Bob Brown Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 2,915 Reviews
edward W.
peoria, arizona
charlene A.
cave creek, arizona
"Always follows through on task to completion"
russell C.
phoenix, arizona
antonette B.
scottsdale, arizona
ms mckirgan M.
scottsdale, arizona
"Always prompt, courteous and knowledgeable."
sharon G.
buckeye, arizona
"Great job done every time"
shelley F.
glendale, arizona
george B.
peoria, arizona
"Always thorough and professional."
mrs. arlene D.
glendale, arizona
"Everyone has a right to their own decisions for repairs but based on my experience the technicians were very good and analyzed necessary parts and repairs needed. AC repairs are expensive these days, but Bob Brown was within reason."
colin S.
sun city, arizona
"They might not need A/C services"
catherine S.
sun city, arizona
"Always provide great service and responds quickly."
john D.
sun city, arizona
kelly N.
buckeye, arizona
"Eric, the service man that came to my house to check out my thermostat that bob brown Service installed last year was installed wrong. Eric showed up found the problem fixed it. Eric made sure the problem was fixed and apologized for the first team that came out and installed it. Eric was very professional thank you for time and quick response!"
deanna J.
glendale, arizona
"The service workers are helpful and friendly."
michael B.
sun city, arizona
"Excellent service personal, did a great job of following my direction on how to R&R coil assy. out of garage attic. This coil assy. had just been replaced two year ago and I had watch that crew make a mess out of the job. Current crew did a great job and did some great trouble shooting when unit still was not working. Came back next day and completed the job!!!"
chelsey S.
scottsdale, arizona
"Excellent service"
dwayne N.
phoenix, arizona
marlene F.
sun city, arizona
shelley F.
glendale, arizona
linda S.
avondale, arizona
bruce R.
sun city west, arizona
"Knowlegable Technitians"
christy R.
surprise, arizona
"Excellent job including taking the extra effort to seal gaps in the stack."
doug H.
scottsdale, arizona
"The service people are great; the back office not so great."
patrick U.
surprise, arizona
"Shane & Erik excellent employees!"
jim J.
sun city, arizona
bill G.
peoria, arizona
beverly W.
casa grande, arizona
"The service tech was polite, kind, knowledgeable, and on time"
stephen M.
glendale, arizona
kathy O.
sun city, arizona
kenneth M.
sun city, arizona
beverly B.
sun city, arizona
gail H.
mesa, arizona
"Prompt and careful"
alan H.
peoria, arizona
"Very courteous installers!"
frank H.
sun city, arizona
"Shane Elsberry was very helpful explaining the Advantage Program. The technicians did an excellent job with the instillation and were very courteous and professional."
michael G.
sun city, arizona
"It was a great job."
sharon N.
sun city, arizona
ron D.
peoria, arizona
bruce R.
sun city west, arizona
"Knowlegable,pleasant and they solved the problem!"
john H.
sun city west, arizona
holly M.
peoria, arizona
"Technician called prior to arriving. He was very professional and explained any questions we had. Very polite too."
joy S.
sun city west, arizona
"Great service"
karen H.
phoenix, arizona
"see answers below"
ron M.
sun city, arizona
"The technician was on time, thorough, and friendly."
debra H.
peoria, arizona
"Your technician called ahead to say he was on his way and arrived on time. He was thorough and courteous."
jacquie R.
sun city, arizona
susan D.
peoria, arizona
jerald S.
sun city west, arizona
"We were so pleased at how polite, informative and friendly the service technicians/installers were. All questions were answered, clear instructions were given on how to operate our new air conditioner and furnace, and they even laughed at our jokes!!! I already recommended them to our neighbor."
mimi R.
phoenix, arizona
"You were in contact with me throughout the entire process and showed up in the timeframe given. Erickk was a great tech, very professional keep him"
marta P.
gilbert, arizona
"Erick did an excellent job. Explained us details of what he was doing in a very professional way. Also, very nice personality."
cecelia S.
glendale, arizona
"Chris arrived on time, was very cordial, told me what part needed to be replaced, replaced the part and gave me 12 air filters to cover the next 12 months. I was very impressed with Chris and the service he provided."
ms hutcheson H.
sun city, arizona
"On time, Donavan was professional and knowledgeable."
bob C.
scottsdale, arizona
ms daley D.
phoenix, arizona
"My service expert was very nice and friendly, certainly took his time in inspecting my air conditioner. I did need a part but I didn't feel pushed into getting it and he was able to install it the same day. I am always pleased with your service"
david B.
phoenix, arizona
"On time, fixed the problem."
doug S.
waddell, arizona
baron S.
litchfield park, arizona
"Very professional"
walt P.
sun city, arizona
"Tech performed annual maintenance check. Unit performing well."
mrs gonzales G.
mesa, arizona
"He was very nice and talk to us after he was done to let us know what he did"
barb B.
