replace the system. The new system was being installed by 2:00 PM the very next day!!"
gary M.
glendale, arizona
"technician was very efficient and informative"
peggy G.
scottsdale, arizona
"Jeremy and Dimitri were very professional in finding the ac problem and getting it taken care of quickly."
mr van house H.
sun city, arizona
george J.
cave creek, arizona
"All completed in professional and timely manner"
roger M.
phoenix, arizona
"Tech guy fine but air handler filter THUMPS when unit shuts down. Disconcerting and unacceptable! Considering stopping auto pay payments. RSVP Roger Macholl"
daniel W.
casa grande, arizona
"Your Service Technician was certainly an amazing expert in his field, he spent time explaining his work to me and my brother in law who has 35years HVAC Experience. I certainly feel blessed to have an HONEST COMPANY who treats there customers like family. Im a retired IBEW ELECTRICIAN who does understand electrical, so it is nice that I feel like your Company treats people with respect. Thanks again for getting this ac up and running, I certainly will have you do any future work with me. Your new client, Mr. Dan Williams"
richard T.
sun city west, arizona
margy Z.
avondale, arizona
"Fixed the problem, prices are outrageous"
michael C.
glendale, arizona
"Lowered from a 10 to 8 because of overcharging me. They installed 4 new parts for a total of $1389. The initial paperwork said $150 was the labor cost to install 2 surge protectors. Afterwards the receipt says I paid $300. It only took him 30 minutes to install both. Thats equivalent to $600 per hour for labor! The surge protectors were sent to me by the manufacturer, because the original ones were recalled. I had already paid Bob Brown for installation once, now I had to pay it again, because of the recall. The original search protectors were bought through Bob Brown. Considering everything else I am installing, I feel Im getting price gouged up on the surge protector labor. Its like paying $50 for one roll of toilet paper on Amazon. I was very happy with the installation service. They arrived two hours after I called, which exceeded my expectations."
mr sommer S.
peoria, arizona
"They arrived in the time window as expected. Did the work quickly. Left every thing clean and put back."
mr carlson C.
sun city grand, arizona
steve Y.
buckeye, arizona
"When I called to book appointment I talked to Gina about the tech needed to bring a filter as last time we had to have a 2nd appointment. She said she would remind and note the account. Keenan showed up, I asked about filter he said there were no notes on the account. We had to have another appointment!!! Its very disrespectful to not get listened to and its a waste of my time and yours since we live far out. Its also inconvenient!"
ruth L.
sun city, arizona
"Every time I call to get the AC looked at, the technicians are very professional."
mauro S.
paradise, arizona
"Your technician quoted $3,000 (I have the written offer) to fix the issue. Penguin Air came over this morning and fixed it for $89"
joyce G.
peoria, arizona
joy S.
sun city west, arizona
"Great service"
frances H.
sun city, arizona
dan H.
apache junction, arizona
barry K.
goodyear, arizona
mr dyer D.
sun city, arizona
james W.
scottsdale, arizona
"Serviceman found problem and fixed it promptly."
jim J.
sun city, arizona
mr watson W.
sun city, arizona
"Professional and thorough"
scott F.
el mirage, arizona
keith H.
fountain hills, arizona
edith E.
sun city, arizona
"Very happy with Keenan. Took a lot of time with A/C issues. Explained everything he was doing."
terry M.
sun city, arizona
claude B.
peoria, arizona
"Both were very straight forward with the solution to the error message"
verna T.
surprise, arizona
linda P.
phoenix, arizona
"Andres knew exactly where to look for the problem and fixed it without issue."
lynne R.
peoria, arizona
"very good and professional have had service experts for years"
roy M.
mesa, arizona
"because they said the fan and motor had problem . ,they wanted to charge me $1044 for parts that were under warranty. and they would have to order the part 4 weeks out. I had another company come out. and found the set screw to the fan was loose. He tighten it up. now it works"
cynthia D.
phoenix, arizona
"He was nice and professional and explained things very clearly"
chris O.
cave creek, arizona
"Very thorough."
holly M.
peoria, arizona
"Technicians were wonderful. Very polite and hard-working! Dmitri was also so professional and answered all questions that we had."
cheryl C.
surprise, arizona
"Jeremy is always very knowledgeable and professional."
leta K.
phoenix, arizona
"They were quick and efficient."
lizanne S.
peoria, arizona
"The technician took time to explain what needs to be done with the cooling system. He stayed longer to find where the issue was located."
mr grubb G.
sun city, arizona
"sorry, but I did not get the gentleman's name, but he seemed to do a very thorough job."
gary E.
glendale, arizona
"They recommended replacing a contact part but never told me if he did it is if he's coming back. Also very annoying that EVERY time they come out they try and charge me for repairs when I have a complete parts and labor warranty. The office should tell them that before they come. Terrible."
roy M.
mesa, arizona
"due to they are ripping me off"
camille C.
goodyear, arizona
"Very professional and trustworthy"
robert C.
waddell, arizona
"Everyone from Dmitri to Alex and Dru were all very professional and helped me to get a reasonable cost for a good product with excellent installation"
nicholas M.
gilbert, arizona
"My system is 5 years old. The best option I was given was a sales pitch for the advantage program. The unit was bought and installed by your team. Although parts were covered they were unavailable. I had a second company come out same day. When we arrived at the outside unit we found the foam around the coolant pipe ripped off and left on the ground leaving the pipe exposed. For a system that is already struggling this seems like sloppy lack of attention. The second company offered all of the same service as this so called tune up but also gave the first pound of coolant as part of the price. I will pay for the fan that is covered by your company but according to your team is likely not available due to covid 19. I also went ahead and got new foam for my pipe. I took pictures if you would like to see them. The assessment of the unit was correct, Im not saying the technician is wrong but the little work that happened was extremely sloppy."
mary W.
scottsdale, arizona
warren B.
casa grande, arizona
"The technicians seemed to know what they were doing. Were friendly and efficient"
joyce G.
peoria, arizona
"Professional, complete, not hurried"