surprise, arizona
"Technician gave great customer service."
gordon E.
sun city west, arizona
"Friendly, helpful, efficient,competent team."
raymond R.
peoria, arizona
"Always very satisfied, good customer relations , great performance"
richard P.
sun city, arizona
kay K.
phoenix, arizona
"Fast, efficient, knowledgeable, friendly. What's not to like?"
christopher B.
mesa, arizona
"Dennis kept me notified via call and text with an expected time frame. He and Erich arrived within that frame. Dennis also showed me pictures , and explained the work that Erich was doing on our A/C. Both of them were personable , and easy to talk to. The job was completed in a reasonable time frame."
bio G.
buckeye, arizona
"I was answered very quickly. They were on top of it."
christopher S.
buckeye, arizona
"Both Dennis and Chris were very friendly and also professional at the same time."
pat G.
surprise, arizona
"I appreciate that the company tracks when we need a service call for winter and summer maintenance."
ron H.
avondale, arizona
"Great people??"
john S.
mesa, arizona
"technician knew what he was doing"
gary A.
maricopa, arizona
"Please cash the check I gave to your technician on the day of service."
wayne W.
surprise, arizona
"Andrew was a good tech. He diagonsed the problem immediately He answered allmy questions to my satisfaction, but when it came to pricing the capicator, I was taken aback. $422.00 for an approx $50.00 part was outlandish. As he was already here and the unit needed the repair, I allowed the repair to happen. I will not do business with Bob Brown again. I understand business and the need to markup parts, but a 1000% markup is darn near criminal, Anyway, got screwed again."
cheryl C.
surprise, arizona
"professional, knowledgeable, efficient, courteous"
steven C.
phoenix, arizona
ms fried F.
sun city, arizona
"Eric was extremely helpful when we were trying to install a new WIFI thermostat"
phyllis K.
sun city west, arizona
"Techs are always professional"
mike H.
scottsdale, arizona
lauro A.
glendale, arizona
"The technicians were very professional and explained what they did and reviewed recommended repairs. The indoor coil (under warranty) is leaking and needs to be replaced. However, I am waiting on a call back with the lead time to replace the coil. Please contact me as to when this repair can be scheduled. Thanks"
marie M.
sun city, arizona
wayne F.
phoenix, arizona
"technician always helpful with thermostat explanation"
james G.
sun city, arizona
"One technician washed the reusable filters outside, then doesn't shake the water out before returning them into the house. I had 2 water trails into the house. Used 19 paper towels to wipe up the water."
michael B.
sun city, arizona
"Checked unit on wed everything ok! Sat turned on unit for first warm day and it was not working!"
jim C.
sun city west, arizona
"Too much sales pressure"
mary vetsch V.
goodyear, arizona
"THIS TECHNICIAN WAS VERY FAST AND POLITE."
don Q.
maricopa, arizona
yolanda B.
gilbert, arizona
"On time ,polite , pleasant efficient service"
dan H.
apache junction, arizona
jj C.
buckeye, arizona
"Quick service, knew his business and is a good man."
pamela H.
glendale, arizona
"The technician was great and very thorough. When my a/c was installed a few years ago a larger opening into the attic was put in the ceiling of my den. He was the first person to tell me the opening was only put there to install the unit. The original smaller opening in a closet still has to be used to actually do service."
elaine H.
queen creek, arizona
"You couldn't have asked for a better team to install new heating and ac unit . And Victor was exceptional in the sale of the unit. Showed me what was wrong with the old unit and why it needed to be replaced. Also had a new hot water put in and again the work was done exceptional well. I would recommend Bob Brown to everyone."
roberta C.
sun city, arizona
james M.
peoria, arizona
"Excellent service and well trained technicians!"
bob S.
avondale, arizona
"Here on time. Apologetic for having to cancel the day before and explained why. Clean cut and friendly. Offered a savings plan we didnt know about but no pressure. Even helped move a very heavy table!"
mr swanson S.
sun city west, arizona
"Donovan was very thorough, explained everything."
jennifer V.
chandler, arizona
mr synk S.
chandler, arizona
"The techs arrived on time. Performed the service in good time. Discussed a possible part replacement and showed me why it was needed. Very professional and easy to work with."
dennis D.
peoria, arizona
ron H.
avondale, arizona
"Great customer service"
mr draper D.
surprise, arizona
"Erick and Victor were very polite and professional."
paul O.
phoenix, arizona
"Both individuals were friendly and efficient. They gave advice and seemed focused on doing a quality checkup of my equipment."
joyce G.
peoria, arizona
"very thorough & professionall"
john V.
sun city, arizona
"Just werent 100%"
judy O.
sun city west, arizona
gloria T.
mesa, arizona
"The service call and work are very good I won't know how the new unit is until we have hot weather and use the AC."
mr nelson N.
sun city, arizona
"Very friendly and knowledgeable."
shannan A.
peoria, arizona
"Very thorough."
klark C.
scottsdale, arizona
"Got the job done polite fast courteous professional"
terry H.
peoria, arizona
"Kept me informed about arrival time"
susan S.
gilbert, arizona
"They were on time and very professional. Dennis remembered me from last year and commented on my kitchen remodel - wish was so nice. He asked if I replaced my water heater yet and we discussed. I decided it was time to just get it done before I had to get it done. I met with Dennis on Friday and had my new water heater on Monday. Great service and love working with your company. Dennis is welcome to come back any time. He truly cares about the customer and what they need. Thank you so much!"
ron R.
glendale, arizona
robert S.
peoria, arizona
cathy A.
sun city, arizona
"The team worked together well. They were professional and knowledgeable.They answered any questions I had and were friendly as well."
dave S.
casa grande, arizona
"DONOVAN IS A GOOD GUY!! ALWAYS ON TIME, DOES EVERYTHING ASKED OF HIM."
mr nehring N.
sun city, arizona
colin S.
sun city, arizona
"They were excellent"
john S.
mesa, arizona
"personal showed up on time, checked for a leak an found there was not one, still waiting for the rain to make sure,"
mrs rabassa R.
chandler, arizona
"Your experts came on time and were very professional in their assessment."
dennis A.
surprise, arizona
"Your technician and representative Were both friendly and professional"
abby D.
tolleson, arizona
audrey P.
buckeye, arizona
"The fact that you are still stealing 194$ a month from my 94 year old mother is a disgrace."
frank V.
avondale, arizona
paul E.
scottsdale, arizona
bill S.
scottsdale, arizona
"Arrived on time with right personnel to get job done well."
curtice M.
sun city, arizona
"The technician was on time - actually earlier than scheduled and called in advance. The problem was one that was identified as a potential problem in an earlier check on the system. Fixed at the previously quoted price."
ruth L.
sun city, arizona
mark S.
casa grande, arizona
rj B.
mesa, arizona
"Dennis, Wayne, Caden and Kevin Were professional, clean, and quick"
dick P.
scottsdale, arizona
mrs traicoff T.
mesa, arizona
alice S.
casa grande, arizona
mark F.
sun city west, arizona
"great repairman"
larry M.
peoria, arizona
"The chronic noise the HVAC system was making, that caused the original service call, was not happening when tech showed up. He did give a number of possible causes and homeowner fixes for them. I appreciated versus doubting we really had a problem, just becausehe didn't get to hear it while he was in attendance. Shows professionalism and customer focus."
harry A.
avondale, arizona
tommy L.
chandler, arizona
richard L.
paradise valley, arizona
mr&mrs R.
sun city, arizona
"Tech very efficient and knowledgeable on what he weas doing"
mr klaar K.
peoria, arizona
"Trying to leave a (5 star) review for you guys on google without any success. Also filled out your survey and sent it but it didn't go through either (3x). Just wanted to thank your company and in particular: Kevin, Caden and Wayne. You guys went above and beyond to give me an exemplary... No... "EXCELLENT" install job with professional and courteous service... Sales rep also was very personable and also did an outstanding job. No other A/C outfit will ever touch my equipment.... THANK YOU - THANK YOU - THANK YOU............ Hugo Klaar"
john A.
phoenix, arizona
chelsey S.
scottsdale, arizona
"On time"
linda R.
buckeye, arizona
"We lease our hvac from you and last year when we complained about the heat on the first floor we weretold we had to spent $2800. to fix the ducts. This winter we called and complained about the lack of heat and you came out and fixed the problem for free!"
ryan A.
tonopah, arizona
jill K.
apache junction, arizona
"Service is excellent and very timely"
diana S.
mesa, arizona
"Scheduling easy. Good customer care."
bill G.
peoria, arizona
"Andres figured out problem right away and fixed it."
charles S.
peoria, arizona
john S.
mesa, arizona
"the tectnician that came out an did pactning on an around the A.C. but it still lraked fridqay or saturday night, some one need to come out an go over the suatem again, perferble a supervicer."
gerry L.
gilbert, arizona
mr ladd L.
sun city, arizona
"Great, Was explained what they were here to do. Then let me know of issues that need more attention."
ms mckirgan M.
scottsdale, arizona
"My unit has been making a noise it didnt before the service"
susan S.
phoenix, arizona
"Chris was on time and professional"
marie L.
casafade, arizona
"Technician was very friendly and service was fast."
darvina V.
sun city, arizona
"Everyone that works for Bob Brown has always been so polite and helpful and always tell me everything that they found."
marlene F.
sun city, arizona
"Your agent was very professional and always explains things in detail to me"
ms soltero S.
chandler, arizona
"Out tech called before he arrived, wore a mask to protect my husband who is immunocompromised and was quick and efficient."
robert M.
sun city, arizona
"Representative was on time and a very nice person. It was not his fault that product availability is what it is."
ronnie V.
ogdensburg, new york
sally B.
gilbert, arizona
"Guys did a great job and were very friendly. They werent pushy or trying to make a sale. Best visit they ever provided."
ms barnett B.
phoenix, arizona
"Andres Garcia did a great job, checking my AC unit. I would like you to mail me a receipt, since my printer is not working, and I would like to keep current with the maintenance. Also, he was going to drop off some 24" filters, and I don't have them yet. Shirley Barnett"
beckie W.
casa grande, arizona
"The service man was friendly and knowledgable"
chelsey S.
scottsdale, arizona
"On time, very polite knowledgeable technician"
ryan A.
tonopah, arizona
"Excellent explanations and customer service."
patricia S.
glendale, arizona
"Very informative"
lizanne S.
peoria, arizona
gail H.
mesa, arizona
"On time. went right to work."
phyllis K.
sun city west, arizona
judy C.
sun city west, arizona
eddie B.
buckeye, arizona
"Didn't finish job, was told tech would be back next day, that someone would call to confirm time and two days later now not a call or tech, with job still not done."
mr negri N.
phoenix, arizona
"Technician did a good job and was very conscientious"
elizabeth M.
sun city west, arizona
"your representative was polite, knowledgeable and quick."
mackinnon M.
tempe, arizona
"Chris did a great job explaining and fixing the equipment"
dave A.
sun city, arizona
loretta T.
goodyear, arizona
"The technician was timely, masked, and very informative. The problem was corrected. He was very knowledgeable and the perfect person to respond to the problem."
curtice M.
sun city, arizona
"Motor needed to be replaced. the replacement motor came in, but was defective, so Jesse came up with a short-term "after-market" solution until a new motor arrived. Once the new motor was available, the tech (I'm sorry, I forgot his name) installed it in short order."
roy H.
sun city, arizona
"technician was quick and effcient"
linda P.
phoenix, arizona
"The technician was on-time, professional, knew what he was doing, and friendly."
frank H.
sun city, arizona
"The tcchnician was very good and did a great job."
dora B.
chandler, arizona
chris B.
surprise, arizona
donna D.
peoria, arizona
"He did what I wanted"
ms kaczorowski K.
mesa, arizona
"Because we received a quote of $5000.00 less to replace unit. We were not looking for an 'ADVANTAGE PLAN' which is what they were selling."
steven G.
surprise, arizona
gayle H.
sun city, arizona
diane C.
phoenix, arizona
keith K.
phoenix, arizona
larry M.
peoria, arizona
"on time, quick, efficient, knowledgable"
kenneth M.
gilbert, arizona
"Jesse came in and checked all the filters, then went up in the attic and check-out all the necessary items. He graciously offered to help me change the battery in my make alarms. A nice service since the Fire Dept for the Town of Gilbert has not returned to pre covid help with that."
mr moore M.
sun city, arizona
joy S.
sun city west, arizona
"Chris did a great job inspecting the units"
mike H.
scottsdale, arizona
john S.
mesa, arizona
"the tect was very help ful"
mr mangeno M.
sun city, arizona
gay B.
scottsdale, arizona
"Took 2 days and the second day the worker was an hour late with an attitude."
shelley F.
glendale, arizona
mr synk S.
chandler, arizona
"Service tech called to say when they would arrive and were close to on time. They did the service quickly and were gone in no time."
frank V.
avondale, arizona
june L.
surprise, arizona
"Technician did a good job of answering my questions and explained the programs and existing equipment after his overall checkup."
doug H.
scottsdale, arizona
"They completed the work order just as promised"
michael G.
goodyear, arizona
"Professional, polite, knowledgeable, They did a good job"
jean F.
sun city, arizona
tommy L.
chandler, arizona
john A.
sun city, arizona
ronald M.
surprise, arizona
"Service guy found the problem spent a lot of extra time listening to my concerns and working on finding the potential problem"
sharon N.
sun city, arizona
mrs traicoff T.
mesa, arizona
"All o.k. Nothing special."
ms schwindt S.
surprise, arizona
susan H.
sun city, arizona
"Technicians were knowledgeable, polite and personable"
donald W.
sun city, arizona
james C.
phoenix, arizona
robert S.
peoria, arizona
steven K.
litchfield park, arizona
"I had newly moved into my home where Bob Brown recently installed a new Lennox heating and cooling system (which is an amazingly quiet and efficient system). I had call for service on my system and Heather who was VERY knowledgeable in giving me the answers I needed for the new system. Heather then booked me a maintenance with Chris. Chris called 30min before his arrival which I very much appreciated! He was on time, dressed professionally and had a clean work vehicle. Chris preformed his work and went over in detail with pictures what he had done. My overall experience was amazing, I look forward to continuing business with Bob Brown Service Experts and will definitely recommend to all my new neighbors. Thank you guys, you are AWESOME!"
ron H.
avondale, arizona
"Jesse is a top notch tech. His customer service is impeccable!"
kathy C.
glendale, arizona
"Technician was late and No one called to advise us that he was running late. I called the office and was told there was a problem with the filters. He had the wrong one and had to go pick up the proper ones. He did call then to give me his eta."
shelley F.
glendale, arizona
"Jesse was timely and answered all my questions."
kevin S.
scottsdale, arizona
"Tyler & Jesse were great"
tracy H.
glendale, arizona
"100"
tracy H.
glendale, arizona
dennis A.
surprise, arizona
raymond R.
peoria, arizona
"Good customer service"
susan S.
phoenix, arizona
"Great technician. solved problem"
dale W.
glendale, arizona
"Tech was great! Scheduling, follow up communication, call center follow thru, phone communication was horrible. We have been customers for 20 years. Companys service has really gone down hill. Scheduling service/method is horrible."
doug H.
scottsdale, arizona
"The unit stopped working the next day due to low Freon. Later i was told that Freon level was not part of the inspection. Why not?"
pat G.
surprise, arizona
"I appreciate the phone calls confirming the appointment and from the technician with estimated arrival time."
patricia F.
sun city, arizona
dean bailey B.
sun city, arizona
elain/will F.
mesa, arizona
brianna K.
peoria, arizona
ralph S.
sun city, arizona
"Tech didn't know how to take long ladders off work van and used a 5 ft A frame ladder. Got on the window room roof and damaged it. When I made the appointment I asked representative I wanted a seasoned tech with Experience. The technician you sent out was only on the job for 6 months. He didn't even have the knowledge to take the ladders to do the job off the work van."
larry M.
sun city west, arizona
"We were very happy when your people finally came. But very sad and upset when we called for emergency help and were told the tech. had been notified but did not respond. My wife has health problems and we had a very poor night till your people responded the next day."
donald M.
sun city west, arizona
"Arrived on time. Seemed to know what they were doing."
elizabeth J.
sun city, arizona
ron J.
sun city, arizona
elizabeth M.
sun city west, arizona
"called before arriving; followed directions and parked in rear by garage as asked; polite and respectful. Call center however when trying to set an appt SUCKED!"
barbara C.
peoria, arizona
catherine S.
sun city, arizona
"Fast service to the problem."
betty H.
sun city west, arizona
"The men who were here were very Professional and worked in the extreme heat on the roof and in the attic for several hours to get the air conditioning back on in my house."
andy H.
phoenix, arizona
"wrote review on yelp"
gayle R.
casa grande, arizona
"Jessie spent 10 minutes checking 2 wires on the outside unit and told me the capacitor was almost dead and needed to be replaced.He called his office and the office told me (his phone) that they would not replace it until it completely failed, unless I paid for it. He never checked the coolant level or even checked the air handler for any issues. He spent better than 30 minutes setting in his vehicle. He then gives me the top sheet of the Home Health Report and not even one item was checked off in the Inspection Steps or any of the other steps. I paid in advance for this service call and got nothing. Somebody needs re-trained. Fix it!!"
isaac G.
glendale, arizona
"Quick and easy"
brianna K.
peoria, arizona
charlotte P.
sun city, arizona
"Very professional young man, did work quickly and efficiently. Very pleasant. Asked if I had any questions for him after he finished."
abby D.
tolleson, arizona
"Friendly, expert knowledge, quality workmanship."
tracy H.
glendale, arizona
"It is more due to the product failing twice in seven month on a system that was only 4 1/2 years old when it failed seven month ago and not again at just 5 years old than Bob Brown themselves - if I was rating my system it would be a 0"
jaymar G.
casa grande, arizona
"1 salesman & 2 tech. One of the tech was holding a drilll. They arrived with2 vehicle, looks very expensive to start with."
karla A.
surprise, arizona
"Andres was very efficient and helpful"
karen H.
phoenix, arizona
"Although your guys could not figure out my problem, they seem to have righted it and the a/c is working fine now."
bill G.
peoria, arizona
"Couldn't find the cause but explained trying to eliminate probable cause by disconnecting the hard start to see if still have problem."
dave S.
casa grande, arizona
"DONOVAN WAS RIGHT ON TIME. ALL WAS GOOD. HE'S A GOOD GUY"
mr mangeno M.
sun city, arizona
susan M.
scottsdale, arizona
"Fast, efficient, courteous, super nice!"
larry S.
peoria, arizona
"On time, thorough, professional"
marco C.
casa grande, arizona
"Ac was not fixed and was still charged a heavy sum."
ms palaski P.
peoria, arizona
"Andres top notch. Office failed after my first visit to put checking account # in correctly so on my second visit I did not get my 15% discount on parts."
evans E.
glendale, arizona
"My case was open and 1filter was missing"
mike H.
scottsdale, arizona
"The technician was very courteous, knowledgeable & professional."
mike P.
mesa, arizona
mrs gonzales G.
mesa, arizona
james H.
mesa, arizona
"Excellent installation and cleanup after !"
mr carlson C.
sun city grand, arizona
vincent V.
chandler, arizona
"the poor sales guy came out to quote something the business does not even offer. I called the office and asked about spray foam. the first thing he and I spoke about when he got there is they dont do that service and this is not the first time the office has done this to him. He drove an hour from goodyear to get to my property. as a business owner I would be upset to the wasted cost of labor and time when he could be quoting a job the company could do."
irma E.
phoenix, arizona
ron S.
tempe, arizona
diana S.
mesa, arizona
"Accommodating to customer during very busy summer."
peter N.
casa grande, arizona
"1st having an AC, or AC service, wasnt sure what to except"
mr foster F.
mesa, arizona
"Poor prep & clean up. Poor response to concerns."
doris R.
glendale, arizona
mike H.
scottsdale, arizona
tory M.
queen creek, arizona
thomas W.
sun city, arizona
ken C.
queen creek, arizona
"Technician made black marks on our walls when bringing in ladder. Did not clean up insulation that fell from attic. Never told me his name,"
michael A.
scottsdale, arizona
"Texas phone bank was non-responsive to request for contact with AZ manager"
mr mcgee M.
glendale, arizona
"The technicians are excellent when they get here but getting through on the phone and trying to schedule the appointment is very frustrating."
thomas W.
sun city west, arizona
"I thought they were very good--------fun to talk too------did their job well."
mr brown B.
phoenix, arizona
"Andres knew his business"
janet S.
sun city, arizona
rene E.
avondale, arizona
"They did everything they said they were going to do and explained why"
frances G.
peoria, arizona
"Andres took his time, checking on every possible problem and found the fuse had failed. He replaced it and we were back and running again. He was very professional and helpful, putting me at ease."
diana S.
mesa, arizona
"Great customer care"
keith H.
fountain hills, arizona
terry H.
peoria, arizona
"Victor was timely and kept us informed on the status of the air conditioning unit."
christopher H.
peoria, arizona
bill G.
peoria, arizona
"Andres found the problem immediately and fixed it."
peter B.
goodyear, arizona
jerome L.
phoenix, arizona
"Seems to be a lack of consistency with service technicians, although I believe this is an industry wide problem in Phoenix."
george J.
cave creek, arizona
"They were very knowledgeable and friendly"
ms soltero S.
chandler, arizona
"They arrived on time, explained their recommendations and findings and ordered the filter we needed."
stephen M.
glendale, arizona
"He was very professional"
dean N.
phoenix, arizona
"Nobody called to confirm an appointment for attic insulation free estimate."
sara R.
chandler, arizona
marlene F.
sun city, arizona
"Efficient and professional"
mr moseke M.
anthem, arizona
"Somewhat slow to respond. Have not received billing copy."
catherine S.
sun city, arizona
"Donavan did a great job, changed the filter and did the check up and also brought the new filters the next day."
jon G.
buckeye, arizona
jim C.
sun city w5est, arizona
"Did a good job of explaining my options and motivated to resolve my issue to my advantage"
linda R.
buckeye, arizona
"Tech was very professional and knowledgable."
maryann S.
tonopah, arizona
"When A service person comes over, I would prefer that they talk to me, not their child on the phone. Donovan was a very good Tech, I really couldn't tell you much about the other gentleman he was too busy talking on the phone to his kid oh, and let Donovan do all the work."
bruce B.
peoria, arizona
"Service tech was very though"
barbara W.
mesa, arizona
"technician very polite and he made an effort to address kitties getting under house & into the ductwork. HOWEVER, I AM CURRENTLY UNABLE TO LOOK AT WHAT THE GENTLEMAN DID AS I HAVE A BOOT/CAST ON MY RIGHT LEG. WHEN MY SISTER GOT HOME FROM WORK & LOOKED AT WHAT WAS DONE, SHE NOTED THAT A BLOCKING ROCK WAS MOVED AWAY FROM THE CHICKEN WIRE AND THEREBY PROVIDING A SPACE FOR CATS TO GET UNDER THE HOUSE. MY SIS SAID THAT THE TECHNICIAN DID SOME WORK BEHIND THE A/C UNIT. SIS PUT ROCK BACK IN PLACE TO PREVENT KITTIES DIGGING UNDER THE CHICKEN WIRE."
marta P.
gilbert, arizona
"Tyler was very efficient and thorough in the inspection."
john B.
sun city, arizona
"the was done to my satisfaction"
darla O.
sun city, arizona
"The tech was very polite and made sure I could open the grid so Chagethe filter"
ms mcdaniel M.
phoenix, arizona
"The 2 guys that came took more time telling me what was wrong with my unit than they did inspecting. It was dirty (they didn't clean anything). If I could just sign up for your program they could fix stuff for 15% off. My unit is quite new and should not need any repairs. I spent the $59.00 for nothing."
ralph S.
sun city, arizona
"They brought me the wrong size filter by 1/4" to small by length and width"
george B.
peoria, arizona
"Always professional and friendly."
dori K.
sun city, arizona
"Seems all technicians are new and can never get things right the first time"
keith H.
fountain hills, arizona
thomas H.
surprise, arizona
"This is a result of the intervention by the manager, Randy Smith"
david & sherri I.
avondale, arizona
"Very professional and explained in language we could understand what the problem was. The unit had to be reprogrammed."
pamela H.
glendale, arizona
"Technician spent time draining and checking the water heater."
ronald Y.
waddell, arizona
"Very nice and did a great job."
thomas C.
el mirage, arizona
karen H.
phoenix, arizona
"Thorough check-up, with minor problems--filter replacements--noted. Courteous and friendly."
emmalyn W.
wittman, arizona
"He was right on time very pleasant and very helpful."
robert G.
sun city, arizona
sharon S.
chandler, arizona
"No service was done. The bid was presented excellently by Victor, but far too expensive. I think the maintenance costs were a little over calculated and the process of leasing is about 10,000 more than buying over 10 years."
mr martino M.
glendale, arizona
"Technicians are always polite, respectful of our home. They do the check up in a timely manner."
dennis D.
peoria, arizona
"Every person that helped with this service call and repair was very professional and knowledgeable."
larry M.
sun city west, arizona
marilee G.
sun city, arizona
"They were prompt, friendly and did a good job"
ingrid nevin-holloway N.
buckeye, arizona
richard F.
fountain hills, arizona
"Courteous and professional service"
michael C.
sun city west, arizona
"Our service technician was Victor, he explained everything about the program and what work was needed right now. Victor is a great employee."
ms schwindt S.
surprise, arizona
"Both technicians were very friendly and thorough. They explained what they were doing"
gordon E.
sun city west, arizona
raymond R.
peoria, arizona
"Tech's were very helpful during service and great customer service"
gail H.
mesa, arizona
"On time, polite, and explained his suggestions, etc."
peter R.
sun city west, arizona
aytekin G.
phoenix, arizona
"This is our second time that Andres has come to our house for the services. His courtesy and professionalism was excellent. Also we are grateful that he was able to troubleshoot the issue and find a resolution regarding the thermostat that was accidentally fried by the previous technician, who owned the trouble caused and tried to fix it. However, he couldn't fix the issue instead had to install a generic non-communicating thermostat because Bryant shipped a unit, which apparently was a sensor not a controlling thermostat. Andres diagnosed that issue and resolved by talking to technical support. He installed the new thermostat shipped which resolved the issue for us. I would like to commend Bob Brown for having such knowledgeable and professional technician in their staff."
barb B.
surprise, arizona
ms jansen J.
surprise, arizona
ron M.
sun city, arizona
"The technician was thorough and provided meaningful answers to my questions."
patricia F.
sun city, arizona
dori K.
sun city, arizona
"Unreliable"
cheryl C.
surprise, arizona
"We feel we get professional and honest service"
roger S.
sun city, arizona
"Disappointed. Cancelled our service appointment twice before finally arriving on the third try."
keith K.
phoenix, arizona
"Technician although cordial, his lack of preparedness or review of my file was quite obvious. First he shows up with a ladder...had he bothered to review, he'd have known the unit was on the ground on the patio. Then he couldn't figure out the Thermostat. also checked off boxes that were NOT even checkout. Every other tech that has inspected, knew the system was on the patio, and in several cases had the inspection form partially filled out ahead of time. Sure they verified on site, but had the make/mdl serial # filled in. If this new guy is what I can expect in the future, you are losing a customer. The remainder of this survey is based "SOLELY " on this most recent visit."
mike H.
scottsdale, arizona
bob D.
peoria, arizona
"Polite, gave me some advice on other hvac questions we had. Only problem was that he could not get working one of our two our Internet thermostat that hasn't worked since it was installed by you. He said he would consult others in the organization, for a solution. I hope he gets back to us."
ron S.
peoria, arizona
"Technician was very courteous and extremely friendly Gave a very detailed summary of our system findings"
jim D.
sun city, arizona
"the tech observed and reported the soft start was getting weak along with the UV light was weak. The soft start is 5 years old and under warranty. The UV light is only 6 years old, received bid of $1600 I assume this is also under warranty. No offers to make appointments to fix. I made arrangements with the office person who made the appointment to be billed personally for the work. The tech insisted on being paid. Thank God my renters were out of there and my wife was there to pay Him"
mr woodhurst W.
mesa, arizona
john A.
phoenix, arizona
dale W.
glendale, arizona
"Tech war hour late for time slot. 12:00 to 2:00, arrived at 3:00. However office gave me inaccurate info, regarding when he would get here."
jeff R.
sun city, arizona
david I.
avondale, arizona
"Nick was on time, very courteous and showed me the picture off his phone of what exactly he did."
gayle W.
apache junction, arizona
dennis D.
peoria, arizona
"Local service great national product terrible (Lennox)."
ms daley D.
phoenix, arizona
"I've used Bob Brown Service Experts for many years and find them very efficient and trustworthy. All of the consultants are knowledgeable, friendly and respectful"
john M.
peoria, arizona
"BOTH TECHS WERE VERY COURTEOUS AND KNOWLEDGEABLE"
john H.
sun city west, arizona
"Good explanation of services and options"
marie M.
sun city, arizona
mr synk S.
chandler, arizona
"Nick got the original job done quickly but the thermostat prevented him from testing the repair. He attempted a work around but it was not successful. He contacted the office and gave them the info they need to get a new part coming. He worked his best to get the job done."
cecilia B.
sun city, arizona
adrienne W.
phoenix, arizona
"I have two units one under advantage and one under the armor maintenance when the tech comes the company is telling them to only service one unit why not service both because youre here and both have a maintenance contract"
ron S.
tempe, arizona
"Great Job !!! Very Professional"
mary W.
scottsdale, arizona
ted M.
apache junction, arizona
"Your rep was very friendly, very thorough."
margaret/thomas H.
surprise, arizona
"Have been waiting for a call back for 3-4 days. I am questioning why a part is covered by my warranty, but not the labor. My "Complete Care Plus" Certificate of Coverage clearly states the Labor and parts are covered in section 1, "What is Covered"."
shawn M.
scottsdale, arizona
"Incomplete proposal left, texted sales guy for the rest of the info. Said he would follow up, never did."
steve C.
peoria, arizona
clifford G.
maricopa, arizona
hugo K.
peoria, arizona
"Andres was very careful and methodical as he solved our challenging thermostat mystery. He is very knowledgeable and thorough. He is also personable and courteous. He didn't just fix the problem, he explained in great detail what he was doing and why in terms that were easy to understand. He also made sure that we knew what our costs were going to be right up front before he started so we didn't get a big surprise when we were presented with the bill. He also went into great detail about money saving programs that are available to us. I like this guy, some day he will be a manager."
mitchell B.
surprise, arizona
"He gave a through check of my AC."
mr&mrs R.
sun city, arizona
"job done well and timely."
linda L.
sun city west, arizona
"Had to put in a uv light I was told 1495 I was to believe $14 dollars and 95 ceñts so never looked over the bill.Then called my bank and over the phone found out that the amount charged to me was 1 thousand 495. Dollars . Trying to get them to remove it cause I would never pay that much for a uv light.nearly cleaned out my account"
wayne F.
phoenix, arizona
"Donavan took the time to show me how to program thermostat and Tyler was good at explaining services."
virgil S.
tonopah, arizona
"Polite knowledgeable friendly"
yoshiaki H.
scottsdale, arizona
"Tom is very good technician. Very knowledgeable and he explained every result and condition. I want him to come maintenance every time. But scheduler mixed up my appointment and Tom came to my house at different time."
christy R.
surprise, arizona
"Made error and made it whole till fixed"
micki H.
phoenix, arizona
"Tom was very thorough and honest. He also came prepared and was double masked. I didn't have to ask him to wear one. He just had the good sense to just do it! Great job!"
kathy O.
sun city, arizona
richard P.
sun city, arizona
susan S.
gilbert, arizona
"The guys were on time and very friendly. They did their work and we discussed the visit. All went great!"
mr foster F.
mesa, arizona
"Answered any questions we had and were very efficient."
paul P.
glendale, arizona
"The guys were great but it seems a setting was changed on the air handler. When I turned on the cooler, I expect the blower to come on full, but it runs on low for about 5 minutes."
joan V.
sun city, arizona
"Because theyre knowledgable, do their job, are friendly snd respectful."
geoff A.
glendale, arizona
"On time, efficient, polite."
gayle H.
sun city, arizona
"Friendly and knowledgeable"
moore M.
sun city, arizona
"Techs were very professional and thorough. Explained unit condition and options for service."
susan C.
sun city, arizona
judy O.
sun city west, arizona
"he explained every thing as he went. he answered all my questions very well."
dave A.
sun city, arizona
walt P.
sun city, arizona
linda L.
sun city west, arizona
"Smart showed me what they were talking about. Ver